Mark Ogg, Mba Email & Phone Number

Scottsdale, AZ, US

Following the Plan, Build, Run Model, provided direction and leadership over the Run team over all sixtechnology disciplines with the sole additional oversight of the Data Center Operations, Storage, andVMware teams, as they did not conform to the PBR Model, supporting six hospital medical centers,approximately 100 remote medical locations and two data.

Scottsdale, Arizona, US

Providing strategic direction and leadership over the company infrastructure, networking, telephony and data center operations overseeing both internal teams and several managed service providers supporting over 600 servers and 3500 end users.

Directed and led the planning and direction over the company enterprise systems and operations. Provided leadership over the Windows, Linux, SCCM, ServiceNow and Support Systems Administrators, Oracle DBAs, entire Service Desk Team, Business Applications Team and Project Managers.

Attending Networking EventsResearching Industry LeadersTracking Industry TrendsParticipating in Industry Discussions

Zurich, ZH, CH

• IT Manager - North AmericaWas delegated IT Director role of Infrastructure and Security responsibilities for the US when previous director transitioned into a new role inside the company (January 2015).
• Mentored and led the IT Desktop Support Services Team, System Administrators Team and Network Engineers Team across North America for all sites. Directly managed 8-10.Selected Accomplishments:
• Continued to provide level 2 and 3 support for Q1 and Q2 for the countries of AUS, CN, and some smaller countries nights and weekends for the period six months while leading North America Infrastructure team through.
• Highlights of projects completed: divestiture of the Power Solutions BU over to Bel Fuse, closure of the San Jose office/data center, migration of all users to O365, decommissioning of all legacy Exchange servers.

Zurich, ZH, CH

• IT Manager
• Oversaw the IT desktop support services in Phoenix while providing all local IT network support, VoIP support and server administration while also providing global support and consulting.
• As the Phoenix manufacturing site continued to expand and grow, oversaw the IT Desktop Support Services Team, System Administrators Team and Network Engineers Team. Managed 4-5.
• Employee evaluation, reviews, goal setting and mentoring.
• Configurations and setup of WAN/LAN for five off-site warehouse locations.
• Administration of Cisco Call Manager (8.03/9.1/10.5/10.6), switches and wireless LAN equipment.

• Oversaw all areas from the CAT6 cabling, fiber layout design choice between the MDF and the four other IDFs, the racking, setup and configuration of all IT equipment to the configuration, setup and deployment of the.
• Configuration and administration of Windows Server 2008 R2 AD structure; setup and creation of all user accounts, security groups, distribution groups and GPO’s.
• Cisco wireless LAN design layout and installation for the entire manufacturing building.
• Configuration and setup of all copier/scanners, printers, barcode label printers, belt printers, wired and wireless handheld scanners, Motorola MC9090/9190 RFID scanners.
• Configuration and administration of Exchange 2007, creating mail stores, user mailboxes, room mailboxes, equipment mailboxes and mail users in a clustered Exchange environment.
• Client vendor relations with ordering all IT equipment, peripherals and overall IT solutions.

Boca Raton, Florida, US

• Provided client specific software upgrading, trouble shooting and network trouble shooting after going to a split-server environment, as a result for the clients to be PCI compliant.
• Procedural documentation. Composed two extensive (50+ page) step-by-step installation upgrade manuals that would allow any user that had a technical background, or not, be able to accomplish a successful upgrade in the.
• Installation, configuration and setup of Windows Server 2008 after going to split-server environment.
• Provided complete installation, upgrading, patching, exporting / importing and trouble shooting of Oracle 11g databases.
• IIS 6/7 setup and configuration. SSL certification request, setup, importation / exportation and website binding.

ID

• Provided complete network consultation, installation and support for business and residential clients.
• Setup, configured and supported Windows servers, VPNs, home networks, wireless networks, printers, copiers and all other peripheral devices.
• Provided remote network support, configured and troubleshot issues with networks, hardware, and software.
• Software installation, virus removal, spyware and malware removal.

• Directed complete network and computer system project lifecycle management for $IT and telecom consulting firm. Supported more than 40 clients. Hired and supervised technical personnel. Planned and led solution.
• Reduced costs by negotiating hardware and software pricing with vendors.
• Successfully retained 2 of the largest clients and dramatically improved relationships.
• Developed and authored standardized client and technical documentation manuals.
• Assisted with formulation of company’s Vision and Mission statements.
• Played major role in producing $550,000 in new revenue for company.

Hired, trained, and supervised staff of 10. Planned and managed projects to meet customer needs. Performed job and material estimating. Ensured compliance with blueprints. Played key role in growing sales to more than $2M.Cut material shipping/delivery costs 50% by eliminating reliance on outside shippers.Planned and managed major projects for large.

CA

• Subcontracted to Nortel Networks and Ciena Services through Techniki Informatica, Butler Telecom, and Tad Telecom. Performed optical field test engineering for telecom projects, including fiber optics testing.
• Selected to perform all technical interviewing/prescreening for Techniki.
• Planned and led variety of field tests, including light establishment, span decibel loss adjustment, ring configuration, bit-error-rate, and more.
• Carried out system optimization and reconfiguration of repeaters and mutliplexors.
• Provisioned MOR cards and performed MOR plus, OPC, and ring software upgrades.

Performed T1/T3 circuit testing, troubleshooting, and set up for customers. Also managed shipping and receiving, equipment staging, inventory control, and warehouse operations.Improved warehouse efficiency by streamlining workflow and re-engineering processes.Promoted to Test team 36 months faster than any other team member.

Mba / Bsit, Business Administration, Information Technology

As; Aa, Computer Information Systems; Business