Mark Atkinson Email & Phone Number

Ipswich, England, United Kingdom

Working as part of the Customer Transformation Team. Drax are committed to enabling a zero carbon, lower cost energy future through engineering, technology and innovation.

Watton, England, United Kingdom

• On-site: Tasked by Account Director to complete on-site detailed operational workshop-oriented review, driven by problem statements geared towards root cause analysis.
• Worked closely and collaboratively at all levels of the Operation. Targeted process-related positive change across Help Desk, Asset Management, and Engineering functions, with resulting improvement to cross-team.
• On-site: Operational business process modelling aimed at identifying pinch points and single points of failure, challenging the status quo (various).
• On-site: Drafted operational site Knowledge Transfer documentation for contract essential Competent Person’s Inspection (CPI) role. This prevented potential loss of site-specific knowledge in a critical operational.
• Contract bid: Supported and influenced Programme Manager from bid stage through to mobilisation with Central Government and Defence contract-related requirements gathering (various), highlighting potential significant.
• Remote Operational: Worked with overseas and UK-based operational teams to refine existing operational and CAFM-related system processes (e.g., asset onboarding, change of occupancy management, early warning notices).

Southend-on-Sea, England, United Kingdom

• Completed market research and feasibility study.
• Completed As-Is/To Be process mapping for HR system covering:o General HR system functionalityo Workflowo Reporting and dashboardso Mobile optimisationo Succession planningo Manager self-service
• Contributed to the successful delivery of HR System Replacement Project (deployed 04/22).
• Defined Flood Re requirements for Hood Group and client insurers.
• Successfully delivered company-wide Flood Re via online training portal (deployed 05/22).
• Completed requirements gathering across the business for the Generic Insurance Product Build Project, and supported system and UAT testing, contributing to the successful platform delivery.

Completed Certificate of Higher Education in Computing, IT and Statistics.

Southend On Sea, United Kingdom

• Responsible for initial analysis on the Contact Centre Replacement Project prior to Covid lockdown.

Southend On Sea, United Kingdom

• Supported Project Manager with relevant high quality project administration on the Southend-on-Sea Recruitment Project including:o Internal communication briefs.o Supplier communication.o Implemented document logging.

London, United Kingdom

• Worked closely and collaboratively with functional analyst, developers, test team, stakeholders, and supplier, negotiating and influencing on all phases of Student Maintenance workstream.
• Ran workshops involving multiple faculties utilising problem statements to identify the core issues and pinch points with the existing student maintenance provision, and to elicit essential requirements for Minimum.
• Detailed process mapping of the As-Is and To-Be student maintenance journey from both business and system perspectives, highlighting and quantifying process, system, and business improvements.
• Built credibility and strong relationships with senior university stakeholders, PM, and Programme Manager, successfully persuading management to make logical and practical changes to system and UAT testing, and system.
• Supported PM in successful delivery of the eVision SITS Student Maintenance workstream; system functionality (deployed 11/18).

London, United Kingdom

• Carried out analysis underpinning effort to salvage Resource Management Project on LMU £40 million Digital Transformation Programme that had fallen more than 6-months behind schedule.
• LMU Resource Management Project Business Analyst Workstream Lead (3 mission-critical workstreams).
• Identified £250k of process improvement savings relating to student number & fees forecasting.
• Ran multiple problem statement-driven workshops with management, academics, and other staff across the university to define business requirements leading to recommendations for practical solutions to existing resource.
• Ran RFI/Procurement phase for Student Number & Fees Forecasting solution; supplier appointed January 2018.

• In six-week period completed the following analysis tasks for LMU Estates:
• Completed preliminary Current Operating Model (COM).
• Directed and conducted over 20 interviews with staff at all levels to identify and understand operational challenges and issues.
• Carried out high-level information systems analysis, with accompanying report that proved suspected estate management system under-utilisation.
• Produced preliminary Target Operating Model (TOM) report for London Metropolitan Chief Information Officer: changes aimed at influencing and persuading university leadership challenging the operational status quo, and.

Kingston Upon Thames, United Kingdom

• Extensive consultation and communication across all levels of university to gauge support for project, and to gather university-wide feedback and requirements to support business case for procurement of new Estate.
• Ran series of workshops aimed at mapping out all estate-related functions.
• Carried out detailed operational and financial business analysis of service directorates resulting in detailed preliminary project scope.
• Produced detailed business opportunity and outline business case proving business need that helped secure £2mill project funding.
• Identified a range of tangible benefits including:o 10-15% productivity increases across most operational areas.o Technology-related savings of £1 million +o Substantial reporting improvements (speed, accuracy.

York

• Carried out evaluation of existing sales data records and reporting process as part of board decision to improve business processes and associated analysis based on robust data.

London, United Kingdom

• (Brief highlights)
• Led award-nominated FM team of 21 people. (4 teams; 5 direct reports). Controlled recurrent budget of £4.4m and managed associated suppliers and contracts. Ran tenders up to value of £10m.
• Worked with Building Project Teams during design and build phases of major campus redevelopment projects.

London, United Kingdom

• (Brief highlights)
• Salvaged failed FMIS/CAFM implementation.
• FMIS System Administrator.

Various

Various roles in operational theatres around the world.

Certificate Of Higher Education, Computing, It And Statistics

Cmi Diploma, Management

Postgraduate Diploma, International Liaison And Communication, 1St Class