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Switzerland

Fribourg

Cours Systèmes d'Informations dans le département d'informatique. Gave Courses and researched in new architectures, digitizing financial & payments industry, requirements engineering, customer journey design.Study about digital customer onboarding fully automated for banks: retail & corporate customers.Market study of onboarding solutions with detailed comparison of technology, implementation, costs, performance, customer centricity, automation, costs

London, Munich, Sibu, Atlanta

As a.i. COO mandated to reorganize and manage the customer service teams, nearshore and manage the customer service teams for corporate processing, issuing and acquiring operations and IT infrastructure of one of the biggest Europe Fintecs with cutting edge technology

Zürich, Luxembourg, Wien, Warschau

Head Customer Fullfillment - Operations - Switzerland, Austria, Luxembourg, PolandLeading and managing Payment Operations with 600 employees delivering services to over 300 Banks and 150,000 merchants with overall budget responsibility of 55 Mio.Redeveloped Payment Operations into a new, efficient customer fulfilment organisation optimally aligned with the existing and future needs of its clientsInitialisation of the transformation program to bring significant benefit in terms of digitization, competitiveness and costs -30%Launch and implementation of the project aiming for the automatic onboarding of clients, entailing a new Customer Care program to enable new levels of customer service to be achievedEstablished a new near-shoring centre in Warsaw and transfer of customer fulfilment processesRealised 20% savings related to Terminal Onsite Support as a result of a professionally managed RFP process

Bern Und Umgebung, Schweiz

Program Manager of one of the largest IT transition and transformation programs executed in the private sector leading to a global messaging and sanction screening platformStrategy and business development

Basel & Bern

Led and managed banking operations with over 300 employees delivering services to over 100 banksReorganisation and cultural change towards entrepreneurship of operations resulting in a strong customer focus by realising cost savings of over 35% within three yearsWinning new customers for BPO Services by taking lead as specialised salesM&A, due diligence, acquisition and integration of a large banking operations unit (240 employees)

Zug (Switzerland)

Set up a totally new entity with a high performing project team in Dubai, launching world class solutions Reorganisation of complete Value Chain and Delivery ModelAchieved savings in the amount of CHF 30m for client through end-to-end process re-engineering, driving self-service adoption, standardisation and sourcing with Business Process, total cost savings >30% – Major Avaloq Bank ZürichStrategy project for trust company – LiechtensteinStrategy development including customer segmentation, market research, segment offering, services and products for a medium sized private bank – Zürich

Zürich Area, Switzerland

Supervision of IT department with direct management of 6 and indirect management of 25 professionalsCost centre budget responsible for IT department with a total budget of >CHF10mStakeholder and Requirements Management with Top Management Private and Investment BankingReorganised department, implemented standards and processes and built up new professional TeamDesigned IT strategy aligned with business strategy and IT architecture, introduced new project management standards, COBIT, ISO 17799 and ITIL ProcessesImprovement of IT governance from Audit Level poor to excellent (KPMG)Further developed business, back office and IT towards an excellent performing and cost effective organisationEvaluated and integrated eBanking PlatformIntegration of acquired Corporate Finance AG, responsible for setting up all back office services & infrastructure: HR, accounting IFRS, IT, facility managementEvaluation of new Accounting and MIS Software, introduction of Balanced ScorecardResponsible for group evaluation project of new trading platform (equities, fixed income, traded options & futures, derivatives with market making functionality)

2012, Business Administration And Management, General

Doctor Of Philosophy - Phd, Business Administration & Applied Psychology, Summa Cum Laude