Mark Thomasson Email & Phone Number

• Provided Dell/ HP desktop/ laptop/ servers/ switches and local/ network printer support• Worked with Windows 7, 10 and 11, Microsoft Office 2010-2016, Microsoft Office 365• Worked with Apple MacBooks and iPads • Performed maintenance on Active Directory• Provided support for a VoIP phone system• Provided support for building access and camera surveillance systems• Provided support for a wireless network • Provided remote and local network support for troubleshooting system issues• Tracked system issues through a help desk ticketing software• Worked with vendors concerning software, hardware and services

• Continues to perform the duties of IT Assistant• Plans and manages IT projects• Procures IT equipment, supplies and software from vendors• Corresponds with business partners for IT support• Manages daily data backup• Manages building access systems and surveillance cameras

• Inquired, qualified, advised and assisted customers with their buying needs• Merchandised stock itemsCustomer Service Achievements • Received Homer Awards for excellence in customer service in September 2013, March 2014• Rated number 6 among 70 appliance salespersons within the district in March 2014 • Received a 2013 All-star Customer Service Award • Received a Bronze Homer Award in September 2014• Received a District All-Star Award in September 2014 for Extended Protection Plans sold

Charlotte, Nc

Worked as the Network Document Processor (NDP) Pocket Assistant for processing check and cash payments. After its official shutdown, was asked to stay on for the 2012 Operations Christmas Child project for an additional two weeks to operate scanners in processing volunteer forms.

• Developed test plans for business requirements • Developed test cases and test scripts • Performed QA, regression and production verification testing on a Windows AS400 Client/Server system

• Responsibilities entailed marketing health, accident and life insurance to the private and commercial sectors

• Scheduled the phases for required project tasks • Conducted information gathering to perform analysis• Developed functional specifications for business requirements • Managed the development and/or maintenance of applications software• Performed unit, system integrated and user acceptance testing • Implemented and supported production installed application software• Developed documentation to support applications• Trained end-users on installed applications

B.S.B.A, Management Information Systems

Activities and Societies: Sigma Nu Fraternity/ Eta Chi Chapter – Pledge Class Treasurer, Fraternity ChaplinEducation was self financed..

Network Operations Certification

Completed Cisco Networking Academy while maintaining a 4.0 GPA.