Service Manager - Local Area Network
CurrentResponsible Service Manager for Local Area Networks globally in Outokumpu.I am managing external vendors operating the network infrastructures in all Outokumpu locations worldwide and have a colleague covering our locations in the Nordics Region. I am in charge from service management but also support most of the centralized management tools which soon about to be handed over to another stratigic partner. All those tools have got developed within 2020 from redundancy and resiliency perspective.Below listed my other individual accountabilities:The technical solution in terms of fit for purpose and drive of process efficiency.Continual Improvements within the Network services.Participate in Change and Problem management, Incident management.Assuring network security rules and practices are adhered.End user Experience in terms of ease of use, intuitively, fit for purpose, simplicity, completeness etc. Driving first time right and quality.Development methodology and policies compliance.Configuration management and documentation responsibilities.Participation in projects.