Markus Williams Email & Phone Number

* A feel-good premium clothing brand rooted in culture and values. * Created sustainable luxury brand that's affordable giving people an opportunity to invest into a lifestyle brand.* Established strategic partnerships resulting in increased market share and brand recognition.* Managed cross-functional teams to drive innovation and achieve organizational goals.* Led cross-functional teams to develop and implement strategic business plans.* Developed and executed marketing campaigns that increased brand visibility and customer engagement.* Implemented operational improvements that increased efficiency and profitability.

Sunrise, Florida, Us

* Used Med Suite, Epic Systems, and MS Excel workbooks to authenticate, verify, and update Medicaid and Medicare coverage for members.Customer Support: * Support team while using Slack to quickly address customer issues by collaborating in real-time and sharing solutions.* Participated in risk management strategies to safeguard confidential data, according to HIPAA & other government regulations.* Managed client accounts and provided exceptional customer service in a healthcare-related role.* Performed billing, coding, and insurance verification in a healthcare setting.* Developed relationships with healthcare providers and coordinated services for clients.* Utilized electronic health records systems for documentation and information management.* Assisted patients in understanding and navigating their healthcare benefits and coverage.* Ensured compliance with regulatory requirements and maintained accurate patient records.

Durham, Nc, Us

* Received Over 70 plus inbound calls per day, speaking with providers to determine members eligibility and pre-certification for procedures allowed under their coverage.* Managed patient referrals and scheduled appointments, ensuring timely delivery of healthcare services.* Verified insurance coverage and patient benefits for accurate billing and claims processing through revenue cycle management.* Resolved insurance claim denials by collaborating with providers, payers, and patients for timely reimbursements.* Performed data entry and maintained accurate patient records for a medical clinic.* Collaborated with insurance companies to resolve coverage issues and discrepancies.

* Supported escalated inbound/outbound customer service calls in lieu of manager availability, while responsible for responding to written and phone inquiries.* Provided members with benefit coverage to enroll in BCBSNC Insurance. i.e. member documentation, insurance cards.* Proficient in medical terminology and electronic health records systems for patient care coordination.* Skilled in conducting patient assessments and developing personalized health care plans.* Provided customer service and support to assist with insurance enrollment inquiries, managed and processed new and existing insurance.

Houston, Texas, Us

* Per HIPAA, and daily use of HCPCS coding ICD 9-10, processing 1500 as well as UB-04 forms for immediate consideration to resubmit claims.* Managed medicaid insurance inquiries, eligibility determinations along with speaking to members pertaining to their Explanation of Benefits.* Coordinated with healthcare providers to ensure accurate billing and claims submission.* Conducted outreach programs and education for healthcare enrollment requirements.* Stayed up to date on Medicaid regulations and policy changes to provide accurate assistance.* Strong background in investigating and resolving complex claim issues and discrepancies.* Proficient in interpreting insurance policies, coverage limits, and claim procedures.* Excellent communication skills with experience in effectively communicating with clients and third-party vendors.

Bethesda, Maryland, Us

* Processed 50-100 reservation requests, changes, and cancellations received by phone, fax, or mail per day.* Identified guest reservation needs and determine appropriate room type.* Verified availability of room type and rate.* Explained guarantee, special rate, and cancellation policies to callers.* Accommodated and documented special requests for all members.* Managed hotel reservations for high volume of guests, ensuring accuracy and satisfaction.* Utilized strong communication skills to confirm bookings and handle customer inquiries promptly.*Collaborated with team to optimize room availability and maximize revenue through strategic pricing.

Business Administration And Management, General

Education record

Education record