Markus Harmon Email & Phone Number

Phoenix, Arizona, United States

Responsible for creation, management, and modification of training for new and existing customers. Also oversees development and management of FTR Suite training curriculum for new employees. Create new or update eLearning modules for FTR products.• Update and develop video training materials, presentations, and assessment tools• Provide ongoing internal training to staff• Learning Management System administration• Conduct on-site group trainings, traveling road shows, and web trainings• Give presentations and speak at trade shows and other industry related gatherings• Manage training travel logistics for timely completion of training SLA’s• Conduct data reviews and analysis of customer data

Phoenix, Arizona Area

-Complete new hire processes, including offer letters, background verification initiation and tracking and applicant tracking system status-Communicate directly with candidates and coordinate all related travel arrangements following corporate travel guidelines.-Designed and implemented recurring national reporting directly to C-level managers-Make candidate and requisition updates in the applicant tracking system appropriately and in a timely manner.-Coordinated Talent Acquisition team during move to Workday including --Testing and documentation of UI and reporting systems.--Formalization of new team processes and responses to challenges.--Ensured new functionality and processes maintain or exceed current levels of performance.

• Conduct course checks on instructors throughout term, serve as the contact for escalation of student correspondence on issues relating to course makeup & instructors• Managed General Education, Game Art/Software, IT, and MBA areas• Evaluate and develop performance plans for instructors• Pre-screening, interview, and hire new instructors• Evaluate course material, program flow, and course textbooks• Led and participated in course design, redesign, and development on a program and national level• Contribute to institution Program Director conference calls among campuses• Serve as a mentor or coach for new or continuing instructors in need of guidance• Schedule credentialed faculty for course load each term.• Taught in Success Strategies, Computer Science, E-Business, and Game Software areas• Performed instructional design, completed required training, continuing education, and faculty training courses as needed

Scottsdale

· Evaluated and assessed Learning Management Systems for applicability and future scalability.· Deployed work requirements, schedules, plans, conducts studies, and viewed as SME for online training development and deployment for content management system and end user training. This includes content development for both training modules and courses. · Worked directly with SMEs and multimedia designers to design and develop online new-hire training modules for system and functional training using Captivate, Camtasia, GIMP, and Audacity. · Managed multiple instructional development projects including design and testing of courses for staff training. · Identified outcomes, learning objectives and instructional relevance of written materials used for online new hire functional and system training.· Developed measures to identify performance strength using achievement tests and performance checklists. · Documented requirements and roll-out plan, prepares milestone schedule for delivery of functional learning content to business end users· Developed and maintains Learning Management System in Cornerstone OnDemand and internal knowledgebase site in SharePoint

• Responsible for all static content on the Web site. Edited HTML, ASPX, and JavaScript files with content management, editing, and programming responsibilities• Converted or led conversion for over 500 courses from Word and Interleaf to HTML and later to XML; managed conversion and publication of master’s program syllabi each quarter• Initiated and led Content Management Server project to implement SCORM compliant storage of reusable course objects and designed custom programming interface for conversion.• Managed Web production group for two years.• Led MS eBook and CD-ROM conversion projects with aggressive delivery dates; conducted company-wide training upon completion.

Master Of Science (Ms), Computer And Information Sciences And Support Services

Bachelor Of Arts (Ba), English Language And Literature, General

Activities and Societies: Gold Key National Honor Society, Undergraduate writing group