For clients in various sectors (e.g. Williams F1 and Aston Martin Racing) involved in the design, development and support of an Insider Threat/User Behaviour monitoring product. Roles included;• Analysis of Security Data via Dtex interface, Kibana, MS-SQL, Excel & MS PowerBI• Risk Report production and face-to-face presentation to clients • Report/interface design and development (SSRS, MS-SQL) including an automated report detailing various Insider Threat risks (e.g. data… Show more For clients in various sectors (e.g. Williams F1 and Aston Martin Racing) involved in the design, development and support of an Insider Threat/User Behaviour monitoring product. Roles included;• Analysis of Security Data via Dtex interface, Kibana, MS-SQL, Excel & MS PowerBI• Risk Report production and face-to-face presentation to clients • Report/interface design and development (SSRS, MS-SQL) including an automated report detailing various Insider Threat risks (e.g. data exfiltration via USB devices, online data-sharing sites, webmail sites etc., use of data monitoring tools, software and media piracy etc.)• Tailoring existing reports and creation of new reports to customer requirements• Software testing and debugging Show less

Windows 7 migration project;Migration of around 5000 Global Markets, Research and EPC users from XP/Vista to Windows 7 operating system. This function involves;- imaging new PC to base build - installing core Citi applications- tailoring build to users requirements- co-ordinating testing of new PC with user- provide support to user during testing- transfer user data to new PC- co-ordinating PC migrationAdditionally;- migrate COB PCs to Win7-… Show more Windows 7 migration project;Migration of around 5000 Global Markets, Research and EPC users from XP/Vista to Windows 7 operating system. This function involves;- imaging new PC to base build - installing core Citi applications- tailoring build to users requirements- co-ordinating testing of new PC with user- provide support to user during testing- transfer user data to new PC- co-ordinating PC migrationAdditionally;- migrate COB PCs to Win7- provide Win7 PCs for new usersTeam Leader role also involves;- monitoring and reporting of stats (XP vs Win7 for example)- documentation of migration processes- providing help and advice to team members- induction & training of new team members• Windows 7 Enterprise• Office 2010• Active Directory• ServiceNow Service Management Suite• HP Client Automation Suite• HP Client Automation Enterprise Manager• Various proprietary systems Show less

Providing ‘white glove’ support of 800+ Windows XP, Windows 7, Office 2010 PCs. Support provided for Top-Tier Investment Banking business – very hands-on approach. Rolled out Office 2010 and provided after-installation support.

Providing 1st and 2nd level support for back-office and Trade Floor systems - initially for Dresner Kleinwort but also for both Dresdner and Commerzbank systems during the company takeover.• Remedy and Service Center call logging systems• Dameware Remote Control• Dameware NT Utilities• Sysinternals PSTools• Webstation 2000 Object Management Database• Webstation Manager• Various proprietary systemsPart of mailbox migration team providing user-liaison and… Show more Providing 1st and 2nd level support for back-office and Trade Floor systems - initially for Dresner Kleinwort but also for both Dresdner and Commerzbank systems during the company takeover.• Remedy and Service Center call logging systems• Dameware Remote Control• Dameware NT Utilities• Sysinternals PSTools• Webstation 2000 Object Management Database• Webstation Manager• Various proprietary systemsPart of mailbox migration team providing user-liaison and support. Project was led by the Exchange team in Frankfurt so regular communication was required between the London migration team, the users and the Exchange team. This was quite a complex project as it involved migrating recent mail and mail vaulted by Symantec Vault. It required a thorough understanding of the processes involved and occasionally some out-of-the-box thinking. • Outlook 2003• Outlook 2007• Symantec Enterprise VaultV-filer disk quota management – Produce server disk usage statistics, liaise with departmental managers and advise on disk use, archiving options and quota increase options.Required good interpretation and presentation of data, good communication and diplomacy particularly when dealing with senior staff members.• Treesize Professional• Microsoft RobocopyBased in Nomura Investment bank as team leader in rollout of 800+ Windows XP SP1, Office 2007 PCs• Application testing for new environment• Co-ordinate rollout by department• User liaison and communication• Application deployment via SMS• AD Active Directory management• PC hardware maintenance – memory upgrades, graphic card installations etc• Project documentation – migration step-by-step manual, checklists, progress spreadsheets• BackOffice desk side support – MS Office, Excel macros, in-house bespoke applications, user training Show less

Based in Nomura Investment bank as team leader in rollout of 800+ Windows XP SP1, Office 2007 PCs• Application testing for new environment• Co-ordinate rollout by department• User liaison and communication• Application deployment via SMS• AD Active Directory management• PC hardware maintenance – memory upgrades, graphic card installations etc• Project documentation – migration step-by-step manual, checklists, progress spreadsheets• BackOffice desk side support –… Show more Based in Nomura Investment bank as team leader in rollout of 800+ Windows XP SP1, Office 2007 PCs• Application testing for new environment• Co-ordinate rollout by department• User liaison and communication• Application deployment via SMS• AD Active Directory management• PC hardware maintenance – memory upgrades, graphic card installations etc• Project documentation – migration step-by-step manual, checklists, progress spreadsheets• BackOffice desk side support – MS Office, Excel macros, in-house bespoke applications, user training Show less

Provided desktop support for 300+ users based in London, Folkestone and Dublin.Worked with Peregrine helpdesk software to SLAs set according to importance, user status etc.Installed, configured and maintained PCs, laptops, printers and Blackberry devicesSupported Windows NT4, 2000 and XP Professional operating systemsDaily face-to-face interaction with users as well as telephone and remote desktop supportWorked on various projects including;Deployment… Show more Provided desktop support for 300+ users based in London, Folkestone and Dublin.Worked with Peregrine helpdesk software to SLAs set according to importance, user status etc.Installed, configured and maintained PCs, laptops, printers and Blackberry devicesSupported Windows NT4, 2000 and XP Professional operating systemsDaily face-to-face interaction with users as well as telephone and remote desktop supportWorked on various projects including;Deployment of 300+ Win2000 desktop/laptop workstationsInstallation and administration of Ethernet LAN/WAN infrastructure and hardware at 5 London locationsSpecification, preparation, installation & support IT/networking hardware/software during office procurement/refurbishmentsAdvise and technical assistance in company transition between Kemper Re and GE InsuranceIT procurement for UK offices using Oracle eProcurement softwareResponsible for the deployment and tier 2 support for client & server-based desktop applications Advice, assistance and implementation of applications/systems in liaison with global offices on group-wide issues.Provided on-site user training courses in Outlook, Office, Win 2000, Sametime (collaboration tool) etc.Created IT Help documents and web-site for European users and IT staff for a wide range of products & services including Windows 2000, Outlook, Office applications, networking issues, remote access etc. Show less

Deployment and administration of NT4 and NT3.51 workstations and serversAdministered MSMail3.5 and Exchange 5.5 systemsInstallation & administration of Cat5 Ethernet LANAIX Unix server administration/backup4GL database administrationDeployment and support for client- and server-based desktop applications e.g. Office97, Marksman, Insight, SICS/nt, Chameleon; Advice, assistance and implementation of applications/systems in liaison with US-based parent… Show more Deployment and administration of NT4 and NT3.51 workstations and serversAdministered MSMail3.5 and Exchange 5.5 systemsInstallation & administration of Cat5 Ethernet LANAIX Unix server administration/backup4GL database administrationDeployment and support for client- and server-based desktop applications e.g. Office97, Marksman, Insight, SICS/nt, Chameleon; Advice, assistance and implementation of applications/systems in liaison with US-based parent company on group wide issues.Act as a member of the Management Committee. Show less