Mark Doucette Email & Phone Number

Spearheading revenue generation strategies and optimizing operations for a high-growth technology startup. Leading negotiations for critical business agreements, aligning company strategies with growth objectives, and ensuring compliance with diversity, equity, and inclusion regulations. Overseeing talent acquisition for key leadership roles and driving fundraising initiatives to support company expansion.• 𝐒𝐭𝐫𝐚𝐭𝐞𝐠𝐢𝐜 𝐂𝐨𝐧𝐭𝐫𝐚𝐜𝐭 𝐍𝐞𝐠𝐨𝐭𝐢𝐚𝐭𝐢𝐨𝐧: Negotiated contracts with Professional Employer Organizations (PEOs), securing competitive pricing and comprehensive service offerings to support HR needs, driving significant company growth.• 𝐓𝐚𝐥𝐞𝐧𝐭 𝐀𝐜𝐪𝐮𝐢𝐬𝐢𝐭𝐢𝐨𝐧: Led recruitment of key departmental heads, including the CFO, successfully attracting qualified candidates to drive vision and operational excellence.• 𝐅𝐮𝐧𝐝𝐫𝐚𝐢𝐬𝐢𝐧𝐠 𝐒𝐮𝐜𝐜𝐞𝐬𝐬: Led fundraising efforts through a Simple Agreement for Future Equity (SAFE), raising initial capital within a short time frame to support company growth objectives.

Melville, Ny, Us

Led the turnaround of the Southern New England marketplace, revamping revenue expectations, service programs, administrative processes, talent acquisition, and employee culture.• 𝐌𝐚𝐫𝐤𝐞𝐭 𝐏𝐨𝐬𝐢𝐭𝐢𝐨𝐧 𝐈𝐦𝐩𝐫𝐨𝐯𝐞𝐦𝐞𝐧𝐭: Elevated market position from bottom rankings to top-tier status nationally within a year through strategic initiatives and team development, replicating success in transforming underperforming markets.• 𝐑𝐞𝐯𝐞𝐧𝐮𝐞 𝐆𝐫𝐨𝐰𝐭𝐡: Realigned territories and focused on key vertical markets and top accounts, driving significant monthly sales growth and rapidly scaling revenue.• 𝐓𝐞𝐚𝐦 𝐃𝐞𝐯𝐞𝐥𝐨𝐩𝐦𝐞𝐧𝐭: Mentored and motivated a sales team to expand offerings into additional software solutions and cybersecurity, achieving notable sales increases.• 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐚𝐭𝐢𝐬𝐟𝐚𝐜𝐭𝐢𝐨𝐧: Improved customer satisfaction by removing communication barriers between Field Operations, Sales Leadership, and Administration, enhancing inter-departmental communication.• 𝐎𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐚𝐥 𝐄𝐟𝐟𝐢𝐜𝐢𝐞𝐧𝐜𝐲: Merged Service and Services Operations teams to increase efficiency and create a stronger customer-facing organization, showcasing expertise in organizational restructuring.• 𝐄𝐦𝐩𝐥𝐨𝐲𝐞𝐞 𝐑𝐞𝐭𝐞𝐧𝐭𝐢𝐨𝐧: Maintained high employee retention rates through strategic hiring, compensation reviews, and fostering an engaging work environment.

Ramsey, Nj, Us

Directed all aspects of operations across 25+ branch offices with responsibility for leading a large team in the East Region, overseeing overall profitability and performance.• 𝐑𝐞𝐠𝐢𝐨𝐧𝐚𝐥 𝐒𝐮𝐜𝐜𝐞𝐬𝐬: Achieved #1 region status for two consecutive years, marking a historic win for the East Region through strategic initiatives and effective leadership.• 𝐌𝐚𝐫𝐤𝐞𝐭 𝐓𝐫𝐚𝐧𝐬𝐟𝐨𝐫𝐦𝐚𝐭𝐢𝐨𝐧: Transformed an underperforming market to profitability within a year through product realignment and consumer trend analysis.• 𝐆𝐫𝐨𝐰𝐭𝐡 𝐢𝐧 𝐂𝐡𝐚𝐥𝐥𝐞𝐧𝐠𝐢𝐧𝐠 𝐄𝐧𝐯𝐢𝐫𝐨𝐧𝐦𝐞𝐧𝐭: Led the East Region to deliver significant annual growth in a declining industry through comprehensive sales strategies and team development.• 𝐒𝐞𝐫𝐯𝐢𝐜𝐞 𝐄𝐱𝐩𝐚𝐧𝐬𝐢𝐨𝐧: Launched new Information Technology (IT) and Electronic Content Management (ECM) services, achieving high adoption rates and meeting targets within the first year.• 𝐒𝐭𝐚𝐧𝐝𝐚𝐫𝐝𝐢𝐳𝐞𝐝 𝐁𝐞𝐬𝐭 𝐏𝐫𝐚𝐜𝐭𝐢𝐜𝐞𝐬: Developed an employee CRM-based playbook, standardizing best practices and significantly increasing new business.• 𝐄𝐦𝐩𝐥𝐨𝐲𝐞𝐞 𝐑𝐞𝐭𝐞𝐧𝐭𝐢𝐨𝐧: Maintained industry-leading employee retention through strategic hiring, compensation reviews, and engagement initiatives.• 𝐑𝐞𝐜𝐨𝐠𝐧𝐢𝐭𝐢𝐨𝐧 𝐚𝐧𝐝 𝐀𝐰𝐚𝐫𝐝𝐬: Awarded Order of the Gauntlet (#1 in the country) in the first year and consistently achieved President's Club Award at Circle of Excellence.

Ramsey, Nj, Us

Recruited, trained, developed, and led a team of 46 staff members within a $25M branch operation.● Transformed market from an annual loss of $1.5M to profitability in one fiscal year by identifying low-performing product and redistributing product-patterning strategies to accommodate consumer buying trends to maintain steady revenue gain; completed FY14 at 16% net.● Maintained double-digit growth year over year through monthly sales forecasting and competitive analyses to determine product performance levels and need for new product developments and modifications annually.● Awarded Order of the Gauntlet (number 1 in the country) first year; won President’s Club Award at Circle of Excellence (125% or greater) 3 of the remaining 5 years.

Ramsey, Nj, Us

Managed the day-to-day activities within branch office, including hiring, training, developing, motivating, scheduling and supervising 5 teams. Secured highest percentage of new business in the Northeast Region.● Maintained 90% of headcount for an entire year, representing the lowest turnover in the USA; made smart hiring decisions, reviewed compensation/benefits annually, remained attentive to personal needs offering more flexibility, and bolstered employee engagement.● Developed product certification that was implemented into the Northeast Region.● Recognized as member of President’s Club 8 years, with 3 at Circle of Excellence level.