Mark Antonio Email & Phone Number

California, United States

Petaluma, California, United States

-Engage with customers to gather feedback to inform product direction-Research and understand our marketplace to ensure that InfoTrack stays ahead of the competition-Prioritize projects based on real data and insights that will have the greatest impact on the customer experience-Translate analysis into actionable user stories, wireframes, and mock-ups -Work with engineers to turn specifications into shippable products-Work cross-functionally with multiple business units to ensure that new products and feature launches align with business and customer requirements-Own the prioritization of new products and product features

San Francisco Bay Area

Primary QA team member for scrum team. Worked within the agile framework to ensure all releases were on schedule and without serious defect.. Responsible for subject matter expertise on operation processes and systems within the QA team.• Evaluated and tested new or modified programs and software development procedures used to verify that programs functioned according to user requirements• Managed regression acceptance testing on all releases• Worked with product management to organize and define releases• Maintained documentation, such as change logs, regarding software and application defects in support of recognizing and resolving similar problems in the future• Successfully engaged in multiple initiatives simultaneously• Participated and helped drive the SDLC• Lead QA on the release of e-Filing in Los Angeles Superior Court, enabling the company to capture a significant market share

San Francisco Bay Area

Responsible for overseeing the branch daily activities ensuring that staff had all necessary resources to appropriately fulfill customer work-orders and manage staff on completion of orders. Worked with Engineering department and QA testing new software. Performed a variety of tests, such as regression, integration, platform, and performance testing to confirm the stability of software systems. Responsible for reporting and logging bugs in Jira. Worked collaboratively with QA, development, and business groups to complete testing. Handled more complex or escalated customer issues, relied on extensive experience and judgment to plan and accomplish goals by performing essential duties and responsibilities.

Richmond, Virginia Area

Cross Sell sales and service. Credit Card Account Management for customers. Educated customers on product offerings to take full advantage of their accounts.