Mark Peterson, Phr, Shrm-Cp Email & Phone Number

Raleigh, Nc

Supported 450 employees across 14 business units in the US and Canada. Responsible for plan administration, policy accuracy, responding to benefit program inquiries, managing benefit vendor relationships and billing. Manage the STD and LTD programs.Communicate training opportunities to business units and employees, Manage a master training schedule including dates, locations, attendees, travel arrangements, contract and billing with vendors.

Raleigh, Nc

Conduct small group training sessions for new and existing Wake County precinct officials. Schedule and coordinate attendance for in person and online training sessions and support training efforts.

Garner, Nc

Supported unionized 24/7 USDA regulated manufacturing facility with 800+ employees. Expertise included: driving positive employee relations, benefits, customer service, staffing, payroll, training and development, and implementation and administration of HR policies, practices and procedures. Managed discipline, investigations and performance issues for 200 associates. Trained, developed and provided leadership and coaching for temporary associates in HR department.

Garner, Nc

Raleigh, Nc

Provided service center email and phone customer service support for IBM Americas employees and retirees in the areas of benefits, payroll, travel and pension. Trained new associates hired for benefit open enrollment and successfully researched and resolved Tier II escalated claims.

Continuing Education, Global Logistics Technology Certificate Program

B.A, Social Science W/ Concentration In Human Resources