Markus M. Email & Phone Number

Annapolis, MD, US

United States

Annapolis Maryland

Responsible for providing the traveling public with a transit system that is safe, reliable and efficient. This local/regional service includes both fixed route and Para-Transit ridership of 500,000 passengers annually. Accountable for the leadership and guidance to a staff of 45+ employees that incorporates: Bus Operators, Dispatchers/Supervisors and.

Miami/Fort Lauderdale Area

• Charged with fulfilling dual role: Director of Operations and Transition Manager. Managed operations for contract clients at 8 locations in FL and TX, each with Terminal Manager/General Manager, Corporate Safety.
• Collaborated with location General Managers and clients in the development of start up operations.
• Approved hiring of all of management staff and all subordinates; took lead in all aspects of startup activities, as well as reviewed and approved vendor contacts for support services. Show less

Vallejo, California

Accountable for operations and maintenance of vehicle fleet for a local/regional public transit agency of 115 employees. Directed 85 employees: Dispatchers and Road Supervisors (fixed route and para-transit), drivers, customers service employees that sold bus passes/tickets and handled inquires, complaints, compliments, and schedules from the public via.

Annapolis, Maryland

Seized entrepreneurial opportunity to establish and offer business operating consulting services for clients: a small package delivery company, a limo service and a rail/bus company. Achieved high-rate of client satisfaction with the development of business plans and position descriptions.

Elkridge, Maryland

In charge of fixed route and para-transit operations for 20+ hours a day 7 days per week service area includes 3 counties serving over 1.5 M passengers annually.Oversee 140+ employees.*Reduced operating expenses by 15% and surpassed FY'12 EBIT goal by 7.5%*Decreased monthly complaints by close to 30%* Reduced DOT reportable injuries and accidents by more.

BWI Airport, Maryland

Accountable for the 24/7 parking shuttle bus operation and directing staff of 14 Dispatchers and Field Operations Supervisors for 100+ Drivers.* Decreased monthly overtime cost by 14% surpassing goal* Reduced Driver injuries and accidents by over 50%

Laurel, Maryland

Recruited from prior position and charged with developing baseline business plan and creating an operating budget for this start up private car service as a subdivision of parent company.

Bear, Delaware

Seized entrepreneurial opportunity to establish and offer business operating consulting services for 2 clients: a limo service and a rail/bus company

New Castle, Delaware

Charged with operating call center and dispatch center with 5 call takers, 5 dispatchers and over 100 drivers for private car, fixed route bus service and limousine service.

Greater New York

Directed logistics for long-distant trains, supervised 20 managers/supervisors, and 230+ employees representing 4 unions in 6 states.

Greater Philadelphia Area

Instituted service guidelines for nation's 1st High-Speed rail service, assisted with the administration of $80M+ capital budget, and with all several pre-launch sales/marketing initiatives.

Lorton, VA

Responsible for the Auto Train on-board and station operations of passenger between Lorton,VA and Sanford, FL. Responsibilities included: customer service enhancement, accident investigation, training, hiring and other human resource events.