Markus Zapfl Email & Phone Number

Hamburg, Germany

Engineering Coordinator at tkMS

Hamburg And Throughout Germany

I enjoy working with numbers and IT systems and am actively seeking opportunities in roles such as Data Analyst, Business Analyst, or within the realm of Business Process Optimization.I envision taking on responsibilities such as:Creating business plans, forecasts, and ad-hoc analysesServing as the operational interface across various departments, facilitating analyses, collaboration with Business Controlling for KPI creation and presentationTaking ownership of representing and communicating the results and KPIs of the departmentContinuously improving workflow processesParticipating in projects and cross-functional initiatives for the implementation or enhancement of processes and IT systemsAssisting Product Owners or Department Heads with operational tasks, work organization, and planning.I am eager to leverage my skills and contribute to the success of teams and organizations through data-driven insights and process optimization

Hamburg

Ongoing coaching to align my career with my ambitions

Hamburg, Germany

Healyzer // Sales Manager & Customer Success ManagerJune 2022 – February 2023• Contributed to agile software development for automated PCR testing, analysis, and documentation.• Customer support (B2B): Planned, coordinated, and monitored workflows in sales and customer support.• Conducted training sessions on the software for both internal staff and clients.Corona Freepass // Supervisor/Branch Manager Test StationMay 2021 – May 2022• Led a COVID-19 test station with a team of up to five employees.• Served as the point of contact for customers and local authorities• Ensured quality management standards were met.• Independently planned shift schedules and prepared for billing.

• Actively managed key suppliers in Europe.• Led the development of special applications for chrome-plated surfaces in automotive and industrial applications.• Conducted meticulous market analyses and identified future trends to inform the development of application-specific scenarios.• Specialized in custom material development for clients.

Mannheim, Baden-Württemberg, Germany

Assignment at Roche Diagnostics // Manufacturing of containers and packaging for E2G, Mannheim - Supply Chain Analysis and evaluation of necessary optimizations in packaging - Supplier benchmarking related to technical design of injection molding tools, handling systems, and delivery conditions for a supplier switch - Optimization of packaging in terms of production & handling.

• Member of the global quality circle➢ Defined key performance indicators (KPIs) and created dashboards➢ Conducted root cause analysis➢ Defined preventive and optimization measures• Provided professional onboarding, guidance, and support to team members in application engineering• Temporarily led the European service department with 30 employees in both internal and field roles.

• Member of the global quality circle➢ Defined key performance indicators (KPIs) and created dashboards➢ Conducted root cause analysis➢ Defined preventive, corrective and optimization measures• Provided professional onboarding, guidance, and support to team members in application engineering• Temporarily led the European service department with 30 employees in both internal and field roles.

Diploma, Plastics Engineering

Metalworker Journeyman, Metal Processing