Markus Ketonen Email & Phone Number

Espoo, Southern Finland, Finland

-HRD-digiratkaisun käyttöönoton valmistelevat tehtävät-Työkykyraportoinnin kehittäminen-Työfiilismittari -pulssikyselyn toimeenpano ja kehittäminen-Työkykymallin ylläpito ja valmennus sekä työhyvinvoinnin kehittäminen-Johtamisen tuki ja esihenkilöiden palveluiden kehittäminen-Valmennus/koulutus itsensä johtamisen aiheissa: oman työn johtaminen, stressinhallinta ja (työ)hyvinvointi-Suorituksen ja osaamisen hallinnan -projektin kehittämistehtävät

Helsinki Area, Finland

-Täysipäiväisenä valmentajana työskentely. Tuin ja valmensin yksilöitä ja työyhteisöjä saavuttamaan kestäviä tuloksia oman hyvinvoinnin ja suorituskyvyn suhteen. Pääasiassa yksilövalmennukset, "light coaching" verkkovalmennusalustalla sekä työhyvinvointikoulutukset.-Vastasin verkkovalmennuksen käytöstä, teknisestä toimivuudesta ja palvelun kehittämisestä.-Kehitin aktiivisesti yhdessä tiimin kanssa valmennuspalvelun kokonaisuutta

Helsinki Area, Finland

I took part in organizing workshops for people who want to take a creative pause to figure out the next steps related to their career or other aspects of life. The methods we use are based on design thinking.

Helsinki Area, Finland

-Worked in close relations with the customer and handled many coordination responsibilities in a software implementation and development project-Investigated problems and bugs, listened to customer feedback and in co-operation with the developers planned solutions and development steps to improve the software and it's usability-Prioritized and assigned tasks for the project team members. Kept the customer up to date about the fixes and improvements made and about next week's operation plan

Helsinki Area, Finland

- I was responsible for handling the issues of hundreds of job seekers, taking care of their labor policy issues, drafting employment policy statements and making of clarification requests when needed- I conducted interviews with job seekers personally and by phone- I created together with the job seeker personal development plan that aimed for employment and/or competence development

Helsinki Area, Finland

Project coordination regarding administrative development:- Organizational strategy project: gathered together a coherent strategy material for the use of internal communication and future planning.- Development discussion project: worked to renew the development discussion practiceAdministrative tasks:- took care of expenses, invoices, contracts and assisted in creating consulting offers- planned and made software and hardware purchases- took care of travel arrangements by making cost estimates and obtaining tickets and visas- was involved in the recruitment of interns which involved reviewing of the distribution channels, editing application forms, answering questions from applicants and reviewing incoming applications.

Rovaniemi

a wide range of guidance, assistance and problem solving tasks concerning IT issues such as user management, wireless network support and video conferencing support. Honorable mention from the University regarding 100% satisfaction in HelpDesk services in the International Student Barometer 2014 -survey. (Certificate attached below)

Rovaniemi

I worked in a HR customer service center, where the tasks consisted in advisory and guidance of employees and managers via telephone and in writing regarding HR-issues and systems. Tasks consisted of personnel information processing in SAP HR system, the interpretation of pay slips, tax card processing, analysis of working hour entries, recording leave and absence, travel and expenses, preparing employment certificates as well as guidance on employment issues.

Kemijärvi

Implementation of a survey determining the current state of internal communications in the city organization and how it can be developed. I carried out a internal communication research by designing a survey that was forwarded to the city staff. I analyzed the results with SPSS-statistics and created materials for development purposes. I presented the results and development proposals to the city management. Other assigments: - I participated in the e-Welfare task force that was tasked with finding means and goals to improve the well-being of the residents- I organized hr-instructions to be in better shape and up to date.