• Leading consulting services and client infrastructure management for approximately 20,000 users globally for a multinational, publicly traded, natural resources engineering company. • In charge of governance, technical review, reporting, budget, policies, change management, and controls driven from root cause analysis, and internal controls enhancements. • Lead a team who automated 59% of workload thru tools and scripting over a 5-year period.• Significantly reduced physical Windows server counts by 60% and virtual servers by 16% over 3 years by leading transformation and continuous improvement efforts.• Partnered with the client to drive a 34% reduction of virtual servers and 14% reduction of physical servers in 6 months via migration to Azure cloud-based infrastructure and server consolidation.• Enabled the Account Team to implement an ISO certified Business Continuance Plan. • Promote knowledge management techniques to ensure operational integrity and clarity of asset metadata. • Partner with the business and architecture to implement best fit solutions at acceptable investment levels. • Collaborate with cross vendor teams to foster unified approach and execution to solve business needs in a timely and effective manner.• Consistently ensure a rewarding and effective work environment by uniting internal teams to achieve goals and business objectives. • Achieved the HCL highest client account satisfaction rating for 2019.• Collaborated with the client to reduce on-prem server counts by moving 474 servers to Azure and consolidate server systems to decom 820 servers over a 6-year period.

• Spearheaded service delivery to agreed service levels and facilitated continual improvement of the Intel environment for a Fortune 500 client with 900+ Windows servers supporting SAP and legacy applications.• Collaborated effectively with architects to develop system requirements for stability and operability of client’s environment, resulting in 100% SLA attainment for 2014.• Guided consulting discussions to build consensus between the customer and IBM to identify technology refresh targets and develop new, more useful knowledge assets, achieving improved systems interoperability.• Collected data from diverse sources to build custom mini-data warehouse that simplified data mining and manipulation for refresh programs.• Championed implementation of new knowledge management framework and processes for IBM Account Team, by collecting, and publishing knowledge assets according to a predefined taxonomy, and insuring assets are reviewed regularly for accuracy.• Recognized by client and associates for integrity, readiness to propel change, and constant reliability in resolving issues quickly, and to the client’s total satisfaction.

• Leading project management for cross-functional teams to meet project goals and delivery deadlines on technology initiatives valued at up to $10M for Fortune 500 companies.• Managed the Value Stream Mapping (VSM) Team, directed Lean training, and championed continual improvement efforts.• Negotiated and secured acceptance of operational RACI matrix, complex projects scope, and financial projections for client vendor-hosted solutions, ensuring supportability of deployed business systems.• Collaborated on development of new application-specific monitoring solution that provided users with drill-down capabilities for pinpointing issues impacting performance of end user portals.• Developed insightful PBA charts that provided executive management with greater clarity and understanding of server build issues.

• Steered business technology strategic direction, roadmaps, projects, and financial performance to support payroll, sales, and marketing campaigns for a multinational oil & gas company with 700 end users and offices in eight countries. • Management of enterprise applications and operations in corporate environment as acting CIO for 12 years. • Working with executives, and global teams to devise strategies, plan IT service design, budgets, develop new architecture, standards, protocols, frameworks, and compliance metrics. Implement, deploy, maintain, and improve enterprise-wide Microsoft, Active Directory, Linux computing, and LAN / WAN IT infrastructure.• Drove program management for global system deployments, upgrades, network security, capital budgeting, license management, forecasting, help desk, and vendor management. • Developed new, efficient business process designs to support high tech manufacturing, R&D engineering, accounting, field services, and analytics• Noted leader in IT Knowledge Management Community of Practice; propelled enterprise-wide Knowledge Management imitative for major business verticals and key support functions.