Markus Lucas Email and Phone Number

Taking care of customers and maintaining store operations by completing all tasks assigned to my shift. Tasks could include, but were not limited to: detailing the roller grills, taking all the hot drink containers down and cleaning them inside and out, taking apart cappuccino machines and cleaning their parts, breaking down the store kitchen and preforming routine maintenance on the machines, flood mopping the floors, or detailing the check stand. Nightly procedures included facing and maintaining the cleanliness of the shelves and coolers. Cleaning up the spills left by customers, keeping the drink station stocked and clean. Stocking all supplies in the check stand including all cigarettes and cigars. Placing orders for the next day, and monitoring stock levels for the parts of the main order on the list each night. Taking care of the updates needed nightly on the lotto machine and making sure it was able to log back in. Making food throughout the night. Opening the kitchen and making breakfast. Ordering supplies for the kitchen. Cleaning out the donut case and putting the order up in the open-air cooler. Putting as much of the store order away and on the shelves as possible. Provided outstanding customer service. In fact, customer letters commending my customer service were instrumental in my being honored as Employee of the Year, 2014. Accept and process credit card payments. Accept and process cash transactions. Maintain a balance cash drawer. Meet daily/weekly/monthly performance requirements.Managed large quantities of paying customers with gas, food and general transactions.Excellently execute customer transactions at point-of-sale in a timely and efficient manner.

Training new employees and even seasoned employees on all processes and policies to allow them to accurately do their jobs. Adaptable to ongoing fluctuations in rush periods and down times. Checked in stock orders and ensured correct quantities were delivered. I possess a collaborative mindset that enjoys working within a team. Using a fryer and steamer to prepare food. Utilizing the YUM corporation's training program to help certify new employees in the policies and procedures. Handling transactions with odd orders or unusual preferences of customers when they went beyond the standard training of new employees. Maintaining speed and accuracy during rush periods to ensure customers got exactly what they ordered. Ending shifts of trainees by balancing out their cash drawers and reviewing their training for the day.