Part Time / Block hours (remote working) - Customer support, maintain process and system documentation. Undertake specified projects for workflow refinements and improvements to overall business effectiveness. Web site migration and back-end internet administration of client's portfolios.

"The company with a keen eye for detail and a fine ear for sound."​https://redled.productionsFull video productions are scripted, captured, edited and delivered or alternatively generated from edits of already captured footage. Incorporated within this entity is a voiceover service (https://mark.tilyard.info) providing for productions, commercials, telephone systems and audiobook requirements.RedLED Productions social media feeds:Twitter: https://twitter.com/RedLEDProdFacebook: https://www.facebook.com/redled.productionsYouTube: https://www.youtube.com/c/RedledProductions

Promotional film voice over, talking books, IVR / auto attendant phone systems and character voicing for radio plays, animation and games.http://mark.tilyard.infoBodalgo audio reels: https://www.bodalgo.com/en/voice-talents/mark-tilyardVoices Pro profile: http://www.voicespro.com/uk/voice-artist/profile/mark-tilyard

Increased the web presence of Sound Exposure as a dedicated provider of professional audio equipment. A company whose customer focus and loyalty is a primary goal. Visit the website at www.soundexposure.com for a refreshing view of how professional audio can be sold.Initially focused on the social media areas of web commerce, with attention to the customer's perception and awareness of the company brand. Established and sustained an engaging Twitter, Facebook, Pinterest, and Google+ presence (blend of product information, promotion and audio related trivia). Advised on SEO (Search Engine Optimisation) techniques for website content and construction. Deployed and maintained targeted web advertising through the use of Google Adwords (PPC). Researched and advised on the implementation of a Google Shopping feed generated from the website metadata, historically resulting in a greater number of cost-free non-Adword generated sales. Generated a steady flow of customer shopping reviews via a precisely tuned post-sale email request dispatched to each customer. Regular site performance reviews conducted through the use of Google Analytics.As an SME many elements of the day to day administration of the business were addressed personally and after a number of months the company's sales process was undertaken as a primary role. Within this role particular attention was focused on management of client relations (such as customer's overall sales process experience, customer retention, complaint resolution and communication). Observing a need within our portfolio of services I developed and presented onsite customer training programmes, introducing audio novices to the operational working practices necessary to run a successful live event.Sound Exposure social media feeds:Twitter: https://twitter.com/#!/soundexposedFacebook: http://www.facebook.com/SoundExposurePinterest: https://www.pinterest.com/soundexposure/Google+: https://plus.google.com/+Soundexposure/posts

- Co-established the UK office for ENCO Systems Inc with main focus on structuring and managing support (continuance of EMEA (Europe, Middle East and Africa) wide support), engineering and office technology provisions.- Led the UK team and undertook overall management duties of the UK office.- Established customer needs; created and verified proposal documents and supporting literature;- Successfully delivered on-line and face to face demonstrations; presentations and meetings up to board level.- Developed accredited training material for four distinct levels of experience / qualification. Delivered training programmes both on site (including overseas) and via web links.- Built and configured customer systems to their bespoke requirements. Everything from hardware / software procurement, system creation (through in-house established and developed ghosting techniques) and soak testing through to system installation and handover. Initially PC systems were built from component level into industry grade rackmount cases, latterly Dell was utilized as the hardware partner.- Maintained successful out-sourcing relationship (incorporating logistics, product lifecycle transitions and economies of scale-based pricing agreements) with our hardware partner.- Provided first and second level support for all DAD system matters (including audio file issues (MPEG, WAV, AIFF etc.), digital audio synchronization and encoding, database problem solving, third party software / hardware integration and general configuration / use).- System testing of DAD beta releases, documenting faults found and retesting on subsequent releases.- Produced and developed standardized office documentation (multi-currency pricing spreadsheets, proposals, macro-driven system build sheets etc.).

Manager for IT within the Crawley office of Harris Communications.- Provided EMEA wide support for ENCO DAD and associated hardware / network / third party software issues- Managed Level 2 technical support team of 3; pre sales consultancy; network design / planning; hardware assembly; network, operating system and application software installation and configuration; on-site installation and integration; customer training; customer support (telephone and, if necessary, on-site) for software/ hardware; software testing; researching, purchasing and compatibility testing of hardware / software packages for use with ENCO products. - Established and maintained an effective trade show presence throughout Europe. - Responsible for internal IT systems and office IT systems sold to Audio Connection customers. - Developed an in-house helpdesk/support system on the MS Access platform.

- Provided worldwide IT support and consultancy to distributors of a globally available banking software product.- Software / hardware support; software testing; researching, purchasing and compatibility testing of hardware / software packages for use with our product; and “accreditation”.- Managed the accreditation process, including analyzing the existing support structure and technical ability of a local De La Rue distributor; consultancy advice on creating and maintaining a technical support system (Level 1 to Level 2); technical training (including course design); customer site implementations (on an initial basis as the final part of the accreditation process); and auditing of the newly created support system.- Specified, monitored and managed each accreditation project through an extensive project planning process.

- Provided a PC support service to the majority of departments within the Office for National Statistics. Software and hardware support was provided for over 800 PCs across the site (with additional telephone support for other sites). - Provided support for any issue dealing with PCs (software and hardware), email accounts, network connectivity, and links with the IBM mainframe.

- Provided technical support and advice to customers based at 291 Register Offices nationwide regarding Windows / DOS / networking software and its integration with the RSS application (Registration Service Software)- Trained Registrars of Births, Deaths and Marriages in the use of RSS.- Completed an intensive week long "Train the Trainer" course to hone my training skills.- Set up office systems to incorporate RSS seamlessly into the Register Offices PC system.- Created a Helpline application for RSS team use which went on to be utilized in other departments.- Developed an interactive "user proof" installation program for multi-platform installation- Software maintenance of RSS code.