Markus Krell Email & Phone Number

Berlin, Germany

Managed operations of the language data analysis teams and processes that drive the artificial intelligence behind Amazon’s voice assistants. Ensured SLA, volume, and quality of data requirements were met for the successful launch of “Alexa” and “Echo Show” for the German, French, Italian, & Spanish marketsPartnered with machine learning teams to plan and.

Berlin, Germany

Managed the capacity, performance, and day-to-day activities of 97 employees in coordination with 4 other European locationsExpanded the Berlin site’s capabilities to support 6 international markets for the ‘Know Your Customer’ merchant verification process for Amazon Payments Europe to ensure financial regulatory compliance Proposed and implemented “white.

Regensburg, Bavaria, Germany

Responsible for the results of 157 employees across two locations, handling buyer, merchant, and regulatory compliance risk processes, claims, and seller contacts, supporting 8 markets in Europe and AsiaProposed, planned, and executed the launch of a new service center in Berlin and scaled the headcount to 97 employees over 2 yearsGrew the headcount in.

Slough, England, United Kingdom

Owned operational readiness for buyer risk, merchant risk, and claims processes for launch of Amazon's Italian and Spanish websites, mapping workflows, and working closely with analytical and engineering teams to optimize risk management triggers and with business stakeholders to address problem areasDefined requirements for country-level risk management.

Welwyn Garden City, England, United Kingdom

Liaison at Tesco’s head office between Scotland-based fraud operations, Bangalore-based fraud analytics, and third party vendors that provided fraud toolsDefined, mapped, and validated business processes and requirements for buyer & seller risk aspects of Tesco’s program to re-platform its websites and enable third-party salesProvided risk management.

Blanchardstown, Ireland

Managed buyer fraud prevention and customer service center processes and teams for 18 European markets Set performance objectives for the department to achieve loss reduction, improved net promoter score (customer satisfaction), and service level agreement adherenceProject managed the re-organization of risk operations into separate buyer & seller risk.

Slough, England, United Kingdom

Managed international fraud prevention processes and international staff of 60 including 7 managers in Slough, UK and Bangalore, India delivering end-to-end transaction risk management for Amazon’s North American and European websites Led planning and launch of risk management operations for Amazon Flexible Payment Service, a payment service for web.

Slough, England, United Kingdom

Managed international fraud prevention processes and staff of 13 including 3 managers in Slough, UK, Bangalore, India, and Seattle, USA conducting merchant risk investigations Presented with an Amazon “Launch Award” for planning and executing the launch of transaction risk management operations in Bangalore, India, which has since grown to thousands of.