Markus Ahrenberg Email & Phone Number

Berlin, Germany

Working on the conversion funnel focusing on Cart and Checkout.

Helsinki, Tallinn

Swappie is one of the leading platforms globally for refurbished electronics and the biggest seller of refurbished iPhones in Europe. Swappie is on the mission to make refurbished electronics mainstream – just like purchasing a pre-owned car.As one of the most senior product leaders in the company, I'm in the forefront of crafting the best-in-class customer experience at Swappie. While my direct focus is on the checkout and post-purchase experience, I drive discovery across the whole customer journey. I regularly impact multiple product areas, objectives and cross-functional product teams, and engage with a wide range of stakeholders such as markets, operations, finance, legal and leadership teams as well as external partners. I drive the strategic product and customer vision and set direction to product teams. I discover, define and prioritize customer and business problems/opportunities in a data-driven way. I run experiments (e.g. A/B tests) and user research to validate hypotheses and iterate towards the best solutions together with product designers, analysts and engineers. My areas of responsibility include:⭐️ Crafting frictionless customer experiences at every step of the customer journey➡️ Revenue, AOV, E-commerce conversion, Checkout conversion etc.⭐️ Offering a compelling and high performing set of payment methods across the markets➡️ Authorization rates, Cost per transaction, Disputes etc.⭐️ Offering a diverse and convenient set of fulfillment options across the markets➡️ Delivery on promise rate, Delivery time, Cost per shipment etc.⭐️ Optimizing sales inventory management and distribution across fulfillment sites➡️ Sales inventory health, Time to online etc.⭐️ Building high performing order management and fulfillment systems➡️ Various productivity, quality and performance metrics

Helsinki, Berlin, Dortmund

Zalando is the leading online platform for fashion and lifestyle in Europe bringing head-to-toe fashion to more than 50 million active customers in 25 markets; offering clothes, footwear, accessories, and beauty. Zalando’s platform connects customers, partners, brands, influencers and a European wide logistics network together.As the principal product manager I was together with the leadership team responsible for setting the product vision and strategy for Zalando's Fulfillment Network platform. The Fulfillment Network offers information about the structure and capabilities of the real-world logistics landscape of Zalando. It's like an internal Google Maps for fulfilling customer orders, essentially answering questions like what are the possible paths for fulfilling a customer order, how long does the delivery take and what kind of backlogs there are in different steps. It’s a core platform product serving Fulfillment Planning, Inventory Distribution and a multitude of other customer facing and internal use cases.I regularly engaged with a wide range of other product teams and stakeholders across the organization to identify customer and business problems/opportunities for leveraging the platform. I split large problem spaces into more addressable subproblems, defined and scoped quarterly and semiannual goals for the product development. I worked directly together with three product teams in Helsinki and Dortmund helping them to navigate and deliver solutions in a highly interconnected product environment.

Helsinki, Berlin, Dortmund

At the time I joined Zalando its logistics network was in a steep growth phase. New fulfillment centers were being ramped up on a yearly basis to offer customers across Europe more convenient delivery experiences. Due to increasing number of fulfillment centers it had become increasingly difficult to route the incoming supply to right fulfillment centers on a timely manner. Having a suboptimal inventory distribution increases delivery times to customers and delivery costs for Zalando. To solve the challenge Zalando decided to ramp-up network of dedicated inbound distribution centers run by 3rd party logistics providers (3PLs). The purpose of the warehouse was to receive supply, cross-dock it or store it for short-term and distribute it across the network in a timely manner. As the initiative was deemed as successful Zalando ended up ramping up three inbound distribution centersI joined Zalando to lead a product team to build the necessary system capabilities in order to connect the new warehouses to Zalando's logistics network. We worked as part of a larger project team participating all the steps from tendering to launching the warehouses and ramping up volumes. As the product manager set and executed a product vision to create a logistics platform to which 3PLs can connect in order to ramp up new warehouse to Zalando with less effort.

Helsinki, Finland

OP Financial Group is one of the largest financial companies in Finland. It consists of 180 cooperative banks and their central organization. The financial group serves over four million customers, offering retail and commercial banking services all over Finland, as well as insurance services. I served as a product lead at the OP Lab, the group's innovation and new business development unit. The purpose of the unit was to accelerate innovation and renewal within the group with an emphasis on exploring emerging trends and technologies.I joined the OP Lab team to drive initiatives in the area of mobility services. At the time the team had already launched Drive Now, a free-floating car-sharing service owned by BMW, in Helsinki, Finland. The desire from the management was to continue exploring opportunities with mobility services. Together with a few stakeholders we build a concept for short-term car leasing, called OP Kausiauto (OP Seasonal Car). The idea was that consumers and SMBs could easily subscribe to a car lease their credit cards. The lease would be charged on monthly basis from their credit cards and after they initial month they could unsubscribe with 24h notice, or keep the car as long as they needed.I was responsible for creating the MVP and launching the service. I worked together with product designers and engineers to build the digital sales funnel (e-commerce site) and required integrations for payments and order management (CRM). I partnered up with an external car rental company to leverage their fleet for subscriptions. I worked together with marketing to create marketing strategies and legal and finance to ensure the service works for the business. As a team we managed to take the service from idea to launch in less than four months which is the fastest ever in the history of the group. In the end we created a new category for short-term lease in Finland. The service was later acquired by Europcar Finland.

Helsinki, Boston

Enevo was a waste technology company, providing our patented IoT sensors and software platform to help waste companies, smart cities, and commercial organizations globally to measure, analyze, and manage their waste – reducing their waste-related operational costs and increasing sustainability.I was responsible for Enevo's Operate product. Enevo Operate is a revolutionary product that offers dynamic route planning as well as modern dispatcher and driver tools for municipalities and waste haulers. It uses Enevo's fill level sensor data to predict when their waste containers need to be serviced and then optimizes their collection frequency by dynamically routing waste trucks. The service saved up to 40% of logistics cost by decreasing driven kilometers while maintaining the same (or even better) service quality.As the product lead I was responsible for actively engaging with wide range of customers in public and private sectors to understanding their needs. I discovered customer problems and together with the product designer translated them to my engineering team for clearly defined and scoped features.

Helsinki, Finland

My responsibilities included global customer delivery projects and customer success management as well as solving emerged challenges, improving related processes and connecting the feedback loop back to product development.

Helsinki, Finland

Slush is the focal point for startups and tech talent to meet with top-tier international investors, executives and media. Slush is a non-profit event organized by a community of entrepreneurs, investors, students and music festival organizers. Although Slush has grown from a 300-person event to become one of the leading events of its kind in the world, the philosophy behind it has remained the same: to help the next generation of great, world-conquering companies forward. As the CTO I was in charge of creating value to investors and startups across all the activities of the conference. I recruited a team of five highly talented developers to built a world-class online matchmaking tool for investors, startups and media to make it easier for them to find each other and pre-book meetings for the conference. I gathered the development team, did the market evaluation and analysis for the product, defined, designed and prototyped the product as well as launched it together with my team in only 10 months.The tool was used by hundreds of startup companies and investors who booked in total of 3500 meetings for the two days of the conference. At the same time my team was also responsible for developing internal tools that supported other teams and helped them organizing the event and managing all data related. Nowadays matchmaking has become a core part of the conference’s value proposition. The IT infrastructure has also grown to support all global Slush events, not only the one in Helsinki. In 2016 the matchmaking tool was used by over 2000 startup companies and 1000 investors.

Helsinki, Finland

As the Head of Startups I was in charge of creating value to investors and startups across all the activities of the conference. My team also facilitates over 2000 one-on-one meetings between investors and startups and a pitching competition for 120 startups.Various roles/responsibilities since 2012: CTO, Head of Startup Operations, Digital Media, Website, Online Advertising, Partnerships, Account Management, Event Production and Communications

Helsinki, Finland

Aalto Entrepreneurship Society is the largest and most active student-run entrepreneurship community in Europe. We encourage high-tech, high-growth, scalable entrepreneurship and build a leading startup ecosystem in Finland and Northern Europe.Our culture is based on an open community anyone can join and work with projects they feel passionate about. We believe in grassroots action, self-initiative and lean practices. We organise countless events over the year, including two accelerator programs (Summer of Startups and Startup Sauna) and an internship program in Silicon Valley (Startup Life). Our home is the Startup Sauna Space, a large co-working space.

San Francisco, United States

The Apportable platform converts iOS games to Android automatically, without extensive changes to the original Objective-C or C++ code. Apportable allows developers to cross-compile Objective-C apps to Android, without maintaining a separate code base in Java. Apportable uses clang to cross-compile Objective-C to native ARM and x86 machine code. It is used by many top-rated iOS games like Kingdom Rush, Osmos and Dots to deploy to Android stores using their existing Objective-C or C++ code.

Helsinki, Finland

I was working at ABB Drives as a R&D trainee in two different positions in 2011-2013. I got first-hand experience in the development process of ABB's most advanced single low power drives ACS880 family. My work consisted of many, at the same time ongoing R&D projects. I worked in close cooperation with different project managers and electronics designers.Electronics team: 1/1/13 - 30/4/13I assisted several electronics designers with simple designing tasks, and building and testing prototype circuit boards. My work also included simulating integrated FPGA circuits.Verification Team: 1/5/11 - 31/12/12I worked in close cooperation with different product development teams and help them to plan and perform forthcoming R&D tests. My tasks include designing test setups, performing tests and collecting data. I compile test results and report them to product development teams.I have experience in prototype, functional and EMC tests and I am familiar with all the basic measuring devices. (digital/analog oscilloscope, data logger, power quality analyzer etc.)

Finland, Espoo

Customer service and other service station maintenance related tasks.

Finland, Espoo

Warehouse management and customer service.

Master’S Degree, Electrical Engineering And Industrial Management

Activities and Societies: Aalto Entrepreneurship Society (Aaltoes)Major: Electronics and Applications Minor: Industrial Management &.

Bachelor’S Degree, Electrical Engineering And Industrial Management

Activities and Societies: Aalto Entrepreneurship Society (Aaltoes)Major: Electrical Engineering Minor: Industrial Management Bachelor's.

Second Lieutenant, Platoon Leader, Course #235

In 2009-2010, I served the mandatory military service in the Finnish Defence Forces. My 12-month service included military leadership.

High School

I did matriculation examinations in: mathematics, physics, english, germany, swedish