Mark Ullrich Email & Phone Number

Bend, OR, US

United States

• Oversee Solutions Engineering for Xilica's global network of distribution partners and authorized resellers including system design, control system integration, and Dante networking.
• Oversee Xilica's global technical support department including programming assistance, system diagnostics, and Ethernet network support.
• Oversee live and online training curriculums for distribution partners, resellers, and end-users alike.

Worldwide

Audio DSP design, programming, commissioning, room tuning, control system integration, and support. Specializing in networked audio DSP systems in luxury marine, luxury residential, and commercial markets.

Portland, Oregon Area

• Develop and discover OEM relationships.
• Foster partnerships by understanding OEM needs and aligning them with the company's offerings.
• Execute sales initiatives and meet company targets.
• Plan, prioritize, and execute sales initiatives to meet or exceed customer needs.
• Set and achieve annual sales goals, demonstrating a strategic approach to maximize revenue.

Greater Seattle Area

• Oversees international distribution, business development, and technical sales engineering of Symetrix' worldwide network of distribution partners.
• Responsible for sales performance in all regions outside the US.
• Developing long-term relationships with international clients through managing and interpreting client and market needs.
• Negotiating partner distribution terms and preparing and executing legal agreements.
• Directing channel development activities and coordinating sales representation by establishing territories, quotas, and goals.
• Developing, directing and implementing strategic sales activities to grow revenue in accordance with organization goals.

Mountlake Terrace, WA

• Responsible for business partner technical communication, education, pre and post-sales support and field engineering.
• Developed long-term relationships with clients through managing and interpreting clients’ technical requirements.
• Provided expert technical advice and training on audio system design, DSP programming (open and fixed architecture), signal flow, and control.
• Handled technical sales communication and training with internal and external partners, including the Symetrix sales department, independent sales representatives, dealers, distributors, sound system design consultants.
• Assisted clients with bids and tenders from a technical perspective.
• Assisted in technical writing for documentation, training materials, white papers and web resources.

• Supported company goals through technical sales, technical support, the development and conducting of training and sales demonstrations, and regularly interfacing with dealers, distributors, prospects, independent.
• Responded to and diagnosed technical support issues through communication with customers, problem recognition, research, isolation, and implementing resolution steps.
• Provided expert advice and training on audio system design, DSP programming (open and fixed architecture), signal flow, and control.
• Followed established company policy to examine customer problems and implement appropriate corrective actions to initiate resolution, repair or return.
• Acted as a point of contact for end-users, dealers, distributors and repair technicians requiring technical information, documentation, or repair parts.
• Assisted in the creation of content for training materials (print, digital, and video).

• Supported sales efforts by guiding and administering all inside sales operations.
• Managed the inside sales team to ensure the best level of service was provided internally and externally.
• Developed efficient processes to improve internal operations and the interfacing with customers, sales managers, independent sales representatives, and logistics, accounting and manufacturing departments.
• Ensured key customers were serviced exceeding well.
• Coached and mentor personnel to assist in the development of customer service and departmental operations.
• Consistently improved interdepartmental interaction & relationships.

Greater Seattle Area

• Supported company sales efforts by handling inside sales operations and acting as a central point of contact for customers, end-users, sales managers, independent sales representatives, and logistics, accounting and.
• Responsible for processing incoming purchase orders and ensuring orders have correct prices, discounts and product numbers.
• Provided order status and delivery details to customers, sales managers and independent sales representatives.
• Communicated with manufacturing and logistics departments to ensure timely delivery dates.
• Communicated with accounting departments to ensure shipment authorizations.
• Communicated with the technical department to resolve any product or technical queries.

Bachelor Of Arts

Aviation Technology & Flight Training, Pvt