Markus Bley Email & Phone Number

Hösbach, Bayern, Deutschland

ITIL Service Management Expert v3 ITIL Service Management Expert v4ITIL Service Management PractitionerSCRUM Product OwnerSCRUM MasterPRINCE2 Projekt Management Practitioner

Frankfurt Am Main Und Umgebung, Deutschland

Strategic company take over from Etrali trough IPCtechnical consultancytechnical examination of offersproduct presentation /demonstrationpresenting technical concepts to both technical and non-technical audienceworking on RFI /RFCelaboration of customer specific requirementsescalation managementcreation of solution descriptions and high level design documentsdesign of complete full IP Voice Trading Solutions incl. Voice RecordingNetwork Design tasks:o Interconnection customer infrastructure to IPC Cloud Unigy 360o Private Wires (Broker Lines)o Layer 2 / Layer 3 - LAN/WAN Design for site-networking

Frankfurt, Deutschland

This position is a combination of Sales (direct and channel partner) Service Management and PreSales Sales tasks• Support of Etrali Distributors and Customers• Customer Care of business relationship and sales responsibilities• Proposal quoting and calculation (incl. maintenance)• Creation of maintenance models according to required SLAs Service Account Management tasks• Contact for escalations and service requests• Ensuring of agreed SLAs• Responsible for Life Cycle ManagementPreSales tasks• Execution of Proof of Concept• Consulting role at technical customer meetings, workshops and solution presentations (product demo) • New Product Introduction including release after agreement with R&D• Technical voice trading solution design, including voice recording• Review and approval of complex offers of technical implementation • Support at Sales Events (product launch, fairs…) • Creation of detailed solution descriptions • Technical responses to tenders (RFP / RFI) and creation of “List of Compliance” • Preparation and implementation of trainings / workshops for employees, partners and customers• Project Management tasks o Implementation of small-scale projectso Managing of inhouse-resources (techs, trainer, prof serv)o Material sourcing, internal and externalo Coordination of end user training activitieso Project review in terms of time, scope, cost and quality

Frankfurt, Deutschland

technical consultancysales support for tenderstechnical examination of offerspresenting technical concepts to both technical and non-technical audience and build relationships with Enterprise customersExperience answering Requests for Proposals (RFI) successfullyelaboration of customer specific requirementscreation of solution descriptionsImplementation of small- and middle-scale projectsdesign of different Voice Recording Solutions on various integrations (Avaya, Cisco, Alcatel, Siemens, Nortel, Mitel.....)

Frankfurt

product and technical introduction prime for CS1K portfolio for EMEA customer and escalation management leading a virtual team of support engineers with responsibility for technical support during field trial activities in EMEA for the Nortel CS1K product family3rd level software and system support SE support for VoIP solutions

Frankfurt Am Main Und Umgebung, Deutschland

product prime for CS1K portfolio in EMEAleading a virtual team of support engineers with responsibility for technical support during field trial activities in EMEA for the Nortel CS1K product familyinteraction with technologycustomer and escalation managementestablishing and managing support processes (team member of lean 6 sigma project's)providing case arrival forecast to executive management for budget planningProviding 3rd line customer software and system support

Frankfurt Am Main Und Umgebung, Deutschland

managing a team of people in different locations who provide software support for the Meridian 1 PBX/CS1k/VoIP product line for Europe/Mid East/CIS. interfacing with Nortel’s customers, providing progress updates, attending meetings with customers. mentoring/guiding staff, sharing knowledge and experience of the product. managing the workload to ensure committed level of service is achieved. provided software support for EMEA customers.

München / Frankfurt, Deutschland

this position entailed providing software field support to EMEA customers as well as problem investigating in the field, both remotely and on-site, writing diagnostic patches and providing final patch solutions for the customer. EMEA prime for new software introduction.

Frankfurt, Deutschland

worked on enterprise voice accounts in EMEAprovided engineering expertise at in-house and on-site trials and customer demosresponsible for software verification for various releasesprovided 2nd level system support for partners and field engineersworked on different protocol issues (EURO ISDN / QSIG / DPNSS / 1TR6)