Mark Unger Email & Phone Number

Cincinnati Metropolitan Area

IT PM assigned to Luxottica account. Managing IMAC for the retail sales environment that includes Optician doctor's locations.

Mason, Ohio, United States

Short term 6 month project contract engagement with Pomeroy. I was contracted to lead a project to remediate a malware event within the environment of the client Cintas. I provided valuable client & project management expertise to meet the client’s needs & timelinesPrimary responsibility was lead project manager.- Managed a team of 6 employees: 3 project coordinators & 3 IT service technicians.- Provided client customized daily reports that showed progress on project goals of remediation & upgrade to Win10. - Established an end user help desk to schedule activity & resolve technical issues.

Mason Ohio

North America Central Operations Tower Service Manager assigned major accounts: McGraw Hill, Daimler Trucks North America, & Massachusetts Financial Services.

Cincinnati, Ohio Area

SAM with EMC assigned two major account in 2015 Detroit MI: Ally Financial & Comerica Bank- Build customer relationships with Client Management & Technical Support staff.- Increased Systems Availability through proactive management of installation and upgrade activity.- Accelerated technology adoption, reducing time-to-benefit and increasing new opportunities.- Lead support manager on all mission critical escalations.- 2011 through 2015 Assigned major strategic account Cummins Engines HQ Columbus IN. Cummins account I Owned : * 10M / month / 120M annual rev. * 12 International data centers . 2 Data Centers in US * Storage managed services onsite in Columbus IN. * Available for escalation by client (VP Cummins IT) 24/7/365

I was employed by Unisys 16 years. Starting as a field technician early on. I was then promoted to several various positions from regional operations business analyst to project manager and customer service manager. I was the Cincinnati customer service manager from 2000 through 2006. From January 2007 through June 2010 I was the regional Customer service manager for Ohio and Kentucky. Over this time frame I lived in Detroit, Columbus, & Cincinnati.

• Area of responsibility: Cleveland, Columbus, Cincinnati- Dayton, Louisville, & Lexington. • Managed 15 - 26 high level field service technicians in a non-traditional (home based) environment.• Manage client service needs. Many in a 24x7 mission critical environment.• Implemented employee schedule changes for 2008 that reduced overtime expenses $52,000 over 2007 overtime expenditures. Jan – April 2009 OT below budget by 8% ( $358k annual budget). • Actively managed customer base of 16 accounts with monthly revenue of $5k -75K. Those 28 accounts had annual revenue of $3.2M Achieved revenue forecast objective in Q1 2009 (2.8% of actual) Also responsible for national accounts and smaller local accounts, responsible for $6M in annual revenue in my service area.

• Managed 15-30 field service technicians of all skill levels. From basic desktop technician to highly skilled network engineers. Managed all aspects from schedules, expense & time approvals, & performance management.• Dec. 2006 successfully transitioned 75% of Cincinnati employees to home based employees and downsize office space. Reducing facilities cost from $10k/ month to $1k/month. 2007 cost saving of $108k.• Manage all client needs for client base in Cincinnati & Dayton area. Contracts, service issues, billings, and project manage client equipment tech turns.

• Provided billable service to client Nationwide Insurance at $150/hr. Total estimated billing of $900k for my services provided over the total length of the engagement.• Duties resolving issues for Nationwide management, scheduling 3rd party wiring contractors, scheduling Unisys resources over 16 states, escalation management of service issues, and training Unisys field personnel.• Project was 3 years long. Converting Agency offices from a “dial-up” connection to a networked PC environment with “high speed” connection to home office data center in Columbus.

• Based in Detroit MI. Performed quarterly, monthly, weekly & on request business reports to Ops GM, Ops Support Manager & Customer Service Managers for the Great Lakes Operations region (MI/OH/IN)

• Based in Columbus OH at the Nationwide Insurance account. Desk side support technician supporting 3 building complex with approx 12K Nationwide employees. Performing both hardware and software support.