Mark Updegraff Email and Phone Number

Though only in the banking sector since 2007, Mutual of Omaha Bank holds approximately $8BB in assets. We have the resources and technology of a big bank, but the care and attention to detail of a community bank, this is our competitive advantage in a world that seems to have a bank on every block. • Identifying opportunities to expand banking footprint into new industries• Outbound calling to business owners in order to generate new deposit accounts • Managing client assets including savings, checking and money market accounts, and CDs• Greeting and interfacing with customers to facilitate daily banking transactions• Balancing and reconciling daily cash transactions to ensure accuracy

The McGrath Family of Dealerships is one the largest and most successful dealership in the state of Iowa. My role as Sales Manager was to oversee the Chrysler, Jeep, Dodge, Ram, and Fiat franchise, and I was responsible for growing that department in both sales volume and gross profit. • Lead teams of 9-18 individuals with an average annual departmental gross profit of $1.8MM• Oversaw and assisted in ordering of new car inventory ($14MM) • Negotiated vehicle price, trade-in value, finance terms, payments etc. with customers• Conducted interviews and made hiring and firing decisions for dealership personnel• Strengthened relationships with lenders in order to secure financing for customers• Helped implement training programs to help new and existing employees be successful

As a Finance Manager, my responsibilities were to communicate with auto lenders to help secure financing programs, simplify the legal paperwork to customers, and sell finance and insurance protection to ensure the best possible ownership experience. I led the company in gross profit my first full month in the department, and was promoted to Sales Director after only 4 months. • Analyzed credit bureaus and conducted credit interviews to secure auto loans• Built and maintained relationships with nearly 40 different auto lenders • Performed sales presentations to maximize gross profit on Finance and Insurance products• Trained sales staff in order to maximize all-around gross profit • Answered customer questions and concerns regarding legal paperwork and warranty claims

There is a stigma attached to car salesmen, which is exactly why I was so excited to become one. As a Sales Consultant for one of the largest and most successful dealerships in Iowa, I had the opportunity to shatter that stigma one customer at a time. I quickly became a leader on the sales floor and was promoted to Finance Manager after only 10 months.• Built rapport and trust quickly to make the customer feel comfortable • Performed product presentations and walk-arounds to demonstrate features and benefits • Overcame objections and moving the sale forward to secure a deal• Executed excellent follow up and making an average of 30+ outbound calls a day• Prospected and cold-called new leads to keep sales funnel full

Since 1997 American Marketing & Publishing has specialized in providing customized print and digital marketing solutions to small/medium sized business. AMP generates approx. 5MM in sales annually and nearly all sales are done face-to-face by Account Managers. As an Account Manager, my role was to visit 40+ business owners daily to strategize and sell these products.• Maintained the extreme resilience and self motivation required in door-to-door sales• Creatively prospected for new business opportunities within my territory• Elicited referrals from customers to get in front of hard-to-reach decision makers• Researched and became a part of each territory, to better connect with prospects

Financial Decisions Group started their internship program in 2012, I was among the first to be a part of it. Working with this great company was my first real taste of sales and taught me a lot about myself, my skills, and where I needed to improve. As part of the program, I became licensed in Life and Health insurance in the State of Iowa.My responsibilities included:• Developing forecasts to provide clients with clarity regarding their financial options • Performing company sales presentation and evaluated clients' financial situations• Scheduling appointments by making outbound calls and overcoming objections• Collaborating with internal sales associates to capitalize on products I wasn't licensed to sell• Addressing client questions and concerns regarding their financial options