Markus Scott Jr Email & Phone Number

Brooklyn, New York, United States

-Provide proactive technical aid and litigation technology support in court with presentations during trials and hearings.-Provide support with evidence collection, such as surveillance retrieval, taking video and photos from remote locations.-Perform preventative maintenance of moderate to significant difficulty on computers, Tech Trial Kits, Laptops and computer components, videocassette recorders and related accessories.-Record agency related training's, conferences, events, and statements at remote locations (i.e. precincts, hospitals, courtrooms etc.) of defendants, victims, witnesses, crime scenes and surveillance locations.-Support Multimedia Studio with production of video and photography for internal and external use.-Evidence processing, maintaining records and custody of recorded and retrieved materials, video, audio and evidence libraries.

New York City Metropolitan Area

-Engaged with customers to understand their needs and preferences, providing personalized product recommendations and demonstrations.-Demonstrated comprehensive knowledge of Apple products and services, including iPhones, MacBooks, iPads, Apple Watch, and software applications. Experience with Mac OS, Ventura, Monterey, Sonomaa, and Windows 10/11.-Collaborated with cross-functional teams to ensure accurate inventory levels, product availability, and timely updates on new releases.-Conducted training sessions for store employees to enhance their understanding of product features, specifications, and customer engagement strategies.-Resolved customer inquiries, technical issues, and product-related concerns with a focus on ensuring customer satisfaction and loyalty.

New York, New York, United States

-Produced high quality post production video and audio for interviews, podcasts, and other multimedia content.-Develop and execute comprehensive digital marketing campaigns, resulting in a 50% increase in online engagement-Manage social media accounts, curate content, and engage with the audience to foster brand loyalty.-Conduct market research to identify industry trends, analyze competitor strategies, and optimize digital marketing efforts.-Utilize SEO strategies to improve organic search rankings and enhance website visibility.-Assisted in the planning and execution of multi-channel marketing campaigns for diverse clients.-Created and curated engaging content for social media platforms, resulting in a 35% increase in follower engagement.-Collaborated with cross-functional teams to develop and maintain client relationships with record labels ensuring artist satisfaction.

New York City Metropolitan Area

Selected to participate in 23-week training program for CompTIA’s ITF+ and A+ certification run by a nationally recognized nonprofit school for young adults and Veterans-Hardware configuration: performed lab work including assembly and disassembly of computers.-Linux: conducted multiple simulations of troubleshooting client computers.-Troubleshooting: learned TCP/IP and OSI Model to diagnose and repair hardware, software, and networking issues.-Networking: implemented Kali Linux, an open-source OS, to manipulate a computer's IP and MAC address to match up with the main network.-Technical support: learned skills to assist customers as an IT support specialist across a wide variety of technical issues.

United States

-Installed and configured computer systems, audio/visual equipment, and network infrastructure.-Uninstalled and relocated products and fixtures during store relocations and decommission.-Troubleshooted malfunctioning hardware and software issues for store employees-Spearheaded the redesign of store layouts, resulting in a 15% increase in customer satisfaction scores.-Conducted risk assessments and implemented mitigation strategies to minimize project disruptions and ensure successful outcomes.-Regularly reported project status, key performance indicators, and achievements to management and stakeholders.