Jayme Markus Email & Phone Number

Melbourne, Vic, Au

In this role, I am responsible for overseeing various digital activities and initiatives, as well as managing advocacy campaigns. These responsibilities include creating compelling media releases, formulating comprehensive campaign strategies, executing effective digital marketing plans, overseeing social media channels, managing EDM distribution, engaging stakeholders, maintaining CMS content, and upholding the standards of accuracy and quality by editing and proofreading publications and research articles.

In this role, I oversaw the communications team activities, including managing media relations, preparing board reports, and effectively engaging with stakeholders. I led staff presentations, managed budgets, and played a pivotal role in writing and preparing advocacy collateral. Additionally, I contributed to strategy development, conducted reporting activities, and participated in staff recruitment efforts.

Australia

In this role, I took the lead in managing a wide range of communications activities and initiatives for the organisation. I successfully enhanced and grew our social media channels, crafted compelling media releases, promoted events, and implemented effective EDM campaigns to boost our online presence and engagement. Additionally, I delivered impactful board presentations, managed external stakeholders, and conducted valuable staff training sessions.

In this role, I managed the organisation's CRM system using Microsoft Dynamics 365, where I segmented audiences, sent EDMs, maintained records, and responded to national stakeholder queries and requests. I also utilised my graphic design skills to create EDMs and flyers using Adobe Photoshop and InDesign. Furthermore, I liaised with internal and external stakeholders to deliver successful campaigns and implemented split testing into the CRM system to improve results.

Canberra, Australia

In this role, I developed and applied my skills in digital marketing, social media campaigning, and content creation to manage the organisation's advocacy and campaign activities. I provided strategic communications advice in meetings, managed stakeholder relationships, and trained interns. I produced quarterly and annual reports for the Board, which showcased my ability to distil complex information into clear and concise messaging. My success in this position led to my promotion to more senior duties as a Senior Communications Officer.

Canberra, Australia

Canberra, Australia

As Communications Officer, I am responsible for writing, researching and editing quarterly newsletter; tailoring the tone, content and form of written output in line with the intended audience. I write monthly appeal letters and undertake grant writing; demonstrating flexibility while still keeping a focus on writing a clear and comprehensive funding proposal. I also write, research, and edit the annual report.In this role, I oversee website and intranet management and administer social media content management; keeping up-to-date with latest social media trends to create engaging and relevant contents. I utilise excellent interpersonal, negotiation, and communication skills in undertaking stakeholder management. Furthermore, I develop communication strategies that are aligned with the organisation's strategic goals.Key Achievements• Effectively and efficiently produce all of the communications material as the sole Communications Officer of the organisation.• Successfully wrote a tax appeal donation letter which returned the 2nd highest amount of donations ever for the organisation and the highest Return on Investment. • Successfully created an annual report which was minuted at the AGM for how impressed the Board was with the result.

As a Writer/Contributor, I am accountable for writing copy and stories for publication on the website, ensuring engaging and relevant contents. I undertake independent research for content ideas and conduct interviews for feature articles. In addition, I manage the editing and review of online content by other contributors; providing constructive feedback and recommendations when required. Besides publishing content online via WordPress, I also manage and maintain social media platforms and engagement. Moreover, I carry out duties related to image editing using Adobe Photoshop with meticulous attention to details.

As Member Services Consultant, I leveraged academic knowledge and studies in superannuation to assist members with queries, concerns and management of super funds. I ensured to answer complex superannuation queries from members via telephone and email in a timely and courteous manner. Also, I proactively communicated with members to promote active engagement with their super funds.In addition, I conducted face-to-face meetings with clients, ensuring to build rapport and establish positive working relationships. I compiled and maintained accurate records of clients concerns and contributions. Furthermore, I provided a high level of general advice and customer service to clients across Australia whilst defining and educating potential members on the Benefit Experience.

As a Superannuation Adviser, I demonstrated exceptional customer service skills whilst providing personal superannuation, investment and insurance advice to clients over the phone and via email. I was responsible for creating Statements of Advice for clients to effectively and clearly communicate all important and relevant information about their funds. Included in my key responsibilities were conducting User Acceptance Testing to ensure client satisfaction, recording and maintaining detailed and correct client information and communication history, and developing and implementing outbound promotional campaigns.In this role, I ensured to provide the highest professional standards on all work produced while cross-promoting services to clients. I proactively promoted client satisfaction and engagement with follow-up communications and continuous engagement.

As Senior Superannuation Consultant, I was required to deal professionally with complex superannuation queries via phone call, email and face-to-face meetings with clients. I provided written communication and engagement with members, conveying instructions clearly and succinctly. In addition, I trained staff as well as generated Family Law quotes. I also created Direct Debit letters and edited and proofread written communications and statements.

As Inquiries and Conciliation Officer, I was responsible for maintaining timeliness and accuracy in responding to complaints relating to decisions and conduct of trustees, insurers, and other decision-makers in relation to regulated superannuation funds, approved deposit funds, annuities, life policy funds and retirement savings accounts. I responded to complaints and inquiries from complainants, trustees, lawyers and financial planners in a timely and efficient manner. Moreover, I generated formal written responses to customer inquiries; providing advice over the phone and via email whilst ensuring that complainants were receiving fair, economical and efficient services from their providers.

Bachelor Of Communication, Business/Corporate Communications

Diploma Of Business - Digital Marketing

Digital Leadership

Digital Marketing Strategy

Digitial Marketing

Diploma Of Financial Planning, Finance And Financial Management Services

Diploma Of Superannuation