Dr. Mark J T. Email & Phone Number

Bridgeton, New Jersey

Manage claim handling tasks associated with the following lines in NJ, MD, PA, and DE: First-party medical benefit/personal injury protection claims, General Liability, Construction Defect, and Bodily Injury. Manage Property Damage losses as catastrophic support analyst. Coordinate case management and foster relationships with third-party vendors. Serve as oversight for the medical management and handling of workers compensation. Primary responsibility was to assist in the development and implementation of NJ auto expansion strategic initiatives. Key Competencies: Insurance, Workers Compensation, Claims, TPA oversight, Customers Service, Project Management, and Risk Management. Also a member of the Innovation committee for employee attraction, retention, and development

I leverage Institute designation material to facilitate instruction in AINS courses for the enrichment and aid in the advancement of staff in various positions in the organization.Key competencies: lesson plan development, multimedia development, critical thinking, teaching, transformational leadership, and public speaking

Winslow, New Jersey

Confirmed by the Board of Ordained Ministry as successfully meeting all requirement for Local licensing as of 1/1/2020.Leading the worship service on every Sunday including preaching sermons that aligns with and moves a congregation toward becoming more vital. Participate in Church fellowship and outreach activitiesConduct and/or ensure there are small group Bible studiesPrepare the congregation for Church growth through community outreach.Maintaining and strengthening children’s youth ministry.Pastoral Care.Administrative oversight and direction to the ministry of the church

Hammonton, Nj

Managed in a team lead role the customer service, administrative, production, and claim handling functions for a department of 22 Personal Injury Protection adjusters. Provided oversite, coaching, and development opportunities for staff. Facilitated the development and implementation of the PIP Team Lead role in the department. Improved cycle service efficiencies in multiple facets of claim handling including interest minimization and increased file closure rate. Supported regulatory documentation updates and staff training. Managed staff enrichment across multiple departments in the areas of medical terminology and interpreting medical reports.Key competencies: Insurance, Claims, Risk Management, Medical Case Management, Leadership, MS Office, Communication, Data gathering and analysis, and problem analysis and problem-solving

Sole adjuster/ non-L&D employee or manager allowed to adjunct instruct due to competency in managing primary responsibilities. Acclimation include 100% student passing rate. In the role I developed various training tools to increase proficiency in audio, visual, and kinesthetic learners utilizing Microsoft PowerPoint and Word functionality. I facilitated blended learning solutions with various department members. Provided coaching and student development. Self managed training logistics. Key competencies: Public speaking, Communication, Critical thinking, Management, Presentation skills, Facilitation skills, and Judgement

Hammonton, Nj

Increased productivity and encouraged minimization of cycle times through process enhancement recommendations. Assisted with beta testing new technological enhancements for the department. Elected as co-ambassador and resource for integration of Microsoft Window 7 on work stations. Recognized by the CPCU Society for continued professional development. Communicated with internal and external stakeholders. Triaged requests for payment and treatment. Performed investigative functions. Co-ordinated multi-departmental claim management. First point of contact for consumers and third parties. Ensured compliance and fair claim handling practices. Key competencies: Risk Management; Claims Handling; Communication, Problem resolution, System operations, MS Office, Multitasking, and critical thinking

Hammonton, Nj

Communicated with internal and external stakeholders. Facilitated management of personal automobile and homeowner insurance policies. Broadened knowledge of coverages, endorsements, and policy benefits of consumers. Outbound sales. Key competencies: Insurance, Policy management, Sales;,Marketing, Risk Analytics,Communication, problem resolution, negotiation, investigation, cross-sales, and multitasking

Master Of Divinity - Mdiv, Pastoral Studies/Counseling, 3.9

Activities and Societies: Theo Student First Year RepresentativeSeminary for continued development of Pastoral leadership.

Doctor Of Business Administration (D.B.A), Project Management

Doctoral study: Small to medium enterprise succession planning: Millennial employee development.

Master Of Business Administration (M.B.A.), Business Administration And Management, General, 3.7 G.P.A.

Activities and Societies: Sigma Alpha Epsilon Alumni Association

Bachelor Of Arts (B.A.), Communication

Activities and Societies: Sigma Alpha EpsilonStudied the intricate dynamics of verbal and non-verbal communication in social dynamics..

Associate Of Arts (A.A.), Business Administration And Management, General

Learned applicable business skills in communication, presentation, computer software, and marketing. Also served as Valedictorian for my.

Diploma, General Education

Student council member. Student store assistant manager. Extracurricular activities included football, wrestling, track & field, and club.