Markus Melching Email and Phone Number

I am an accomplished Management Consultant and COO with profound experience in PMI, company evaluations, due diligence, company integration, customer orientation and go-to-market strategies for large private equity organisations. With 20 years of experience in the private- and retail-banking and payment industry across Europe and the Middle East including near and offshore sites, I have an excellent background knowledge of building companies from scratch, finding new customers, and running dynamic key account teams.I have held a series of senior executives roles which have more recently included COO of Swisscom Banking, COO of Six Payment Services, COO of PPRO, and currently as Managing Partner at Credibilis. During this time my key achievements include the reorganisation and cultural change towards entrepreneurship of operations at Six Payment Services resulting in a strong customer focus and cost savings over 30% as well as at Swisscom with cost savings of over 35%; reorganising and managing the customer service teams, corporate processing, issuing and acquiring operations and IT infrastructure of one of the biggest Europe Fintecs with cutting edge technology.I am fluent in English, German and French, with a proven track record of building loyalty and trust, and establishing good ongoing relationships and networks with clients. I am well versed in managing stakeholder expectations to leverage buy-in, encouraging involvement through finding common interest. I am passionate about developing global best-in-class service delivery and sales teams by engaging and motivating them to achieve consistently high quality and operational efficiency, to bring about tangible change and deliver excellent bottom line results.