Mark Timm Email & Phone Number

Greater Detroit Area

Leveraging and applying 22 years of experience in the connected vehicle space from the inception of telematics through to the broad scale launch of WiFi and 4G LTE connectivity. Working with experienced colleagues who have influenced and shaped this industry and offer deep technical and product strategy and execution. Am passionate for technical program execution and systems operations of transactional monitoring and performance. I desire is to apply my knowledge and experience to advise companies that are pursuing connectivity in their products. My current focus is on assisting in the execution to bring products and services to market and in the operations of the end to end transactional performance across the service lifecycle.

Greater Detroit Area

Selected to lead a team of 35 Program Managers to execute connected vehicle programs worldwide for the Global Connected Customer Experience at General Motors.

Greater Detroit Area

I was selected to lead a newly created organization responsible for program managing technical solutions across the ecosystem for Global Connected Customer Experience/OnStar. I established and refined the technical processes from requirements gathering and system design to validation. Our team put into practice these processes that led to new industry firsts for General Motors. I led the end to end technical solution launch of OnStar 4G LTE. This initiative was an industry first and significant for GM. This major initiative had significant risk and met the launch milestone, a challenge from our CEO. This initiative transitioned from a 16 year relationship with Verizon requiring the design, development and integration with AT&T as the new carrier. Applying all the lessons learned and integrating a new carrier who had not worked with an automotive OEM to this scale was a major undertaking. Additionally there was significant change in the hardware moving from a 2G device to a 4G LTE device. We also took on the largest increase in service expansion since the launch of OnStar with the offering of Wifi data sales and 5 years of connected base services. The 2014 launch marked a significant milestone for General Motors’ vehicle connectivity.

Greater Detroit Area

I lead the App development for both the in-vehicle apps as well as the mobile apps for iOS and Android. Led the development and introduction of the myOpel and MyVauxhall apps in conjunction with the launch of OnStar in Europe.

Greater Detroit Area

I was promoted to the executive level to lead the Systems Operations organization. The telematics ecosystem provides unique challenges in ensuring transactional performances are achieved and maintained. I led this organization through a maturity phase increasing performance and stability resulting in an increase in customer experience and satisfaction. There was also intense focus on containing costs and looking for efficiencies in process and design changes against the $100M budget.I achieved this through in depth investigation of technical processes and engagement with key stakeholders such as OnStar IT and Verizon Wireless. Root cause investigations led to failure mode resolutions and increased process performance. Responsive alerts and stakeholder integration led to enhanced response time reducing issue impact. I led the development of alerts into the Verizon Wireless Network Operations Center, the first of its kind. Our team drove a 10 to 15 percentage point improvement in key service metrics. These levels are near today’s current levels demonstrating that what was attainable was achieved. Our team also led a critical transition for OnStar in 2008 with the decommissioning of analog cellular. Over 1.2M active devices were either transitioned to digital hardware upgrade or part of an outbound campaign to terminate services. I owned the operational transactions for both alternatives. Our team also focused on identifying inefficiencies and waste. During his tenure the wireless cost per interaction between the vehicle and the back office was reduced by a factor of 5 allowing the business to maintain profitability levels during a period of significant increase in interactions.

Greater Detroit Area

I led enterprise quality function which served as a transitional role for my subsequent assignment. I led the identification and resolution of customer reported technical issues. Our team focused on root cause and resolution of issues to eliminate future occurrence. The results were a significant reduction in customer calls reporting technical issues.

Greater Detroit Area

After a brief consulting engagement with Nokia, I was rejoined GM. My initial focus was supporting the launch of the digital modem technology. This changed the communication transport between the back office and in-vehicle device using a technology developed by Airbiquity. This initiative was successfully launched in late 2003 and allowed GM to transition to digital cellular technology in their network access devices. I then led the launch of a second source hardware supplier (LG Electronics) that resulted in an annual savings to GM of $90M. This initiative brought significant challenges in working with a supplier that had no automotive experience; no telematics experience: and no prior experience GM. It required significant leadership and deep engagement with the supplier our team provided in order to successfully launch the LG hardware. From this strong foundation LG established, they continue today as GM’s sole telematics hardware provider.

Greater San Diego Area

Wingcast was a joint venture between Ford Motor Company and Qualcomm. It was based in San Diego with a goal to leverage the scale of Ford Motor Company and the technology of Qualcomm. The focus was on an imbedded solution factory installed solution. There was also an agreement with Nissan to introduce this service on their vehicles.Our team led the execution of the end to end technical solution. It involved standing up solutions in the back office and advisor application solution that interfaced to wireless network and provided connectivity to in-vehicle hardware provided by Denso. The team was on track and within two months of launch when Ford made the decision to pull out of the venture and dissolve the company.

Baltimore, Maryland Area

AAA established a start-up company sponsored by five of the largest AAA clubs in the US. Their goal was to extend their suite of member services across their significant membership base.I led the initiative to establish a portable telematics device working with Nokia. Early prototypes were developed that were piloted prior to leaving to pursue another opportunity.AAA established a start-up company sponsored by five of the largest AAA clubs in the US. Their goal was to extend their suite of member services across their significant membership base.I led the initiative to establish a portable telematics device working with Nokia. Early prototypes were developed that were piloted prior to leaving to pursue another opportunity.

Greater Detroit Area

Although Ford was first, General Motors truly took the lead in defining the telematics industry. Their focus was driven from their Vice Chairman that mandated all vehicles be equipped with telematics devices. They were truly ahead of their time with connected vehicles that has resulted in more than 20 million vehicles with the ability to be connected today making them early pioneers in the IoT space.I joined GM just prior to the launch of OnStar and assumed the Back Office technical solution for the delivery of services. I worked closely with the supplier (EDS) to ensure robust solutions were in place to meet the established service level agreement. I accomplished this by driving greater discipline in processes and issue resolution. I also worked closely with the hardware manager to incorporate additional features in the early life of the product. I later assumed responsibility for in-vehicle hardware launching next generation features. I later transitioned to owning the technical execution of the integration of XM Satellite Radio into GM vehicles which launched in 2001.

Greater Detroit Area

I led the technical solution delivery of the industry’s first telematics services on the Lincoln Continental marketed as “Lincoln RESCU”. From inception to validation and delivery, the initiative involved Motorola as the in-vehicle hardware supplier and Westinghouse as the back office call center. I directed the in-vehicle module and back office development; validation and field testing; plant testing and marketing/dealer support. Despite many skeptics, we forged ahead with a small team that delivered on it’s commitments.

San Jose, California

Watkins-Johnson’s was a silicon valley based company with a primary focus on delivering solutions to the defense industry. It also pursued opportunities in the area of automated test. Mark’s areas of contribution included: Automated Test for Magnetic Bubble Memory devices, Automated Test for Automotive EMC Test Systems, Monopulse Direction Finding System and Electronic Intelligence (ELINT) Systems for US and foreign customers.I began my career as Member of the Technical staff at WJ that placed significant responsibility on each member driving accountability from proposals and specifications; to technical development and execution; to quality and financial results down to the subsystem level. This served to form an outstanding foundation across the entire lifecycle of product development. My initial contribution was in digital and analog hardware design as well as embedded software development. I progressed to leading initiatives and platform ownership as a supervisor of an engineering team.

Master Of Business Administration (Mba), International Finance And Game Theory

Bachelor’S Degree, Electrical Engineering, Digital Hardware Design And Firmware Development

Associate’S Degree