Mark Muse Email & Phone Number

Chapel Hill, North Carolina, Us

As the governance leader for the University of North Carolina Health Care System, an 18-hospital academic health system with 4,453 beds, 6,898 providers, and 951 locations across 52 counties, I lead corporate governance and board operations to ensure compliance with federal and state standards, North Carolina statutes, and UNC Health bylaws. Working closely with the Chief External Affairs Officer and Chief Legal Officer, I support the Board of Directors and its committees, advancing strategic initiatives, legislative compliance, and governance policy development to address North Carolinians' healthcare needs. I enhance governance processes, optimize board operations, and implement controls to uphold best practices for the region’s growth.Key Responsibilities:Corporate Governance: Provide guidance on policies, bylaws, and procedures to ensure compliance, working as a neutral advisor. Liaise with the UNC Health legal team to support the board and its committees, interpreting governance policies and ensuring adherence to best practices.Stakeholder Liaison: Act as a primary liaison between the board and internal stakeholders, coordinating with Communications and Government Affairs to handle public records requests and press inquiries while maintaining confidentiality and ethical standards.Ethics and Compliance: Serve as an ethics liaison with the North Carolina State Ethics Commission, ensuring compliance with federal and state laws and managing essential filings, including those for CMS.Material Management: Oversee board operations, managing 40+ staff in material preparation and administrative support, and lead long-term board development plans to foster engagement.Strategic Planning: Identify challenges, develop solutions, and implement improvements in governance and administrative processes to support UNC Health’s evolving mission.

Chapel Hill, North Carolina, Us

- Organizationally Adept: served as gatekeeper for complex Chief Executive Officer, Chief of Staff, Chief HR Officer, and Chief Strategy Officer’s calendars, travel, speaking engagements, fund management, and credentialing/licensure requirements while completing all signatory requirements, vouchers, expenses, support documents, and legal documents on behalf of the Chief Executives. - Project Coordination: oversaw logistics for multi-billion-dollar project in partnership with Chief Strategy Officer, combining adept project coordination, strategic insight, and comprehensive logistics management. Ensured seamless project execution and delivered results in line with strategic objectives. - Strategic Communication: excelled in crafting sensitive and high-level communications, cultivating influential contacts both internally and externally, and leveraging a high degree of discretion and diplomacy.- Operational Efficiency: streamlined administrative processes and meeting logistics, optimizing both internal and external projects for improved efficiency. - Cultural Insight: leverage deep understanding of the organization's culture, priorities, and political landscape to inform decision-making at the highest levels, resulting in effective leadership support and

Chapel Hill, North Carolina, Us

- Administrative Efficiency: provided primary administrative support to the Chief Strategy Officer and the Chief Human Resources Officer, anticipating needs and ensuring seamless operations. - Effective Communication: managed communication with Board Directors, System Chiefs, Presidents, Vice Presidents, and Executive delivering high-quality documents and enhancing organizational messaging. - Strategic Planning and Governance: served as admin for the UNC Health Board of Directors” Strategic Planning and Communications Committee, influencing the organization’s strategic direction. - Quality and Process Optimization: led intra/inter-departmental efforts to streamline processes, optimize workflow, and enhance over operational efficiency within the organization.

Chapel Hill, North Carolina, Us

- Project Coordination: coordinated and executed special projects with speed and efficiency, both independently and collaboratively with team members- Financial Oversight: managed purchasing, budget planning, charge processing, and financial affairs, ensuring sound financial processes. - Complex Issue Resolution: functioned as the C-suite’s central point of contact for addressing complex administration matters, demonstrating a solution-focused approach.

Chapel Hill, North Carolina, Us

- Office Management: assisted with maintaining and ordering of office supplies, ensuring a well-equipped and organized workspace for the C-suite and School of Medicine Dean’s Office. - Document and Communication Expert: prepared and meticulously edited various documents, including database updates, emails, mass mailings, Board of Directors’ meeting outlines, records transfer, and executive level staff invoices, maintaining high standards of accuracy and professionalism. - Flexible Project Support: provided versatile staff assistance for a wide range of projects and tasks, contributing to the efficient operation of the department.

- Strategic Business Development: co-founded Carolina Microgreens, establishing it as the triangle region of North Carolina’s most beloved and trusted microgreens grower and supplier. Effectively navigated the acquisition by a prominent local industry leader, marking a significant milestone in the company's growth and impact.- Financial Acumen: achieved outstanding financial results, delivering an exceptional 153% annualized Return on Investment (ROI) with a remarkable 55% Year-over-Year (YOY) profit growth.- Client Relationship Management: led all aspects of business development, ensuring the company's vision materialized. Developed and maintained enduring relationships with over 12 prestigious restaurants and 250+ private retail customers, offering tailored microgreen solutions from seed to plate.- Innovative Business Models: pioneered new revenue streams and business models, effectively responding to evolving market conditions in a post-pandemic landscape. Introduced retail home-delivery networks, catering suppliers, and farmers market vending in a hyper-localized geography.- Team Leadership and Culture Development: spearheaded the development and training of a high-performance team, fostering a culture of mental wellness, proactivity, efficiency, and effectiveness. Collaborated with sales managers to engineer scalable partnerships with competitors, chefs, restaurant group owners, and farmers market managers in neighboring cities and communities.

Durham, Nc, Us

o Accurately charted encounters between physicians and patients in real time and organized care data to maximize efficiency and productivity of clinical careo Managed multiple tasks with competing deadlines, prioritized conflicting needs, handled each case expeditiously and proactively, often with pressures involved in trauma cases

Winston-Salem, Nc, Us

- Forward Thinking: charged to improve employee education systems within the organization as part of financial committee titled “Change Champions”. - Workflow Efficiency: managed the restructure of MRI department’s scheduling systems, enhancing efficiency. - Advocacy: served as every patient’s advocate as I coordinated appointments, admissions, and managed financial transactions and reception duties.

Burbank, Ca, Us

- Guest Service Excellence: provided top-notch guest services, cash handling, and support within a high-capacity Fortune 100 company, serving a diverse customer base.- Customer Relations: ensured guest satisfaction by delivering prompt, friendly, and knowledgeable service to a Walt Disney World Park with an average of 57,000 daily guests. - Issue Resolution: skillfully resolved guest inquiries and issues, ensuring a seamless and enjoyable park visit, while receiving positive feedback from guests.

Washington, Dc, Us

o Spearheaded training, administration, and logistical support for a 4-person military team and assets valued at over $40,000O Commanded vehicle mobility of Humvees over 3,000 miles while ensuring personnel, the $220,000 vehicle, and upwards of $800,000 of assets and often encrypted information were safely delivered on time and without incidentO Succeeded at ethical leadership seminars and acquired a new vision forged in the USMC core values of honor, courage, and commitment

Bachelor Of Arts - Ba, Philosophy

Associate Of Arts - Aa