Mark Swaffer Email & Phone Number

Las Vegas, Nv, Us

Las Vegas, Nv, Us

Las Vegas, Nevada, Us

Currently leading a distributed global team of 12 enterprise architects to define a strategic technology roadmap to include present and target state architectures and key capabilities maps. Establish a library of reference architectures and design patterns for consumption by regional operating teams. Provide oversight for architecture review of all technology solution designs for the global organization. Develop collaborative design practices across multi-regional and multi-cultural organizations to establish strategic alignments and adjustments for regional regulatory and operating constraints. Direct solution design, deployment and support for global technology portfolio and global shared services platforms.

Las Vegas, Nevada, Us

Developed global infrastructure strategies, implemented architecture review board process and provided technology guidance to global operations teams. Absorbed the global data science organization and transformed their mission to a consultative role to develop reference architectures, standardizing tooling solutions and data visualization solutions. Perform ongoing vendor product evaluations to remain current with available technology solutions and ensure we are leveraging appropriate available technologies. Champion rationalization of cost reduction opportunities relative to maintenance and support costs.

Las Vegas, Nevada, Us

Responsible for Data Center Operations, Systems Engineering, Storage Operations, Network Engineering, Telephony Systems, Data Base Administration, Technology Architecture, Capacity Planning and System Integration

Las Vegas, Nevada, Us

Lead the deployment, monitoring and tuning of IT infrastructure technologies.

Las Vegas, Nv, Us

Responsible for directing all aspects of enterprise infrastructure operational support including: Data Center Operations, Network Engineering/Telecommunications, Systems and Storage Administration, Database Administration, Data Processing, Service Desk Support, and Network Operations Center. Provide daily operational oversight, incident escalation and resource management to ensure prompt and effective response to system issues, routine maintenance and capacity planning. Champion the strategic roadmap for technology refresh, project manage the implementation of technology solutions and measure the effectiveness of platform and process improvements. Analyze incident root cause and develop corrective action plans to improve systems management practices. Manage vendors, procurement processes and contract services to ensure cost effective solutions are utilized to support the business goals.AchievementsProject lead for numerous strategic initiatives including: Network Technology Refresh, Server Technology Refresh, WAN migration to MPLS, BCP and Disaster Recovery planning, PCI DSS Compliance Remediation.Establish process controls for change management, asset lifecycle, incident management and security compliance. Implemented network perimeter security defensesEstablished 24/7/365 NOC to provide system monitoring, incident management and data processing. Evaluated, selected and implement core network infrastructure refresh to resolve capacity constraints and position a platform for future network services and compliance requirements.Implemented daily operational checklist processes to ensure hands on awareness of systems trends and issues. Developed standards, policies and procedures for Service Desk Support resulting in MTTR reduction from 10 days to 3 days.Architected and implemented SAN storage which delivered a 400% improvement in application performance in a scalable platform.

Us

Directed all activities of the information technology department in providing a comprehensive range of customer support and technology services for internal customers, contractors, and other stakeholders. Managed systems design, development, implementation and operations. Created IT policies and planning objectives. Collaborated with business unit leaders to identify process challenges and technology opportunities. Provided the technical direction, leadership, and support to empower staff to achieve peak productivity and performance. Produced a fiscal plan and oversight of a $4 million dollar annual budget. Maintained knowledge of information technology trends and formulated appropriate strategies to leverage technology to improve business processes.Achievements:Product evaluation and feasibility studies for mobile data systems for in-transit security force, RFID token less transit pass solution and geospecific advertising and PSA systems for onboard edutainment.Integration of GIS and transportation management systems for transit systems performance metrics, contract compliance, fleet management and security response.Implementation of consolidated storage to bolster performance, redundancy and dynamic capacity planningInstallation of unified messaging and VOIP telephony to remote sites to reduce communications expenses and simplify inter-office communicationsDesign and construction oversight of data center facility to accommodate systems and data growth projectionsRe-engineer Wide and Local Area Networks and Wireless access points to provide robust and secure data communications infrastructureSystem design of DNS/DHCP and IPAM (IP Address Management) system to improve network management and securityImplementation of an asset lifecycle and technology refresh plan to provide cost effective computing platforms and systemsImplementation of software distribution infrastructure and procedures to ensure consistency and license compliance

Responsible for regional data center operations, LAN infrastructure, storage infrastructure, system design and implementation, project management, disaster recovery and system support. Managed, evaluated and trained support staff for Unix, Novell, Banyan, NT, Win2K and enterprise storage environments. Developed key technology strategies, performed product evaluation, designed and project managed implementation of technical infrastructure. Developed and implemented dynamic operational processes and system configurations to ensure efficient and successful data processing while reducing manual labor and overall IT costs. Achievements:Project managed data center consolidation that reduced the number of sites from 18 to 7Developed metrics for evaluating service levels, growth and performance, and subsequently implemented process improvements that improved success from 78% to 99.7% Designed and implemented a storage architecture that improved performance 400% and resulted in a $1M cost reductionCoordinated inter-departmental technology certification teams to develop and analyze RFPs, develop test criteria, and implementation plans for enterprise system solutionsDeveloped and tested disaster recovery procedures resulting in 100% successful data recovery

Responsible for client support in a large call center environment. Provided end-user support and training to resolve application, systems and network issues. Analyzed and recommended application and architecture changes to improve performance. Developed and implemented desktop configuration standards and policies resulting in reduced operator training requirements and reduced help desk calls. Created and deployed software distribution packages and developed the tools, testing, administration and support procedures for software distribution infrastructure. Successfully managed multiple systems, application and network implementations resulting in improved application performance. Developed on-line documentation solution and training material.

Bsbis, Business - Information Systems

Education record

Education record