Mark Talgo Email & Phone Number

Atlanta, Ga, Us

Atlanta, Georgia, United States

>I assist new applicants with making decisions relating to upping their business credit, understanding tax ramifications and getting fuel discounts for their business as they relate to different fleet card packages offered by our partners (some examples being BP, Speedway, Fuelman, and Casey's). These applicants are businesses ranging from new individuals starting out fresh to large corporations with fleets of many vehicles requiring complex setups.>I then ensure customer satisfaction throughout the first ten weeks of each account, in total managing hundreds of accounts weekly in different statuses-some are instantly approved and others require deposits or further verification steps to meet external credit and fraud team criteria.>My success is measured in amount of revenue gained versus accounts lost or churned by customers stopping use of the cards. If a customer stops using a card for more than two weeks this is considered a lost account, so organizational skills and attention to detail are key to prevent this.>Recorded multiple months of over 200% over goal in first six months including ramp up months.>Have won six different weekly SPIFF/gift card contest competitions, following specific criteria involving activity metrics, best in team churn rate, texting metrics, and revenue generation.>Recognized as member of High Octane group for Q1 2022. This group included only 5 total individuals out of team of nearly 30 employees with requirements being above 125% of goal for Q1 2022.

Online

Cambly was my first foray into the world of English teaching online. The main approach of the platform is to promote English learning simply through conversation time, because that is the crux of any real language improvement.This is where I learned to develop a specific process to meet the needs of students. Understanding their initial needs and then quickly applying exercises and conversational correction techniques became vital factors for success. I provided exceptional customer service, and by engaging with my students with great resources and tips I learned how to get them to keep coming back. I am proud to say I maintained an average of 4.9/5 stars for the majority of my lessons on this platform.

Online

Using a proven real time conversational corrections method, working at Break Into English has been a great way to have dynamic and meaningful conversations with students from across Europe.I teach and measure the progress of 3-5 students per week in the afternoon time slot, most of them learning a combination of business English skills and general English. Unlike some of the other English companies below, once a student is assigned that are kept by a teacher until they leave the company. This has led to some amazing client relationship building, as well as friendships.

Online

Ringle offers a more written corrections based approach, focusing on giving South Korean adult students maximum feedback in small timeframes. Usually classes consist of reviewing articles relating to anything and everything, from pop culture to science, Elon Musk's strategies to small business ownership, or maybe the difference in South Korean and American cultures in a certain context. I typically teach these students during the mornings here, as they are typically getting off work in their timezone.I have maintained a 90 percent or higher average rating from students during my time teaching for the company. After each class, I submit a feedback report and I also include additional resources for each student to work on to better their language skills.

Atlanta

CallRail was where I really felt at home within a Saas start up environment. The product at CallRail was top of the call tracking market, and this led to an abundance of inbound and outbound leads to hone my sales, customer service, and implementation skills on.During my time at CallRail I led the team in converted leads/demonstrations set over ten times. There was also a heavy focus on implementation for new customers within their free trial of the software, which I enjoyed and excelled at. Many of the customers needed technical help and walkthroughs of their trial accounts, and by building a collaborative approach which combined consultative upselling as well as customer service, many of these customers ended up joining once they truly understood the ins and outs of the product.

Atlanta

I wanted to be a part of the growing Saas technology industry and Achieveit was where my journey began. In the few months I was there I learned some great techniques from management on how to touch base with new customers from an outbound perspective, and how to organize and filter through my sales pipeline efficiently. A change in management and a financial realignment saw most of the sales team laid off in favor of highly tenured sales members, which included me.

My first real job out of college, Bluelinx was integral to helping me understand the inner workings of how a larger company operates. My role consisted of mining data provided by senior team members with a focus on increasing efficiency and finding commonalities among different departments. This was an intensive exercise in the MS office suite; organizational and time management techniques became extremely important for success in this role.