Business Analyst/Project Manager (TransHub/iTrace)• Gathered the requirements for the TransHub product suite used by 35% of UK local authorities, schools and private companies for travel plan monitoring and reporting. The iTrace product was winner of the “Travel Plan Innovation of the Year” award in 2008, awarded by sustainable transport body ACT Travelwise.• Worked with the lead customer (TfL) as the main point-of-contact, to develop the business requirements, design the user-interface and manage the launch of the initial iTrace product. Worked closely with numerous customers as the client-base expanded.• Liased closely with the development team to ensure that functionality met business needs. • Used a range of modelling tools, data loading and analytical techniques including the development of Use Cases, data modelling, UML, MDM and ETL.• Developed test cases to ensure that the product was fully functional and met requirements.• Used an Agile approach and used the JIRA tool to manage issues and report status.• Managed the requirements and design phases for a number of enhancements including a Questionnaire Manager which has enabled TransHub to become the largest single source of commuter journey data in the UK.• Used GIS expertise to successfully integrate BING maps into TransHub.• Managed the migration and expansion of the product suite through several versions and technology upgrades.Business Analyst/Development Manager (EnviroHub)• Analysed and defined the business requirements for the initial product iBaseInspect; a product developed to support street cleaning inspections on mobile devices and management reporting.• Managed the migration to a SAAS model, with a hosted web solution and database in order to increase market opportunities in the private sector.• Developed a prototype of EnviroHub Mobile (Android and iOS) and managed the final product development by a 3rd party consultancy. Customers include Amey/City of London

IMS Health is a leading global information, services and technology company, with a specialism in market intelligence within the healthcare sector.• Provided a pivotal interface between the sales and software development teams.• Worked closely with the sales teams to define enhancements to a number of products in the areas of sales analysis and territory planning.• Supported the product development through all stages, from initial business definition through to testing and launch.• Ensured that solutions were designed to deal with very large data volumes through the use of OLAP databases and associated reporting tools.

MCI Worldcom was a leading US-based Telecoms company.• Worked in the MIS Revenue Systems group, analysing billing reporting requirements for a data warehouse project (Sybase). • Liased with the US team and produced the full range of documentation including requirements specifications, data flow diagrams, process flows, high level design and test plans.• Provided support on production systems, troubleshooting and proposing solutions to business critical problems.• Seconded to the single European currency (Euro) migration project. • Carried out a gap-analysis and impact analysis on all systems. • Worked closely with compliance teams and developed compliance statements. • Prepared high-level design documents and work closely with the development team to ensure the changes were fully understood.