Ever since I was a little boy I wanted to help everybody. I dreamt of becoming either an elementary school teacher, a doctor, or a physiotherapist. After getting my first computer I got highly intrigued by the world of bits and got sucked into the IT field as an Engineer (BSc+MSc). Over the past two decades, I have had the pleasure of combining these life-long passions in my professional career - helping customers to resolve technical issues and making sure their wishes and dreams are heard and fulfilled.Areas I could help you with:- technical customer/sales support and customer success management (ITIL practices, maintaining international 24/7 business-critical systems, customer relationship enforcement, onboarding, ensuring SLAs, training, cross-team communication)- operational service delivery (specification, implementation/integration, automation, testing, documentation, maintenance)- consulting (ITSM/Efecte, evaluation and solution creation, interaction and workshop management)- scripting (Shell) and programming (some experience in Python, Java, C++, SVN, Git)- Unix/Linux and database usage/administration (MySQL, Oracle)- Confluence, Jira, Salesforce, Qlik (QlikView)- cloud technologies (Azure, IaC, Terraform)Me as a person:- a calm, empathic, and diplomatic customer advocate having good interpersonal skills- possess a systematic, analytical, and solution-centered mindset- a proactive, independent, and highly motivated collaborator with a “can-do” attitudeWhat excites me:- involvement with diverse personalities and cultures- exploiting my expertise in creating meaningful contributions- continuous learning (especially Python and public cloud infrastructures) and growing as an individual and professionalI enjoy a fast-paced work culture and don’t hesitate to jump into the trenches to defuse and resolve problems. Multi-tasking, prioritization, and effective time management along with a good sense of humor especially in stressful situations have carried me a long way in making dreams come true.I am also interested in:Internet of Things [IoT] ▪︎ Artificial Intelligence [AI] ▪︎ Machine Learning [ML] ▪︎ Microcontrollers (electronics and C++ coding) ▪︎ Physical work (renovating my summer cottage, woodworking)
Listed skills include Shell Scripting, Unix Administration, Solaris, Databases, and 28 others.