Markus Erb Email & Phone Number

Nackenheim, Rp, De

Germany

• Defined and deployed delivery standards and operating models to streamline processes and enhance efficiency.• Built an integrated, standardized, and scalable delivery capability to meet client needs effectively.• Orchestrated operations to drive improvement through digital dashboard technology and AI implementation.

Eschborn, Germany

• Accountable for all Germany-based account delivery in Energy, Healthcare, Public Sector, Manufacturing Industries, and SAP clients.• Managed services across analytics, application, ITO/CLOUD, security, workplace services.• Handled an annual P&L spend of >500m$.• Ensured compliance with SLA, Plan of Record, and Service Quality.

Frankfurt, Eschborn

• Managed infrastructure delivery and change services for Deutsche Bank Investment Banking, overseeing servers, data centers, storage, and databases.• Led a global team of 2500 staff in onshore and offshore delivery operations, deploying and transforming to private cloud environments.• Oversaw a transformation program, ensuring seamless operations and efficiency improvements.

Managed infrastructure delivery and change services for Deutsche Bank Investment Banking, overseeing servers, data centers, storage, and databases.• Led a global team of 2500 staff in onshore and offshore delivery operations, deploying and transforming to private cloud environments.• Oversaw a transformation program, ensuring seamless operations and efficiency improvements.

Designated Account Delivery Leader in Mega Sales pursuit.

• Managed operational service delivery and engaged in the E.ON Mega Pursuit at Hewlett Packard Enterprise.• Successfully closed a 1.4b$ 5-year service contract and oversaw service transition with staff transition.• Led a significant account delivery team of 1200 staff and ensured ongoing delivery responsibility against SLA.

Managed operational service delivery and engaged in the E.ON Mega Pursuit at Hewlett Packard Enterprise.• Successfully closed a 1.4b$ 5-year service contract and oversaw service transition with staff transition.• Led a significant account delivery team of 1200 staff and ensured ongoing delivery responsibility against SLA.

• Accountable for delivering IT hosting and storage services for multiple EMEA clients.• Managed a workforce of 5000 people across multiple EMEA locations, optimizing delivery and workforce through transitioning to low-cost delivery centers.• Drove automation and delivery process improvements, overseeing service quality and cost optimization targets for multiple EMEA clients.

• Led service delivery for MAN and Henkel in large outsourcing opportunities• Managed significant client accounts and contributed to final service provider selection• Focused on service delivery excellence to ensure client satisfaction

• Led service delivery for key accounts including Rolls-Royce, ABN Amro, and General Motors, ensuring top-notch IT solutions.• Managed a large desktop deployment project for General Motors Europe, overseeing successful implementation and user satisfaction.• Oversaw testing for Year 2000 compliance at General Motors International Operation, ensuring smooth operations during the transition.

Started as System Engineer Associate at the EDS Opel Account for Material Management.