Accomplished Executive experienced in network operations, data center management, information technology, customer technical support, sales support, database analytics, and security encryption. Decisive, results oriented leader with proven success in developing customer service programs and long-term operational leadership. Track record of delighting customers, mentoring staff, and spearheading operational improvements to improve service, drive productivity and reduce costs. Excel in fast pace, demanding, dynamic environments while remaining focused and agile.Projects/Clients:Innovative Vending Solutions - Solutions Engineer - Gather requirements, then define and develop custom applications for interactive vending machine using a combination of XML, C# and .Net. - Field Service Manager - Recruit, train and dispatch third party technicians for machine setup, configuration, repair, and event support. - Technical Account Manager - Provide remote or on-site technical support for customer events. - CRM Administrator - Customize CRM solution to support sales, project management, engineering and technical support.RedDotNet Kiosks - IT Administration - server Administration/Relocation, DNS Management, Microsoft Azure Websites, Security/Anti-Virus Admin - QA Testing - Salesforce Administration - Stage tracking, Activity tracking, User adoption

Now with two decades of experience, eDriving is the largest global provider of online driver training and global driver risk management with more than 10 million U.S. consumer customers to date and 700,000 fleet drivers worldwide annually. In addition to providing state-regulated online novice driver training and certification and online traffic school, our focus is on helping drivers become smarter and safer behind the wheel in close partnership with corporations, other fleet service companies, and insurance companies.

Responsible for the strategic and tactical management of the customer service and sales support teams. Secured a $430K services contract within first three months. Improved Salesforce implementation and adoption. Program managed reporting services for health monitoring. Project managed conversion of help-desk customer problem tracking system.

Oversee all internal Information Technology functions, Network Management, and external Technical Support. Also oversee all internal facilities and operations functions. Vendor management, contract negotiations, procurement, website developer, SEO tweeker, jack of all trades, wearer of many hats. Extensive experience with kiosks, remote desktop support, retail industry, creative technical problem solving, deployment and task automation, process improvements.

This was the parent company of RedDotNet (RDN) before assets were sold and new company RedDotNet Kiosks was formed. This was a startup company when I arrived to create the Network Operation Center (NOC) to maintain a global network of retailers using the RDN system. The initial business model was to provide virtual inventory by burning music CD's in the retail stores. With the advent of Napster and iTunes, this business model didn't take off, so they converted to music listening stations and deployed in over 1000 locations connected via T1, DSL, Cable, 3G wireless or any other high speed broadband connection. We deployed new content weekly, so content management and distribution was a big part of my role.

When originally hired, it was MA/COM Linkabit. Then GI bought the satellite conditional access business to create the VideoCipher division. I started as a part time computer operator, performing daily backups and general support for DEC VAX/VMS computers. Eventually, I automated many processes and was promoted to manage the entire department and then the Impulse Pay-Per-View (IPPV) department was added. These were 24/7 high availability real time computer operations departments with stringent up-time requirements. I flourished in this role by automating processes to reduce human error and reduce downtime. Our customer satisfaction scores went through the roof. We defined a very detailed disaster recovery plan and tested the plan annually at a warm site facility in another state.