Geschäftsführer
CurrentWe collaborate with CX-centric companies and empower those who want to become one. We stand for a fresh outside perspective, efficient processes with clear milestones and actionable measures based on data from humans and markets. We are not a full-service agency, but specialize in CX Consulting in the areas of research, analysis, strategy and qualitative validation:1. CX ResearchExplorative Customer InterviewsMarket & CompetitionBest practices & Trends2. CX AnalysisAnalysis of existing insightsReview of relevant CX metricsEmpathy & Stakeholder Mapping3. CX StrategyEnd-to-end Customer Journey MappingAlignment of Value Map and Customer ProfileCustomer Journey Roadmapping4. CX ValidationBusiness ExperimentsDesign SprintsDigital PrototypingQualitative Customer Testing