Reimagining the post-purchase experience specifically focusing on returns

Embedded within our freight forwarding operations team, I designed tools to facilitate the movement of cargo around the world. Specifically designed a tool for air planners to consolidate cargo to maximize net revenue while meeting shipment transit time constraints.

I designed tools enabling stylists to deliver personalized experiences. Collaborated with cross-functional teams from design, product, engineering, strategy, sales, data science, and operations teams to create the best omnichannel shopping experience.

Apple - I designed internal tools at Apple working closely with cross functional stakeholders from information security and engineering teams to design a cross platform internal tool. I partnered closely with user research to conduct generative and evaluative research to ensure the user experience meets users’ needs and expectations while balancing business goals and technical constraints.Walmart - Supported the Transactions team where I redesigned checkout pages applying a new design language part of a brand refresh. I collaborated with product managers and designers from business verticals to understand goals and requirements to create an intuitive checkout experience. I partnered with content strategists to ensure messaging helped users navigate and complete tasks easily. Worked closely with engineering partners by delivering detailed specs and performing ongoing QA and support through development cycle.GrowthX- I consulted with startups to learn about their product, challenges, goals, and requirements. Once I understood the business, I began to understand the needs of their users. Ultimately marrying the two into an ideal experience that makes everyone happy.

I began at Groupon as an Instructional Designer where I was responsible for designing multimedia content for marketing, sales and account management teams. I collaborated with stakeholders to understand business objectives and conducted research to identify concepts to help reps win more business. I transitioned into user experience design after given the opportunity to work on a few web projects. I also had a desire to become more involved with shaping the experience of our product, which led me to our mobile app team.• Improved the discovery experience addressing business and user needs within the events and activities vertical.• Collaborated with product managers to define features and functionality and with other designers for feedback and critique.• Applied existing design patterns and created new patterns across web, iOS and Android platforms.• Supported user research team by creating interactive prototypes for testing

I managed the full production cycle of TV and digital projects for clients such as Kellogg’s Centrum, Samsung and Esurance. From kick-off through final delivery, I ensured work aligned with brand and creative strategy. Passionate about delivering the best creative and found ways to produce work within budget and schedule by optimizing schedules and combining projects.• Developed production plans and estimates on projects with budgets ranging from a few thousand to $500k+ for clients such as Kellogg’s, Centrum, Samsung and Esurance• Created and executed production plans/schedules keeping teams on track • Collaborated with creative teams to transform creative concepts into final deliverables • Produced animatics of creative concepts to test TV commercials before going into full on production• Continuously found efficiencies such as combining projects and optimizing production schedules therefore reducing production costs • Led client meetings and presented production plans and estimates• Clearly communicated project issues and resolution to internal and external teams• Worked closely with production consultants, business, and talent managers to ensure business requirements are met• Built and maintained solid relationships with vendors