I am a passionate Operational Technology (OT) cybersecurity leader and practitioner. Throughout my career, I have worked tirelessly to develop secure and functional solutions that facilitate industrial operations. I believe in working collaboratively with teams to create the right mix of people, technology, and processes that enable organizations to secure and enhance their industrial environments. I bring my extensive experience and passion to every engagement, whether leading an executive incident response workshop, conducting an operational tabletop exercise, developing an OT program, or conducting architectural reviews and security assessments.I have over 20 years of experience, primarily focused on OT, working across a wide range of industries, with a particular emphasis on utilities and manufacturing. On the utility generation side, I have experience with thermal, hydro, solar, and wind power. I have also worked on electric utility distribution and transmission systems. In addition, I have experience with water, wastewater, and gas distribution utilities. I have worked in various manufacturing and logistics sub-sectors, including industrial, pharmaceutical, consumer, and high-tech.I am experienced in working with security frameworks such as IEC 62443/ISA, NIST, CIS, ISO, and SOC, as well as regulatory frameworks including GLBA, HIPAA, SOX, SEC, TSA SD, NIS2, and NERC CIP, with a major focus on organizations falling under NERC CIP. I have developed, managed, and executed NERC CIP programs and controls. I have experience interacting with multiple EROs, including WECC, TEXAS RE, RF, and MRO, and multiple ISOs, including ERCOT, CAISO, MISO, and PJM. Additionally, I have been involved in the NERC community, providing feedback and responses in multiple areas, including the initial NERC response to FERC Order 887 - INSM.In addition to my technical knowledge and experience, I possess important soft skills, with a particular emphasis on a passion for success that I bring to each role. I take pride in my work and find joy in finding solutions to improve our industrial world. I have the ability to communicate effectively with operators, plant managers, business leaders, and executives, learning from everyone I work with.
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Field CisoNozomi NetworksTahoe City, Ca, Us
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Director, Managed And Professional ServicesInsane Cyber Apr 2024 - PresentSan Antonio, Texas, Us -
Principal Industrial Consultant IiDragos, Inc. Aug 2023 - Apr 2024Hanover, Maryland, Us• Organized and functioned as the primary professional services SME for the Year in Review 2023 marketing whitepaper• Conceived and implemented a project to save over $500K per year in costs with a 19 weeks ROI• Top performing Consultant in utilization and billable hours for two years• Team lead for customer engagements, including Architecture Reviews, Program Reviews, Tabletop Exercises, Customer Workshops, and Advisory Services• Developed and executed customer tabletop exercises focused on operations, security, and executive teams, the largest of which included over 300 participants • Function as an ICS\OT cybersecurity SME for a wide range of customers and verticals• Community outreach, including webinars, conferences, and whitepapers• Provided mentoring and coaching to other team members -
Principal Industrial ConsultantDragos, Inc. Apr 2022 - Aug 2023Hanover, Maryland, UsProviding customers in a wide range of verticals with ICS consulting services, including architecture reviews, program reviews, design reviews, pen-testing, tabletop exercises, and advisory services.
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Senior Manager Operational TechnologyAlgonquin Power & Utilities Corp. Feb 2022 - Apr 2022Oakville, On, Ca -
Manager Operational Technology InfrastructureAlgonquin Power & Utilities Corp. 2019 - Feb 2022Oakville, On, Ca• Developed and led a successful Operational Technology team- Created a culture of focus on the operations of the utility- Grew the team from 2 people to 10 people - Created a structural road map for future growth• Developed a process to manage 20-40 capital projects at any given time- Implemented agile project delivery practice - Created framework for visibility to the operational teams within the utility- Delivered an average of $100K projects per month • Managed $3-6 million in internal projects per year- Implemented a 3-year project roadmap focusing on infrastructure refresh, security, and standardization- Managed project lifecycle from design through close- Worked with executive stakeholders, PMO, security and compliance teams to meet objectives• Implemented NERC CIP-003-7 Low program - Program development to cover a diverse set of transmission and generation assets- Helped develop project business cases, timelines and deliverables with internal risk and compliance teams to bring all NERC Low assets in line with requirements- Provided evidence of compliance for internal and external self-certification- Completed NERC CIP audit with no findings under NERC Low • Re-organized NERC CIP Medium program- Completed a full internal review of program- Deployed technology, people, and process to fill any gaps found within program- Completed self-log process to mitigate any compliance risks• Lead development of an OT roadmap to meet the needs of multiple operations teams- Developed solution to bring data from the assets to business units in a secure and usable method - Created technology plan to meet the increasing needs of the utility operators• Technical lead on EMS upgrade, ADMS deployment and smaller ICS projects - OT SME for technology across the portfolio of electric, gas and water Utilities- OT SME for technology across our generations portfolio of wind, solar, thermal and hydro
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Senior Infrastructure Analyst OtAlgonquin Power & Utilities Corp. 2015 - 2019Oakville, On, Ca• SME for operational technology within the organization- Technical lead on deployment of large distribution SCADA for gas and electric - Created standards deployment for infrastructure at solar, wind and hydro sites• Architect and technical lead for a multiyear OT infrastructure refresh including field, control center and datacenter - Developed multi tenancy solution for operations teams- Deployed least access model - Led multi year network\environment segmentation project • Led a team to deploy a SCADA overlay solution to 14 power generation sites across North America- Designed a secure solution to allow for the movement of site data out of the sites leverage industry best practices around the Perdue model and NIST. - Deployment of solution brought data from the sites to the business units allowing for better performance of assets. • Primary technical resource leading the integration of an electric control system onto our standard infrastructure supporting over 65,000 customers • Designed and lead infrastructure implementation of new solar and wind facilities totaling over 900 MW of generation• OT SME for security and compliance efforts within the organization
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Senior Network EngineerAlgonquin Power & Utilities Corp. 2011 - 2014Oakville, On, Ca• Design and implementation of a network spanning over 120 sites connected via MPLS, VPN and private line to service a diverse set of business needs - Design of IP scheme, network standards, routing, QOS and security that have allowed for this growth - Transition of multiple acquired networks into standard network architecture • Worked on a team to implement multiple datacenters spanning North America - SME during three lifecycles of data center networks to the current state Cisco Software defined networking. (ACI)- Implementation of ASA, ASA-x with firepower and Firepower FTD NGFW - Management of Palo Alto Firewalls - Deployment of NetScaler and F5 load balancers for service load balancing, application rewrites and SSL offloading - Key team member in managing VMware infrastructure including distributed vSphere, SRM, VSAN and operations manager - Network engineer for three storage network lifecycles including iSCSI, Fiber and virtual - Key team member in managing of VMware infrastructure• Created standards, policies, and procedures along with a documentation framework • Worked as the primary infrastructure lead on an acquisition teams during the purchase three +60K customer utilities and more than 10 smaller utilities
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Senior Solutions ArchitectCoeur D'Com Communications 2008 - 2011• Pre-Sales architecture support the sales teams• Enterprise network architecture and deployment ranging from 500 to 3,500 node networks• Solution architect on HP CCI Blade solution with more than 1,800 blades deployed over 2 datacenters in a failover set• Team lead on several networks refresh projects for governmental agency, including local, SSD, county, and state • Team member on security audits including social engineering, penetration testing and ITIL compliance• VDI Deployments including Citrix, VMware, Quest ranging from 200 to 3,000 users• Primary Engineer during the network upgrade for a large law enforcement entity • Implantation of Cisco, HP, Trango, and Motorola wireless solutions for in building and campus environments• Network engineer on number of datacenter consolidation and virtualization projects • Designed and implemented a mobile command center network for an emergency services department
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Network EngineerTroi It Solutions Jun 2009 - Oct 2009• Provided Network Engineer service to a large utility company• Worked on core routing upgrades for the corporate and SCADA transport • Lead on a Mobility project implementing an in-truck hotspot solution that utilizes Wi-Fi roaming, cellular and satellite uplinks• WAN Optimization implementation between datacenters• Cisco Presence deployment for a health care provider group• Completing projects within a PMP and ITIL project framework
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Network AdministratorWheatland Bank 2006 - 2008• Implementation of a service aware redundant Cisco network spanning 14 locations• Managed multiple projects from conception to completion• Ranked within the top one percentile on external security review of infrastructure• Administration and upgrade of Cisco Unified Communications infrastructure• Supporting a wide range of financial and enterprise server software • Creating concise simple documentation for all network service and deployments• Completed a 2003 to 2007 Exchange migration hosted within VMware Environment
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System AdministratorZak Designs 2005 - 2006Airway Heights, Washington, Us• Completed a refresh of the core network infrastructure.• Support of over 200 employees in over 9 international locations including 3 factory sites• Implementation of Exchange 2003 and 2003 R2 domain• Support of Oracle and Linux based systems.• Implemented a dynamic VPN solution used to support SOHO and mobile users. -
System EngineerScw Consulting 2004 - 2005• Level 2 & 3 Support of Windows, Mac, Unix, Linux, and Citrix platforms.• Network infrastructure design and implementation from small to medium customers • Deployment and management of active directory, exchange, SharePoint• Security solution deployment including firewall, web filtering and proxy solutions
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I/T SpecialistCentral Valley School District 2003 - 2004Liberty Lake, Washington, Us• Virus cleanup and system restoration • Deployed Symantec Firewall, Antivirus, IAS Radius and other security solution • Implementation of Hp Openview NNM and Toptools for network management• MS Active Directory operations
Markus Mueller Education Details
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North Idaho CollegeComputer Internetworking -
River-Bend Technical AcademyComputer Science
Frequently Asked Questions about Markus Mueller
What company does Markus Mueller work for?
Markus Mueller works for Nozomi Networks
What is Markus Mueller's role at the current company?
Markus Mueller's current role is Field CISO.
What schools did Markus Mueller attend?
Markus Mueller attended North Idaho College, River-Bend Technical Academy.
Who are Markus Mueller's colleagues?
Markus Mueller's colleagues are Mumtaj Begam, Carola Ossola, Stefano Galli, Brett Heim, Casey Walker, Ajay Dmello, Craig Halliday.
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