Mark Troncone Mba, Pmp, Pmi-Acp, Cbap, Csm, Itilv3 Email & Phone Number

Norwalk, Ct, Us

Stamford, Connecticut, Us

Dedicated volunteer focused on helping transition groups or individuals learn the necessary skills and techniques to re-enter the job market. I am available for speaking engagements and one on one consulting (by appointment) - see list and Slide Share below. Topics includes:* 7 Step Job Search Strategy* Self Evaluation questions to determine your strengths, skills, and next career path* Creating an Effective Marketing Plan for effective networking* Formulating a Powerful "Elevator Speech"​ to make people remember you* Identifying "Target Companies"​ - where you can work next* Creating a Job Search Organization Plan* Developing a Weekly Self-Accountability Plan* Networking Fundamentals and Practices* Identifying Networking Groups to Join* Using LinkedIn in the Job Search Process* Cover and Thank You letters* Creating a Powerful Resume - Best practices* Telephone Interviewing Techniques* How to Effectively Work with a Recruiter* Interviewing Preparation &Techniques* Knowing the 4 Personality Types to Communicate Correctly during an interview* Creating a Marketing Brochure to Brand Yourself* Developing a Value Proposition Document to Brand Yourself* Getting the Offer & Salary Negotiation* Job On-Boarding PlanNetworking Groups where I have presented at include:* New Canaan CATS Networking Group * Westchester PMI Job Club* Darien Professionals Networking Group * Fairfield Library Job Club* Execunet 100k Networking Group - Stamford CT* Mondays at 7 Networking Group - Westport CT* Westchester Networking Organization* Northern Fairfield Professionals - Newtown CT* Southern New England PMI Group* Westport CT Library Employment Networking Group * St. Catherine's Support Circle - Greenwich CT* St. Mary's Job Search Support Group - Milford CT* Housatonic River Job Network - Orange, CT* Bronxville Career Network* Trumbull Library - Evening Career Workshop* The O’Connor Group @ ST Theresa’s - Trumbull CT

Shelton, Ct, Us

Thru Aquinas Consulting - Milford, CT.PerkinElmer, Inc., is a global corporation focused in the business areas of diagnostics, life science research, food, environmental and industrial testing. Its capabilities include detection, imaging, informatics, and service.* Senior IT Project Manager responsible to co-lead a team of interdisciplinary staff on a large complex project entailing a major company web initiative to upgrade the customer experience while nurturing the customer to the end sale for a higher purchase percentage in order to deliver significant business value.* Utilized project management best practices within a PMO Waterfall environment to effectively lead the delivery of digital/web marketing project which met the organization and business goals using new business practices and/or technology. This included execution of content tagging, web page design and build, tile positioning, customer scoring and accelerator pages.* Partnered with Annuitas™ vendor to attend all status meetings, track project task status, expedite issues and risks and make sure all significant project action items were addressed. * Project lead support with Annuitas™ vendor to reduce duplicate customer records using agreed upon stakeholder criteria before initiating the new web changes.* Assumed the Business Analyst role as needed - defining and documenting customer requirements, analyzing and suggesting improvements.* Worked with the technical team which used an Agile methodology to deliver assigned development and testing tasks created within the JIRA and Confluence tools for status reporting.* Project lead to implement the replacement of Camebridgesoft ™ with the Oracle Netsuite ™ product for the internal Informatics® area. Created the project structure to work with the vendor and direct the team for success. Deliveries included - Project Charter, Risk/ Issue Log, design of web pages for a Free Trial form, weekly meeting agenda structure and meeting minutes.

Stamford, Connecticut, Us

Contractor thru CipherTechs, NY NYSr. IT Project Technical Manager challenged to co-lead the #1 company-wide key initiative, “Program Purple”, focused on centralizing identity and access management controls via SailPoint for selected prioritized applications to the System and Identity Access Management Portal. Applications on-boarded will provide specific benefits to application owners, end users, and the business.* Delivered 77+ applications within the specified time period.* Managed, executed, and monitored all tasks of the project throughout multiple Waves (6) and Phases (Requirements, Design, Build, Test, Release and Control) using a Waterfall effort to deliver each Wave and Phase by assigned PMO tollgate dates. * Met all PMO mandates for delivery of project artifacts within each phase were uploaded into the Planview tool repository. Stored key documents for business approvals, meetings and communications in SharePoint. * Partnered with Business Analyst Leads to verify that all requirements documentation was completed, validated and reviewed for sign-off compliance purposes. Managed any data verification and clean-up activities necessary before a Release Phase was initiated. * Worked with Technical and QA Test Leads to convert Business Requirements into structured Design, Build and Unit Tested deliverables in order to verify each affected application was correct and in accordance with stakeholder satisfaction. Checked all QA Test Case results were accurately executed and any identified issues found during testing were fixed and re-tested before final sign-off.* Provided Project Status to all levels of management, created and communicated Project Risks and Issues identified, participated in Release Preparation activities, led Vendor Status meetings, and championed Weekly Business Analysts Status and Weekly Technical Team Status meetings. Created and led all application engagement Kick-off meetings for each phase deliverable for the business owners.

Fairfield, Connecticut, Us

Project Manager responsible for leading the effort to create a Children's After-school Education program which entailed development of a Web site and data aggregation to support critical business functions within US Programs’ daily operations. Results were improved access to data and reporting applications to inform business practices. Responsibilities included all aspects of project/scope/requirements/resource/budget/communication planning.* Delivered major project in two phases incorporating AGILE for creation / prioritization of Product Backlog, Release Planning, Sprint Iterations, Sprint Reviews and Team Retrospectives.* Introduced a structured project methodology to the team including all phases of project planning, risk, quality, change control, and communication management.* Ensured communication with stakeholders from all departments and received sign-off on all project related documents including final project acceptance.* Developed and maintained a detailed project plan to document project milestones, resource assignments and status against planned completion dates. * Communicated project status to all levels of the team, business and key stakeholders. * Worked closely with development staff to assign tasks and allocate work according to the project plan. Ensure developers understand deliverables and timeline. * Led QA Team testing efforts including redesigning the process to capture and resolve errors found through the Issue Tracker system. * Created and maintained the process to monitor assigned tasks completion by a 3rd party vendor. * Facilitated weekly status meetings with the key stakeholders to ensure effective collaboration and communication and weekly project team meeting to share progress against plan, communicate achievements to date, identify obstacles, and define necessary course corrections.* Daily SCRUM stand-ups with Lead IT Developer, Business Analyst, and QA testers to plan daily activities.

Hamden, Connecticut, Us

Project Manager assigned to lead all implementation initiatives of the Epicentral 3.0™ application at gaming casinos world-wide, with the goal of delivering value that meets all of the contract time and budget requirements and stakeholder expectations. This involved project plan and product backlog management, scope analysis and task estimations, milestone/release planning, sprint demos, retrospectives, facilitation of daily scrum meetings, and communication to all levels of management. Lead all efforts for requested enhancements for existing properties as well as managing on-going Issue Resolution and Risk Analysis.* Challenged with creating and initiating the entire project process, project structure, and necessary project documentation for all software implementations for the Epicentral 3.0™ application within the company. This included creation of a customized SDLC process which included all planning, analysis and project management functions while leading multiple projects for world-wide initiatives.* Completed product installation at three casinos which entailed creation of customized promotions. When implemented, enabled the properties to make 20MM per week in slot revenue. Customer recognized company at Bally User Conference for excellence of service and product.* Delivered project for European customer that entailed four simultaneous implementation Go Lives at property sites, which was recognized by key stakeholders as successful.* Led project to deliver Epicentral 3.0™ at nine casino locations for South American customer. Challenged with creation of installation CD and user manuals to enable customer to install the product on-site with minimal supervision.* Initiated Project Kick-Off, Charter, Requirements, Risk Analysis, Change Control, Issue Tracking, Business Requirements, Standard Project Plan, User Support, and Pre-Initialization Customer Questionnaire documents to streamline the project process and add quality to be stored with SharePoint.

Stamford, Ct, Us

Starwood Hotels & Resorts Worldwide, Inc. is one of the leading hotel and leisure companies in the world with 1,000 properties in 100 countries and approximately 145,000 employees at its owned and managed properties. * Lead BA responsible for coordination of eight member team for Mobile Permissions project. Results enabled company to capture guest’s mobile telephone numbers and permission to contact in order to legally send text messaging reservation confirmations and marketing offers to the guest’s mobile device.* Incorporated requirements to design a standardized format for Web-based reservation communication emails. All emails were defined for all nine Starwood brands to ensure rate descriptions, rate plans, number of guests (including children) and costs for extra bed necessities were tested and displayed to specifications.* Led effort to obtain requirements for corporate group pricing and forecasting system. Project had to be completed within five months end to end or be forced to wait one year due to pricing schedule deadlines. Team effort recognized by CTO at IT quarterly update meeting.* Responsible for all requirement and use case documentation for Starwood’s Communication, Guest Event/Issue/Request integration, Property Time-Share and Discovery Questionnaire enhancement releases.* Collaborated with subject matter experts and 3rd party vendor to define requirements that implemented property work order maintenance and monitoring package into the existing corporate web-based system. Completion allowed the systems to send, receive and display data for over 30 properties.* Introduced process improvement that eliminated time constraints waiting for business prioritization for quarterly enhancement releases.* Partnered with the business and service lead to upgrade the service maintenance tool to enable business to prepare and assess enhancement priorities.

Stamford, Ct, Us

Affinion Group is an affinity marketer of membership, insurance, package enhancement, and loyalty programs. Responsible for creation of Business Requirement Document within SDLC methodologies in the Marketing, Membership, and Loyalty groups. Created Use Cases, User Test Plans, and participated in QA and User Acceptance Testing. Additional duties include leading interview sessions with subject matter experts, coordinating and leading meetings, and negotiation/issue resolution. Partnered with IT to provide test plans and implementation strategies. Experience working with 3rd party vendors in order to communicate business and IT requirements in all aspects of project implementation. * Defined requirements into a comprehensible document that led to a successful implementation of a third party vendor “real-time” credit alert product onto an existing JAVA/Oracle system. This enhancement effectively added a new feature to the existing product, which increased sales 15% due to new customer enrollments.* As the lead Business Analyst, compiled and prepared business requirement specifications and use cases to integrate an existing Identity Theft Product onto a new partners personal check ordering system. Completing the project by agreed deadline date added $450k to third quarter profits and enabled company to enter into Canadian Market to expand world-wide presence. Team received Bravo Ward from Affinion President.* Identified and prioritized business requirements for enhancements to customer Mailing Fulfillment System. Enhancements saved over +1.5MM annually in lost member renewals.

London, Gb

Hewitt is an consulting firm which offers services to major companies for health and welfare, 401k and pension monitoring through a proprietary Web-Based/DB2 system. * Converted client yearly enrollment business requirements into a technical analysis artifact document. Delivered clear analysis and test plans which accurately reflect the technical capabilities of the system and addressed the requirements of the client. Coordinated tasks and coached team members during the configuration and testing project phases of the client enrollment enhancement. I investigated and solved daily issues for clients guiding team members to test and make necessary changes to fix the identified problem.* Created and implemented designs and test plans for health and welfare annual enrollment upgrades for major insurance client. Tasks included updating enhancements from functional specifications and ensuring proper test execution. Project completed within agreed deadline and under budget. Team effort received Customer Quality Acceptance Award.* Created automated test criteria for major banking client in order to adhere to member dental insurance options and pricing stipulations. Responsibilities included defining test scenarios, creation of test data, and coaching team members around the configuration and test execution of the technology platform, which resulted in reducing test time by three weeks.* Supported business analysis and resolution of production environment defects to ensure timely delivery of issue resolutions using GUI, DB2 data investigation techniques, and company analysis software.* Translated client business requirements and current legislation into system specifications artifacts and test plans using structured SDLC methodologies to be used by design group for system enhancement construction within project deadline dates.* Interfaced with various members outside of immediate team to coordinate client specifications were addressed and completed.

San Francisco, California, Us

Wachovia Bank, based in Charlotte, North Carolina, is a diversified, wholly owned financial services subsidiary of Wells Fargo.As a Financial Specialist I was responsible for sales of personal and small business banking products. I advised customers on financial planning, retirement planning and strategies, loan and credit options, investments, leasing and other various programs. This included intense customer interaction, profiling, probing, networking and relationship building. I partnered with other resources within the bank to enhance sales and customer satisfaction in the areas of wealth management, trust services, and leasing.Develop customer loyalty program by interviewing existing or new customers in order to increase sales of existing products. Techniques included probing and profiling customer/prospect in order to gain insight to present financial situation and match product(s) to immediate or unperceived needs in order to strengthen relationship to the bank. Skills attained; interaction with different personality types, negotiation, issue resolution, customer service, and resolving conflict. * Increased sales results in areas of traditional deposit products $30MM, loans $20MM and investments $5MM for personal and small business accounts. * Effectively partnered with various team members to cross sell products outside of stated responsibilities for Wealth Management, Individual Trust accounts, Leasing, and Large Business loan to increase personal and small business sales $5MM.* Led group presentations for time management, banking theory and investment planning to increase targeted customer base 10%.* Created forms to monitor time lines and information for loan processing. Forms were incorporated department wide to reduce loan processing timetable by one week. * Recognized for consistently scoring highest grades in region on customer service feedback surveys.

Leverkusen, North Rhine-Westphalia, De

Bayer Schering Pharma AG is a research-centered pharmaceutical company that was formed by the merger of Schering with Bayer on December 29, 2006. Responsible for overseeing all projects/enhancements for the marketing systems, chargeback systems, government rebate systems, and engineering systems for the West Haven campus. This entailed running all projects (plans, issues, staffing and budgets).Led project teams in all aspects of project life cycle varying from small to large department initiatives. Particularly effective in developing and monitoring project plans, collaborating with customers to review business requirements, task management, working with vendors, budget management, creation of training plans, instructing customers in product functionality, and providing superiors with status reports. Effectively formed and managed self-directed teams of diversified backgrounds. Proven ability to resolve conflicts and motivate teams toward set goals. * Served as IT project leader of 12 member team responsible for installing and implementing a complex vendor Client Server/Oracle software upgrade that processes $280M worth of customer contracts, rebates, and charge-backs interfacing with a major corporate-wide SAP implementation. * Pioneered effort that led team of 8 to install and implement upgrade to vendor package to process $138M of government rebate claims into SAP interface. Received Customer Service “Teamwork” award for successful completion. * Project lead for team that developed new centralized shared Lotus Notes on-line system containing consumer marketing data resulting in one central repository used by all departments for analysis to aid in successful launches of new products in marketplace.* Led IT effort during Y2K application compliance for over 70 applications. Process incorporated into entire IT area to inventory all vendor software and internal applications to create a streamlined information repository.

New York, New York, Us

Reader's Digest is a monthly general-interest family magazine co-founded in 1922 by Lila Bell Wallace and DeWitt Wallace. My duties included gathering requirements from business users and through a 3d party vendor (Arthur Anderson) construct, test, and implement programs for a company wide initiative to upgrade their naming/mailing selection system.* Eliminated manual processes by developing a Client/Server System that allowed statisticians to perform interactive categorization and statistical analysis of customer information for establishment of name selection criteria used in direct mail promotions saving 10 hours per month.* Organized entire IT statistical department program inventory (over 100) to ensure all programs adhered to format required by company structured methodology standards. * Selected to collaborate with Marketing Q/A customers to install a FCP Version 2.4 upgrade during a corporate-wide 100M IT project. Completion of project streamlined processes and improved overall customer work/results while delivering simplified structured tool used by department for consumer selection processes. * Supervised segment of project that developed on-line Client/Server system with DB2 databases that expedited procedure of selecting and testing samples of customer names for potential mailings of product promotions. This allowed department to increase probability of customer mail promotion response purchases from 3% to 4%.* Led team that partnered with Marketing Statistical customers to create a Client/Server system that enabled customers’ statistical data to be combined using complex algorithms to increase purchasing percentages for the customer selection process.* Recognized by management for writing functional testing manual for department.

Us

My duties include designing, enhancing and maintaining the following financial and marketing systems:* Travel and Expense* Accounts Payable* Business Indicators (sales forcasting)* Pricing Deviation (On-Line price changes)* All of these systems used COBOL, CICS, SQL/DB2, JCL/VSAM.* Project lead on team that combined customer expectations to evaluate, recommend, and install a new Travel and Expense package that supported interfaces to Accounts Payable and General Ledger systems to replace antiquated system. Recommended to customers several innovative supplied statistical reports for department use and monthly processing of tape expense feed from American Express for airline expense payments.* Led Project to re-engineer the on-line Pricing Deviation System into an on-line/DB2 application that increased efficiencies while eliminating a time consuming manual process. This led to department entering and viewing “real-time” price changes for products.* Redesigned on-line Business Indicator System for both the Marketing Consumer Towel and Tissue and the Away From Home businesses to combine DB2. User requirements were analyzed and incorporated into database design that increased flexibility of application while allowing management ability to view statistical sales data across many reporting segment levels. This enabled marketing areas to evaluate sales and consumer trends aiding in promotional decision making processes. Received Golden Key award for success of project.* Member of IS Quality Assurance Team which analyzed methods to improve mainframe applications and work efforts while adding tools and measures to ensure quality. * Member of Disaster Recovery Team to test recovery of data at an off site facility in event of a natural or unnatural catastrophe.

Mba, Business Management And Industrial Relations

Bs, Marketing

As, Accounting