Mark Vaughn

Mark Vaughn Email and Phone Number

Risk Consultant and Program Manager @ Arkansas Insurance Department
Little Rock, AR, US
Mark Vaughn's Location
Alexander, Arkansas, United States, United States
About Mark Vaughn

Mark Vaughn is a Risk Consultant and Program Manager at Arkansas Insurance Department. He possess expertise in telecommunications, vendor management, management, it service management, leadership and 38 more skills. Colleagues describe him as "Mark takes pride in his work and cares about the people around him. He is committed to performing the task at hand with dedication and integrity. Mark is just an all round good person that adds value to any company or employer. There is no question that Mark would be a valuable asset no matter what the position. After 10 years of working closely with Mark on many projects under various job titles, I have no problem submitting my endorsement for Mark." and "I’ve had the pleasure of working with Mark for over 10 years. Mark’s ability to apply his knowledge base expertise to everything he does is a testament to his strong commitment and abilities to not only work towards success but achieve it. Mark’s commitment and dedication to customer excellence is commendable. He truly understands the importance of customer satisfaction which is evident in all of his work. Mark is a strong team leader who empowers his team to utilize their forward thinking abilities to work towards and achieve excellence. Mark is extraordinarily loyal and dedicated to his employer, employees and business partners. A true classy professional. I would be thrilled at the opportunity to work with Mark on any future endeavors."

Mark Vaughn's Current Company Details
Arkansas Insurance Department

Arkansas Insurance Department

View
Risk Consultant and Program Manager
Little Rock, AR, US
Website:
arkansas.gov
Employees:
4367
Mark Vaughn Work Experience Details
  • Arkansas Insurance Department
    Risk Consultant And Program Manager
    Arkansas Insurance Department
    Little Rock, Ar, Us
  • Arkansas Insurance Department
    Risk Consultant
    Arkansas Insurance Department May 2024 - Present
    Little Rock, Arkansas, United States
  • Farmers Insurance
    Agency Owner - The Vaughn Agency
    Farmers Insurance Feb 2023 - May 2024
    Benton, Arkansas, United States
    Small-town friendly, personal one-on-one service, and ready to do the heavy lifting when needed. We believe our first job is to educate. Insurance is not a luxury it is a necessity but how do you know if you have the right insurance product and coverage? Our job is to listen and understand what is most important to you, identify the right product (s) and services, explain our proposed solution (s) in a way that gives you confidence that you will be well protected. And when something does happen, we will be shoulder to shoulder with you to do the heavy lifting.
  • University Of Arkansas System
    Manager, Tier 3 Workday Support It Service Desk
    University Of Arkansas System Mar 2021 - Oct 2022
    Little Rock, Arkansas, United States
    Lead the Tier 3 Workday Support Services, Service Desk. Provide guidance & leadership, and hands-on support in implementing and maintaining service management processes utilizing the ITIL framework, including incident management, request management, problem management, customer portal, a service catalog, knowledge management, process mapping, and service level agreements. Provide leadership and direct customer support to ensure operational credibility for Workday Support Services by managing the performance of Level 1 and Level 2 services while supporting clients and ensuring that service levels are met or exceeded. Serve as Jira Service Management administrator; adding/updating components, assigning component leads as assignees, creating custom fields, adding customer users, building out new projects, and adding/updating SLA. Serve as the project manager for the UA System office unified communications upgrade from a CISCO UC platform to a Microsoft Teams UC platform. Serve as a project manager and implementer to build out new projects in Jira Service Management for individual institution instance that will replace ITSM tools for the institutions that sign up.
  • University Of Arkansas System
    Workday Support Service Desk Technician
    University Of Arkansas System Oct 2020 - Mar 2021
    Little Rock, Arkansas, United States
    Provide expert level guidance and leadership for the post "Go Live" Tier 3 Workday Support Service Desk. Review all aspects of the current service desk configuration, i.e., request types, SLAs, ticket categories, ticket sub-categories, knowledge base articles links to tickets, workflows, business processes and automation; and recommend operational changes to improve ticket accuracy, add measurable functionality to improve analytics, streamline ticket assignments and drive positive "First Time to Respond" and "Time to Resolution" SLA levels. Triage active open tickets; adding and correcting ticket components, contacting the reporting cohort 1 institutions to gather more details regarding the reported trouble or requested Workday functionality and ensuring the assigned Project One technical team member has what is needed to successfully work the ticket. Serve as a liaison between the reporting institutions and Project One team for tickets where collaboration is needed to advance stalled trouble or request to resolution. Create test scripts where appropriate for the reporting institutions to use to test fixes and modifications to Workday functionality before moving fixes and modifications to production.
  • Windstream
    Staff Manager, Kinetic Service Delivery | Project Management
    Windstream Oct 2019 - Apr 2020
    Little Rock, Arkansas Area
  • Windstream
    Consultant, Data Integrity - Process Transformation
    Windstream Sep 2018 - Oct 2019
    Little Rock, Arkansas
  • University Of Arkansas At Little Rock
    Associate Director - Telecommunications
    University Of Arkansas At Little Rock Jun 2018 - Aug 2018
    Little Rock, Arkansas Area
  • University Of Arkansas At Little Rock
    Associate Director - Technology Infrastructure And Networks
    University Of Arkansas At Little Rock May 2017 - Jun 2018
    Little Rock, Arkansas Area
  • University Of Arkansas At Little Rock
    Associate Director, It Services Client Support
    University Of Arkansas At Little Rock Nov 2010 - May 2017
    Little Rock, Arkansas
  • Windstream Communications
    Technical Services Manager - Service Delivery
    Windstream Communications Sep 2009 - Nov 2010
    Little Rock, Arkansas Area
  • Windstream Communications
    Technical Sales Manager - Business Sales
    Windstream Communications Feb 2007 - Sep 2009
    Little Rock, Arkansas Area
  • Alltel
    It Enterprise Telephony Program Manager
    Alltel Jul 2006 - Feb 2007
    Little Rock, Arkansas Area
  • Alltel
    Staff Manager, Wireless Retail Telephony Services
    Alltel Jul 2004 - Jul 2006
    Little Rock, Arkansas Area
  • Alltel
    Ar Clec Manager, Sales Support/Service Assurance/Network Ops
    Alltel Jul 2001 - Jul 2004
    Little Rock, Arkansas Area
  • Alltel
    Ar Clec Manager, Service Assurance
    Alltel Oct 2000 - Jul 2001
    Little Rock, Arkansas Area
  • Alltel
    Project Manager, Arkansas State Government Clec Project
    Alltel Feb 1999 - Oct 2000
    Little Rock, Arkansas Area

Mark Vaughn Skills

Telecommunications Vendor Management Management It Service Management Leadership Voip Networking Itil Technical Support Cloud Computing Team Leadership It Management Service Delivery Troubleshooting Project Management Service Desk Managed Services Unified Communications Strategic Planning Process Improvement Incident Management Business Analysis Voice Over Ip Business Process Improvement Software As A Service Saas Change Management Software Project Management Service Improvement Staff Development It Governance It Lifecycle Iphone Servicenow Kaspersky Antivirus Business Process Design Virtualization Requirements Analysis Vmware Strategy Cross Functional Team Leadership Desktop Support Management Vendor Relations

Mark Vaughn Education Details

Frequently Asked Questions about Mark Vaughn

What company does Mark Vaughn work for?

Mark Vaughn works for Arkansas Insurance Department

What is Mark Vaughn's role at the current company?

Mark Vaughn's current role is Risk Consultant and Program Manager.

What is Mark Vaughn's email address?

Mark Vaughn's email address is mv****@****sys.edu

What is Mark Vaughn's direct phone number?

Mark Vaughn's direct phone number is +150185*****

What schools did Mark Vaughn attend?

Mark Vaughn attended John Brown University.

What are some of Mark Vaughn's interests?

Mark Vaughn has interest in Disaster And Humanitarian Relief, Science And Technology, Environment, Education.

What skills is Mark Vaughn known for?

Mark Vaughn has skills like Telecommunications, Vendor Management, Management, It Service Management, Leadership, Voip, Networking, Itil, Technical Support, Cloud Computing, Team Leadership, It Management.

Who are Mark Vaughn's colleagues?

Mark Vaughn's colleagues are Nadine Burkett, Barbara Bearden, Brenda Grandison, Craig Owens, Alicia Jones, Amy May, Dhruvit Ray.

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