Mark Unger Email & Phone Number

Cincinnati Metropolitan Area

IT PM assigned to Luxottica account. Managing IMAC for the retail sales environment that includes Optician doctor's locations.

Mason, Ohio, United States

Short term 6 month project contract engagement with Pomeroy. I was contracted to lead a project to remediate a malware event within the environment of the client Cintas. I provided valuable client & project management expertise to meet the client’s needs & timelinesPrimary responsibility was lead project manager.- Managed a team of 6 employees: 3 project.

Mason Ohio

North America Central Operations Tower Service Manager assigned major accounts: McGraw Hill, Daimler Trucks North America, & Massachusetts Financial Services.

Cincinnati, Ohio Area

SAM with EMC assigned two major account in 2015 Detroit MI: Ally Financial & Comerica Bank- Build customer relationships with Client Management & Technical Support staff.- Increased Systems Availability through proactive management of installation and upgrade activity.- Accelerated technology adoption, reducing time-to-benefit and increasing new.

I was employed by Unisys 16 years. Starting as a field technician early on. I was then promoted to several various positions from regional operations business analyst to project manager and customer service manager. I was the Cincinnati customer service manager from 2000 through 2006. From January 2007 through June 2010 I was the regional Customer service.

• Area of responsibility: Cleveland, Columbus, Cincinnati- Dayton, Louisville, & Lexington.
• Managed 15 - 26 high level field service technicians in a non-traditional (home based) environment.
• Manage client service needs. Many in a 24x7 mission critical environment.
• Implemented employee schedule changes for 2008 that reduced overtime expenses $52,000 over 2007 overtime expenditures. Jan – April 2009 OT below budget by 8% ( $358k annual budget).
• Actively managed customer base of 16 accounts with monthly revenue of $5k -75K. Those 28 accounts had annual revenue of $3.2M Achieved revenue forecast objective in Q1 2009 (2.8% of actual) Also responsible for.

• Managed 15-30 field service technicians of all skill levels. From basic desktop technician to highly skilled network engineers. Managed all aspects from schedules, expense & time approvals, & performance management.
• Dec. 2006 successfully transitioned 75% of Cincinnati employees to home based employees and downsize office space. Reducing facilities cost from $10k/ month to $1k/month. 2007 cost saving of $108k.
• Manage all client needs for client base in Cincinnati & Dayton area. Contracts, service issues, billings, and project manage client equipment tech turns.

• Provided billable service to client Nationwide Insurance at $150/hr. Total estimated billing of $900k for my services provided over the total length of the engagement.
• Duties resolving issues for Nationwide management, scheduling 3rd party wiring contractors, scheduling Unisys resources over 16 states, escalation management of service issues, and training Unisys field personnel.
• Project was 3 years long. Converting Agency offices from a “dial-up” connection to a networked PC environment with “high speed” connection to home office data center in Columbus.

• Based in Detroit MI. Performed quarterly, monthly, weekly & on request business reports to Ops GM, Ops Support Manager & Customer Service Managers for the Great Lakes Operations region (MI/OH/IN)

• Based in Columbus OH at the Nationwide Insurance account. Desk side support technician supporting 3 building complex with approx 12K Nationwide employees. Performing both hardware and software support.