Customer Experience Partner
Current
Aug 2023 - Present
AeroLeads people directory · profile
Markus Mcclain Email & Phone Number
Building Exceptional Customer Experiences | Community Builder | Ex-Peloton
at
Get Joy & Co.
LinkedIn matched
✓ Verified Jul 2026
3 data sources
Profile completeness 86%
Current company
Role
Building Exceptional Customer Experiences | Community Builder | Ex-Peloton
Location
New York City Metropolitan Area, United States
Company size
Who is Markus Mcclain? Overview
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Quick answer
Markus Mcclain is listed as Building Exceptional Customer Experiences | Community Builder | Ex-Peloton at Get Joy & Co., a with 12 employees, based in New York City Metropolitan Area, United States. AeroLeads shows a matched LinkedIn profile for Markus Mcclain.
Markus Mcclain previously worked as Customer Experience Partner at Get Joy & Co. and Community Experience Specialist at Peloton Interactive. Markus Mcclain holds Bachelor Of Fine Arts - Bfa, Musical Theatre, Gpa 3.94 from Indiana University Bloomington.
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Get Joy & Co.
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Profile bio
About Markus Mcclain
👋🏽 Hi, I’m Markus McClain – a Customer Experience Partner with a passion for building brand loyalty and fostering meaningful customer relationships.🎓 Indiana University Bloomington graduate (Go Hoosiers!), originally from New Orleans, now thriving in New York City.🚀 Career Journey:At Peloton Interactive, I progressed from front desk to Studio Concierge and then to the Community Experience team. I played a key role in scaling VIP services and executing memorable gifting campaigns during Peloton’s rapid growth.🐾 Current Role:At Get Joy, I deliver exceptional service to pet parents, helping them care for their companions. My expertise in customer experience, relationship management, and social media helps build strong community connections.🎭 Beyond Work:In my free time, I enjoy New York’s vibrant arts scene, often attending performances at Lincoln Center.💪🏽 What Others Say:Known for adaptability and a detail-oriented approach, I excel in communication, problem-solving, and teamwork to drive positive customer experiences.💻 Skills: • Office & Workspace Tools: Microsoft Office (Excel, PowerPoint), Google Workspace (G Suite) • Languages: Fluent in German • Writing & Content: Copywriting, Content Management System (CMS) • Customer Relationship & Experience Management: Customer Relationship Management (CRM), Customer Retention, Customer Satisfaction, Customer Experience, Communication, Relationship Management, Zendesk, Salesforce • E-commerce & Platforms: Amazon Seller Central, Yotpo, Meta Business Suite, Shipstation, Shipwire, Zingfit • Social Media & Community Management: Facebook, Instagram, Twitter, Social Media Management (ListenFirst Media, Khoros Care), Community Engagement & Growth, Public Speaking • Technical & Analytical Skills: Data Analysis, AI Tools, Trend Identification & Analysis, KPI Setting & Tracking, Looker • Project & Team Management: Project Management, Monday, Problem-solving, Training and Onboarding, Upselling and Cross-selling, Team Management, Technical Skills, Industry Knowledge • SaaS & Subscription Expertise: Software as a Service (SaaS), DTC Subscription Services, Recharge, Shopify, Stripe🎯 Interests: Marketing & Operations, Content Production, Film, Visual & Performing Arts, Tech, Entertainment, Sports, Personal Finance
Current workplace
Markus Mcclain's current company
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Get Joy & Co.
6 roles
Markus Mcclain work experience
A career timeline built from the work history available for this profile.
Community Experience Specialist
- Oversaw concierge services for VIP members (e.g., celebrities, executives, politicians) and surprise-and-delight gifting campaigns for all North American members - Maintained 80%+ satisfaction for all member gifting campaigns; tracked member sentiment and utilized feedback to improve gifting methods- Led global cultural heritage month gifting campaigns to invest in Peloton’s diversity, equity, and inclusion efforts; maintained 90%+ satisfaction for those campaigns- Trained and supervised two contractors on company procedures and product knowledge base- Collaborated with third-party gift vendors and internal teams such as the Creative, Music, Communications, and Social Impact teams to develop new gifts
Feb 2022 - Oct 2022
Community Experience Coordinator
- Handled VIP member inquiries and escalations through phone, email, and social media- Expedited VIP hardware orders for content production and partnership purposes- Incorporated personalized touch-points into the Peloton experience for VIP members, including holiday gifting campaigns, social engagement strategies, and support flows - Led brainstorming and execution of a VIP gifting campaign for nine professional & Olympic athletes who partnered with Peloton during the Summer Olympics- Facilitated the logistics operation of Peloton’s social impact program The Comeback, placing more than 1,000 Bike orders to be gifted to worthy individuals and organizations in North America
Mar 2021 - Jan 2022
Studio Concierge
- Collaborated with management to lay the groundwork for the company’s first Studio Concierge department - Assisted the Order Experience, Social Moderation, and Community Experience teams during the pandemic
Feb 2020 - Feb 2021
Studio Member Experience Associate
- Worked with Zingfit and Zendesk CRM systems to facilitate customer reservations and handle inquiries/feedback- Prepared orders and end of day inventory for the studio’s coffee and smoothie bar; completed ordering of necessary supplies
Nov 2016 - Jan 2020
Shift Supervisor
- Oversaw baristas during opening and closing shifts at one of the company’s busiest Manhattan locations- Trained new employees, handled product orders and deliveries, reconciled cash and signed off on end-of-day cash counts
Jul 2015 - Oct 2016
Team & coworkers
Colleagues at Get Joy & Co.
Other employees you can reach at getjoyfood.com. View company contacts for 12 employees →
IH
Iyyad Hajjaj
Colleague at Get Joy & Co.Rabat, Rabat-Salé-Kénitra, Morocco
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GM
Greg Meyers, Mba
Colleague at Get Joy & Co.New York, United States
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RP
Raj Pravin
Colleague at Get Joy & Co.Tamil Nadu, India
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MS
Morgan Sebastian
Colleague at Get Joy & Co.Greater Boston, United States
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AI
Arfartul Islam
Colleague at Get Joy & Co.Chattogram, Bangladesh
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JD
Jd Dillon
Colleague at Get Joy & Co.New York City Metropolitan Area, United States
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MZ
Michael Zidanic
Colleague at Get Joy & Co.Delmar, Maryland, United States
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JW
Jaclyn W.
Colleague at Get Joy & Co.Columbus, Ohio Metropolitan Area, United States
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Iyyad Hajjaj
Colleague at Get Joy & Co.Rabat, Rabat-Salé-Kénitra, Morocco
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GM
Greg Meyers, Mba
Colleague at Get Joy & Co.New York, United States
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RP
Raj Pravin
Colleague at Get Joy & Co.Tamil Nadu, India
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MS
Morgan Sebastian
Colleague at Get Joy & Co.Greater Boston, United States
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AI
Arfartul Islam
Colleague at Get Joy & Co.Chattogram, Bangladesh
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JD
Jd Dillon
Colleague at Get Joy & Co.New York City Metropolitan Area, United States
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MZ
Michael Zidanic
Colleague at Get Joy & Co.Delmar, Maryland, United States
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JW
Jaclyn W.
Colleague at Get Joy & Co.Columbus, Ohio Metropolitan Area, United States
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1 education record
Markus Mcclain education
FAQ
Frequently asked questions about Markus Mcclain
Quick answers generated from the profile data available on this page.
What company does Markus Mcclain work for?
Markus Mcclain works for Get Joy & Co..
What is Markus Mcclain's role at Get Joy & Co.?
Markus Mcclain is listed as Building Exceptional Customer Experiences | Community Builder | Ex-Peloton at Get Joy & Co..
Where is Markus Mcclain based?
Markus Mcclain is based in New York City Metropolitan Area, United States while working with Get Joy & Co..
What companies has Markus Mcclain worked for?
Markus Mcclain has worked for Get Joy & Co., Peloton Interactive, and The Coffee Bean & Tea Leaf®.
Who are Markus Mcclain's colleagues at Get Joy & Co.?
Markus Mcclain's colleagues at Get Joy & Co. include Iyyad Hajjaj, Greg Meyers, Mba, Raj Pravin, Morgan Sebastian, and Arfartul Islam.
How can I contact Markus Mcclain?
You can use AeroLeads to view verified contact signals for Markus Mcclain at Get Joy & Co., including work email, phone, and LinkedIn data when available.
What schools did Markus Mcclain attend?
Markus Mcclain holds Bachelor Of Fine Arts - Bfa, Musical Theatre, Gpa 3.94 from Indiana University Bloomington.
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