• Serve as a primary point of contact for clients throughout the implementation process, ensuring a smooth and successful transition to Mitrefinch's products and services.• Conduct in-depth discovery sessions with clients to understand their business requirements, objectives, and desired outcomes.• Analyze client workflows, processes, and systems to identify opportunities for optimization and align them with Mitrefinch's solutions.• Collaborate with internal teams, including sales, project management, and development, to develop and deliver customized implementation plans that meet client needs.• Configure and customize Mitrefinch's software solutions to align with client requirements, ensuring system functionality and data accuracy.• Conduct comprehensive system testing and quality assurance activities to ensure the successful deployment of Mitrefinch's products.• Provide training and support to clients and end-users, both remotely and on-site, to ensure effective adoption and utilization of the implemented solutions.• Manage project timelines, milestones, and deliverables to ensure on-time and within-budget project completion.• Proactively identify and address project risks and issues, and escalate them as necessary to mitigate potential roadblocks.• Provide ongoing support and troubleshooting assistance to clients post-implementation, addressing inquiries, resolving issues, and optimizing system performance.• Stay up-to-date with Mitrefinch's product offerings, industry trends, and best practices to provide expert guidance and recommendations to clients.• Collaborate with the sales team to identify opportunities for additional product or service offerings that align with client needs.• Maintain accurate and up-to-date documentation of client interactions, project status, and configuration details.• Act as a subject matter expert on Mitrefinch's products and services, sharing knowledge and best practices with internal teams and clients.

• Managed implementation for various clients via Rapid Deployment Model (RDM) or Enterprise Deployment Model (EDM).

• Analysed and resolved client issues over the phone and by using remote tools to connect to client servers.• Installed and maintained software and various related components using remote access technologies.• Created and/or populated client databases using SQL.

Pinpoint HRM assists employers to develop their recruitment capability. Services include recruitment strategy, defining EVP and employer branding. Pinpoint HRM also provides expertise around the selection, implementation and optimisation of eRecruitment systems.• Provided expertise to Pinpoint’s client base around selection, implementation and optimization of eRecruitment systems such as Taleo, and SuccessFactors.• Performed general eRecruitment systems support and administrative functions.• Assisted clients within the region with implementing and optimizing their eRecruitment systems, specifically Taleo and SuccessFactors, to better suit their varying organisational processes. • Performed integrations via Taleo Connect Client (TCC).• Assisted with migrations from Taleo 7.5.• Developed custom reports based on requirements.

• Provided telephone and email support to internal and external customers of Taleo products, while maintaining strong adherence to Service Level Agreements and support quotas.• Acted as a liaison between customers, research and development, and QA.• Analysed and validated issues and routed them accordingly for incident resolution.• Served as an internal knowledge resource for other members of the Taleo organisation.• Managed documentation of assigned incidents, including internal and external communications.• Knowledgeable in the following Taleo applications: Recruiting, Performance Management, Compensation Management and Taleo Anywhere.

• Responsible for investigating, resolving and responding to user issues and technical problems on the Select2Perform platform and other PreVisor products.• Provided phone and email support for Select2Perform candidates and internal users, as well as for non-Select2Perform products used by the company.• Communicated client issues and trends to the appropriate team members.• Recorded all Helpdesk cases in CAM, the company’s incident logging software.• Created and maintained documentation on Helpdesk functions and Select2Perform user guides.• Worked with the IT Analyst to support ATS integration and resolve any integration issues.• Assisted with emergency orders and licensing setups on Select2Perform.

• Plant assigned according to customer needs within technical standards.• Analyzed different connections and assessing compatibility for ADSL/ADSL2+ implementation.• Prioritized orders within deadlines.• Liaised with Telstra Technicians, G.O.C.s and local city councils, confirming details and results for a quick solution.• Provided support by assigning and programming services to broadband helpdesk, communications technicians and Telstra sales agents.• Actioned Dirty Ticket of Work within agreed standards.• Searched maps and kept in constant contact with councils and other sources.• Analyzed and corrected the data integrity of the systems.

• Accepted calls from pharmacists across the United States and assisted them with prescription claim rejections and inquiries.• Accepted inquiry calls from Medco members across the United States.