Mark Unger Email and Phone Number
Mark Unger work email
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Mark Unger personal email
• 30 years experience in IT • Strong Leader with 12 years experience managing an IT group of field personnel both in a local and regional environment.• Excellent customer service interaction skill set. Experience with government and private sector clients. Responsible for client service escalations in a 24x7 mission critical environment, service contracts, and sales opportunities. • Recognized for learning new concepts quickly, working well under pressure, and communicating ideas effectively. • Executes with urgency: project management, client management, and employee management.Specialties: Client service escalations, traditional & virtual employee management, & project management.
Pomeroy
View- Website:
- pomeroy.com
- Employees:
- 2471
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Information Technology Project ManagerPomeroy Jan 2022 - PresentCincinnati Metropolitan AreaIT PM assigned to Luxottica account. Managing IMAC for the retail sales environment that includes Optician doctor's locations.
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Senior Project ManagerPomeroy Oct 2020 - Mar 2021Mason, Ohio, United StatesShort term 6 month project contract engagement with Pomeroy. I was contracted to lead a project to remediate a malware event within the environment of the client Cintas. I provided valuable client & project management expertise to meet the client’s needs & timelinesPrimary responsibility was lead project manager.- Managed a team of 6 employees: 3 project coordinators & 3 IT service technicians.- Provided client customized daily reports that showed progress on project goals of remediation & upgrade to Win10. - Established an end user help desk to schedule activity & resolve technical issues.
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Tower Service Manager / North America Field Engineering Operations Manager At NscglobalNscglobal Feb 2016 - Aug 2020Mason OhioNorth America Central Operations Tower Service Manager assigned major accounts: McGraw Hill, Daimler Trucks North America, & Massachusetts Financial Services. -
Strategic Account ManagerEmc Jan 2011 - Feb 2016Cincinnati, Ohio AreaSAM with EMC assigned two major account in 2015 Detroit MI: Ally Financial & Comerica Bank- Build customer relationships with Client Management & Technical Support staff.- Increased Systems Availability through proactive management of installation and upgrade activity.- Accelerated technology adoption, reducing time-to-benefit and increasing new opportunities.- Lead support manager on all mission critical escalations.- 2011 through 2015 Assigned major strategic account Cummins Engines HQ Columbus IN. Cummins account I Owned : * 10M / month / 120M annual rev. * 12 International data centers . 2 Data Centers in US * Storage managed services onsite in Columbus IN. * Available for escalation by client (VP Cummins IT) 24/7/365 -
Work History At UnisysUnisys Nov 1993 - Jul 2010I was employed by Unisys 16 years. Starting as a field technician early on. I was then promoted to several various positions from regional operations business analyst to project manager and customer service manager. I was the Cincinnati customer service manager from 2000 through 2006. From January 2007 through June 2010 I was the regional Customer service manager for Ohio and Kentucky. Over this time frame I lived in Detroit, Columbus, & Cincinnati. -
Ohio-Kentucky Regional Customer Service ManagerUnisys Jan 2008 - Jun 2010• Area of responsibility: Cleveland, Columbus, Cincinnati- Dayton, Louisville, & Lexington. • Managed 15 - 26 high level field service technicians in a non-traditional (home based) environment.• Manage client service needs. Many in a 24x7 mission critical environment.• Implemented employee schedule changes for 2008 that reduced overtime expenses $52,000 over 2007 overtime expenditures. Jan – April 2009 OT below budget by 8% ( $358k annual budget). • Actively managed customer base of 16 accounts with monthly revenue of $5k -75K. Those 28 accounts had annual revenue of $3.2M Achieved revenue forecast objective in Q1 2009 (2.8% of actual) Also responsible for national accounts and smaller local accounts, responsible for $6M in annual revenue in my service area.
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Cincinnati-Dayton Customer Service ManagerUnisys Nov 1999 - Dec 2007• Managed 15-30 field service technicians of all skill levels. From basic desktop technician to highly skilled network engineers. Managed all aspects from schedules, expense & time approvals, & performance management.• Dec. 2006 successfully transitioned 75% of Cincinnati employees to home based employees and downsize office space. Reducing facilities cost from $10k/ month to $1k/month. 2007 cost saving of $108k.• Manage all client needs for client base in Cincinnati & Dayton area. Contracts, service issues, billings, and project manage client equipment tech turns.
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Project ManagerUnisys Jan 1997 - Oct 1999• Provided billable service to client Nationwide Insurance at $150/hr. Total estimated billing of $900k for my services provided over the total length of the engagement.• Duties resolving issues for Nationwide management, scheduling 3rd party wiring contractors, scheduling Unisys resources over 16 states, escalation management of service issues, and training Unisys field personnel.• Project was 3 years long. Converting Agency offices from a “dial-up” connection to a networked PC environment with “high speed” connection to home office data center in Columbus.
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Great Lakes Operations Business AnalystUnisys Jan 1996 - Dec 1996• Based in Detroit MI. Performed quarterly, monthly, weekly & on request business reports to Ops GM, Ops Support Manager & Customer Service Managers for the Great Lakes Operations region (MI/OH/IN)
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Customer Service Representative (Field Engineer)Unisys Nov 1993 - Dec 1995• Based in Columbus OH at the Nationwide Insurance account. Desk side support technician supporting 3 building complex with approx 12K Nationwide employees. Performing both hardware and software support.
Mark Unger Education Details
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Computer Information Systems
Frequently Asked Questions about Mark Unger
What company does Mark Unger work for?
Mark Unger works for Pomeroy
What is Mark Unger's role at the current company?
Mark Unger's current role is Accomplished leader with over 30 years of extensive expertise in IT management.
What is Mark Unger's email address?
Mark Unger's email address is ma****@****ail.com
What schools did Mark Unger attend?
Mark Unger attended University Of Dayton.
Who are Mark Unger's colleagues?
Mark Unger's colleagues are Roni Alam, Sheri Goss, Renato Santos, Will Zukerman, Harold Lippincott, Sharon N., Gemel Phillips.
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