Markus Dolenga

Markus Dolenga Email and Phone Number

Head Global Retail Operations ING Hubs @ ING Hubs Philippines
Munich, BY, DE
Markus Dolenga's Location
Munich, Bavaria, Germany, Germany
Markus Dolenga's Contact Details

Markus Dolenga personal email

n/a
About Markus Dolenga

Senior Operations and Technology Leader with more than 25 years international experience in Financial Services.Visionary, strategic and execution focused leader, able to motivate diverse regional and global teams, achieving excellent results.Vast experience across banking/ insurance operations and technology covering major business lines and products.Major Achievements:Executing multiple strategic business transformations on a regional basis, delivering financial and qualitative benefits, either through business process optimisation, centralisation and/ or outsourcing/ off-shoring (captive and vendor BPO's).Lead, planned and executed a variety of regional/ global IT strategies, ranging from centralised/ off-shored operations, core banking/ front office migrations and digital platforms. Lead and managed business continuity, operational risk and premises in the region, managing through major crisis scenario's like 911, SARS and Fukushima.

Markus Dolenga's Current Company Details
ING Hubs Philippines

Ing Hubs Philippines

View
Head Global Retail Operations ING Hubs
Munich, BY, DE
Website:
ing.be
Employees:
4669
Markus Dolenga Work Experience Details
  • Ing Hubs Philippines
    Head Global Retail Operations Ing Hubs
    Ing Hubs Philippines
    Munich, By, De
    View
  • Ing Hubs Philippines
    Head Global Retail Operations Ing Hubs
    Ing Hubs Philippines Nov 2023 - Present
    Taguig City, Metro Manila, Ph
    View
  • Ing Deutschland
    Head Of Retail Transformation
    Ing Deutschland Aug 2021 - Nov 2023
    Frankfurt Am Main, De
    Responsible for Global Change Portfolio ING Retail Banking
    View
  • Ttb Bank
    Chief Technology And Operating Officer
    Ttb Bank May 2021 - Jul 2021
    Bangkok, Th
    View
  • Tmb Bank Pcl
    Chief Technology & Operating Officer
    Tmb Bank Pcl May 2019 - Apr 2021
    Bangkok, Th
    View
  • Jlt Asia
    Chief Operating Officer
    Jlt Asia Mar 2016 - Apr 2019
    Hongkong Island, Hong Kong, Hk
    View
  • Marsh
    Coo Asia Pacific
    Marsh Aug 2013 - Nov 2015
    New York, New York, Us
    Leading the Operations and Technology Function Asia Pacific, covering a total of 16 markets. Overall regional responsibility for insurance operations, IT, business continuity and premises.Major achievements:Lead and executed the region wide business transformation creating insurance operations, including placement & sales support, policy administration, claims, ops control, data management and invoicing. In addition defined the overall sourcing strategy for the region and established a new regional contact centre and operations hub in the Philippines. Driving the overall IT strategy for the region, including the development of digital offerings in Employee Health Benefits, SME and Affinity.Various global assignments and business owner of the global document managements and client collaboration program and strategy.
    View
  • Ing Bank Asia
    Coo, Asia
    Ing Bank Asia Jul 2009 - Aug 2013
    Amsterdam Zuidoost, Nl
    Leading the Operations and IT Function for the Commercial Banking Network Asia in 13 Markets. Overall regional responsibility included all banking operations, settlements, payments, operations control, IT, business continuity and premises.Major achievements:Centralised regional banking operations in Singapore and established Philippines service/ operations centre, as well as IT development hub in India. Leading and overseeing various major programs, including the new target operating model of the bank across all business lines. Overall responsible for the IT strategy in Asia, including Financial Markets, Lending, Trade Finance and all Operations units.Lead the Ops and IT work stream for various divestments in the region across the tenor.
    View
  • Ing Bank Asia
    Cio Asia
    Ing Bank Asia Jul 2004 - Jun 2009
    Amsterdam Zuidoost, Nl
    Responsible for the IT function and overall IT Strategy for the Bank in Asia, including Application Delivery, Development. Services and IT Infrastructure across all business lines. In addition responsible for shared services operations (Infrastructure) for other ING entities in Asia, i.e. ING Private Banking, ING Investment Management and ING Insurance. Major achievements:Planned and executed the regional core banking migration and centralisation of services. Furthermore, responsible for the roll out and implementation of standardised and centralised Financial Markets Platform (SUMMIT, MUREX, BB Trading, etc.). Implementation the first standardised messaging framework and SOA of the region.Leading the centralisation of the IT function into Singapore, including all services, operations and development. Furthermore, centralised all data centres into two regional data centres in Asia, in addition to establishing the first off-shore development and operations functions in India.
    View
  • Ing Bank Asia
    Cio Applications, Asia
    Ing Bank Asia Jul 2002 - Jun 2004
    Amsterdam, North Holland, Nl
    Responsible for regional Application Delivery, Development and Services across all business lines/ Support Functions, including Financial Markets, Equity Markets, Corporate Finance, Lending, Trade Finance, Operations and Finance.
    View
  • Ing Barings Securities
    Head Of Fm & Cfs It, Asia
    Ing Barings Securities Mar 1998 - Jun 2002
    View
  • Hypovereinsbank - Unicredit Bank Ag
    Project Manager & Head Of It
    Hypovereinsbank - Unicredit Bank Ag Apr 1995 - Mar 1998
    Munich, De
    View
  • Hypo Bank
    It Consultant
    Hypo Bank 1992 - Mar 1995
  • Pcm Computer Ag
    System Engineer/ Apprenticeship
    Pcm Computer Ag Jul 1990 - Mar 1992

Markus Dolenga Skills

Banking Outsourcing Risk Management Management Change Management Business Analysis It Strategy Strategy Governance Project Portfolio Management Business Process Improvement Financial Services Management Consulting Team Management Vendor Management Financial Risk Business Process Portfolio Management It Management Business Transformation Itil Stakeholder Management Offshoring Pmo Project Management Process Management Leadership It Service Management Business Intelligence Program Management Project Delivery Commercial Banking Payments

Markus Dolenga Education Details

  • It And Commerce Business School Ihk Munich
    It And Commerce Business School Ihk Munich
  • Maria Theresia Gymnasium Munich
    Maria Theresia Gymnasium Munich
    Abitur

Frequently Asked Questions about Markus Dolenga

What company does Markus Dolenga work for?

Markus Dolenga works for Ing Hubs Philippines

What is Markus Dolenga's role at the current company?

Markus Dolenga's current role is Head Global Retail Operations ING Hubs.

What is Markus Dolenga's email address?

Markus Dolenga's email address is ma****@****sia.com

What schools did Markus Dolenga attend?

Markus Dolenga attended It And Commerce Business School Ihk Munich, Maria Theresia Gymnasium Munich.

What skills is Markus Dolenga known for?

Markus Dolenga has skills like Banking, Outsourcing, Risk Management, Management, Change Management, Business Analysis, It Strategy, Strategy, Governance, Project Portfolio Management, Business Process Improvement, Financial Services.

Who are Markus Dolenga's colleagues?

Markus Dolenga's colleagues are Robert Hanno, Annick De Jode, Melissa Dubus, Franco Scottini, Erwin Thijs, Mohammed El Dammagh, Steve De Mangelaere.

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