Mark Uriarte, Mba, Aae, Iap Email & Phone Number

Denver, Colorado, United States

As part of Jacobs Global People & Places Solutions team, lead strategic Operational Readiness Activation and Transition (ORAT) decisions, processes, objectives, and program delivery. Responsibilities include designing and delivering passenger processes, conducting ORAT trials, assessing airports’ Terminal Operations risk, managing costs and budgets, and controlling productivity. Engage with multiple stakeholders, including airlines and airports, to ensure project success. Additionally, lead the design of efficient passenger flows, service delivery standards, and the administration of integrated work streams within the trials program, ensuring seamless migration. Utilize extensive ORAT knowledge and processes to deliver successful operational facilities on opening day.

Greater Denver Area

Lead a team of Managers and Administrators, who manage the commercial relationships and properties of our airline and non-airline stakeholders at Denver International Airport. Our team prepares analysis, and develops options in regards to commercial and strategic opportunities for our Senior and Executive Leadership.

Greater Denver Area

Member of a team of Airline Affairs Managers, who manage the development, acquisition, leasing and relationships of Denver International Airport's property and facilities, for airlines, concessions, local city and government partners.- 2016 Led team of Project Managers to assess over 7 million sq. ft. of Denver International Airport’s Terminal Complex, surveying employees and leaders on business requirements. Developed a “Space Plan” to define the highest and best use of space, focusing on increasing the airports concession potential.- 2017 Led team of Project Managers to develop a strategy for allocating ticket counter space to new International Airlines at Denver International Airport. Partnered with our Finance and Business Technologies teams to create a new common use product, which would be attractive to our airline partners, and maximize our revenues.- 2017 Coordinating from an Airport Properties perspective, all airline and non-airline relocations necessary for The Great Hall Project, and Concourse A-West Expansion. Responsible for delivering to Project Teams a “clean space” prior to the implementation of construction.- 2017 Airline Affairs Manager for various airlines at DEN, responsible for the relationship management between the City of Denver, and each airline.

Greater Denver Area

Responsible for the Human Resource functions of all Simplicity USA stations in the U.S. Additionally, responsible for all recruitment functions and Talent Development for both Menzies Aviation and Simplicity USA in the U.S.- Oversee 16 cities in the US and our local People Managers. Provide guidance and direction concerning Employee Relations, Recruitment, Payroll, Worker’s Compensation, Lost Time Management and Employee Development.- Responsible for nationwide recruitment and staffing for 30 Menzies and Simplicity cities.- Responsible for developing Policies, Training and Development for both Managers and Employees.

Denver, Colorado

Oversee people department for Simplicity USA in Denver, Colorado. Lead a team responsible for recruitment, payroll, talent development and employee relations.- Led Project team in June of 2015 to support our recruiting team in Seattle, Washington. Successfully recruited over 140 employees in a 3 week period to support our Menzies branded operation. Partnered with various organizations to create new employee pipelines and created local incentives to generate new candidate pools.- In October of 2014, hired and led recruiting team to staff over 500 employees for the Simplicity USA operation in Denver, Colorado. Successfully hired over 500 positions within a 3 month period.- Designed and delivered training to operational managers, covering Coaching Skills, Investigation Skills and Employee Engagement as part of an overall Talent Development initiative.- Provided guidance to Department Heads on issues related to Employee Relations and Employee Engagement.

Denver, Co

Oversaw all Customer and Cargo operations and lead all departments for American Airlines in Denver, Colorado. Represented American with both the City of Denver and in the community. - Led an initiative to improve our airport check-in process in Denver. Installing new “Airport of the Future” self check-in and self bag-tag devices. This led to an improved customer experience, reduced check-in times and a lower cost of check-in. - Oversaw project team in Denver during American’s restructuring efforts to outsource specific departments. Worked with purchasing department to define scope of work, rate vendor RFP’s, choose vendor and then prepare chosen vendor to take on each area. - Created an initiative to focus our customer facing employees on improving the customer experience. Resulted in Denver improving Customer Satisfaction Scores each year and winning internal awards for improving the customer experience. - Coordinated our efforts in Denver to create and launch the first co-branded American Airlines and British Airways Lounge concept. This concept allowed both carriers to share costs while still providing a premium product for our most valuable customers. This lounge concept went on to be duplicated in several other co-located cities. - Directed an organization of more than 150 employees including managers, frontline customer service representatives, operations personnel, support/admin personnel, mechanics and vendors. - Served as Chair of the Airlines 4 America committee, representing all airlines with the City of Denver.

Los Angeles, Ca

Directed the air freight organization for American’s hub in Los Angeles. A profit center for the company which generated more than seventy million dollars in revenue annually. - Designed an initiative to re-align our Priority Parcel office. LAX can be a constrained facility, by re-aligning the location and the way it was staffed, we could provide a more efficient drop off for our customers and a reduced operating cost for the company. - Worked directly with leadership from the United States Postal Service to understand their needs for delivering the U.S. mail on time. Provided a better process and service level, resulting in American gaining more business and higher revenues. - Led a project coordinated with the Transport Workers Union to improve safety and reduce lost time in the facility. Resulted in Y-O-Y reductions in employee injuries and lost time expenses. - Directed an organization of more than 200 employees including managers, support/admin personnel, warehouse representatives and customer service representatives. - Worked directly with our Cargo Sales team to ensure the expectations of our customers were met by our Cargo Services team daily.

San Jose, Ca

Coordinated the overall daily operations for American Airlines at San Jose International Airport. - Responsible for the overall performance of frontline Managers, Fleet Service Clerks, Customer Service Agents, Automotive/Facility Mechanics, and Administrative Staff. - Led the planning and implementation of the station budget. - Monitored factors such as Lost Time, Safety Performance and Training Performance. - Engaged frontline employees to find opportunities for both cost cutting and performance enhancing ideas.

San Francisco Bay Area

Passenger and Ramp Customer Service Manager. responsible for a given shift within the operation. - Managed a group of customer service and ramp service employees in the areas of attendance and performance. - Custodial duties include catering, curbside, managing and authorizing overtime, scheduling and manning, managing the lead agents, and assisting with budget planning. - Responsible for the handling of other airline contracts including Cathay Pacific and Canadian Airlines.

Dtw/Ord/Atl

Oversaw entire operation in various cities, managing a group of supervisors, customer service agents and vendors.

Denver, Co

Managed the day to day operations of various airlines' contracts in a given city.

Master Of Business Administration - Mba, Strategic Management

Bachelor Of Science (B.S.), Management

Activities and Societies: Summa Cum Laude

Education record