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Markus Mäkelä Email & Phone Number

IT Service Management at CGI
Location: Espoo, Uusimaa, Finland 7 work roles 1 school
1 work email found @cgi.com LinkedIn matched
✓ Verified May 2026 4 data sources Profile completeness 86%

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Work email m****@cgi.com
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Current company
CGI
Role
IT Service Management
Location
Espoo, Uusimaa, Finland
Company size
53419 employees

Who is Markus Mäkelä? Overview

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Quick answer

Markus Mäkelä is listed as IT Service Management at CGI, a company with 53419 employees, based in Espoo, Uusimaa, Finland. AeroLeads shows a work email signal at cgi.com and a matched LinkedIn profile for Markus Mäkelä.

Markus Mäkelä previously worked as Service Delivery Manager at Cgi and Lead Service Delivery Manager at Tieto. Markus Mäkelä holds Master Of Science, Information Technology / Telecommunications from Lut University.

Company email context

Email format at CGI

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*@cgi.com
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Profile bio

About Markus Mäkelä

I am an experienced and highly motivated service manager, project manager and a people leader, who has an excellent track record on customer satisfaction. I have experience on sales projects and I am working actively in customer interface.I have extensive business experience on forest industry, sales, supply chain, logistics and retail areas.On technical areas I have experience on Integrations, E-Trade, SAP hosting, infra services, elnvoicing, archiving, Web solutions and Printing.

Current workplace

Markus Mäkelä's current company

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CGI
Cgi
IT Service Management
montréal, quebec, canada
Website
cgi.com
Employees
53419
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Company profile
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7 roles

Markus Mäkelä work experience

A career timeline built from the work history available for this profile.

Service Delivery Manager

Current
Cgi

LTC-Otso Integration Competence Center

Oct 2019 - Present

Lead Service Delivery Manager

Tieto
  • Customer Satisfaction excellent
  • Services: - Large retail customer’s all Integrations (B2B, EasyEDI, EAI, Store Connections) - Large retail customer’s data management (Archiving, Mailing, Printing, elnvoicing) - Large forest & manufacturing customer’s.
  • Teams in Finland, Czech and India
  • Tasks and responsibilities - Control over incident, change and risk management - Definition and follow-up KPIs and SLAs - Creating and updating Service descriptions and Handbooks - Responsibility for customer.
Jan 2016 - Sep 2019

Senior Continuous Service Manager

Tieto

Finland

  • Customer Satisfaction excellent
  • Control over three tailored integration applications and one product
  • Transition projects
  • Tasks and responsibilities - Contract and SLA fulfilment, profitability and quality of continuous services - Customer satisfaction - Change, risk and incident management execution - Time & Material and Volume based.
Mar 2014 - Dec 2015

Manager

Tieto

Finland

  • Unit size up to 50 people
  • Business size growing in large steps
  • Personnel in Finland, USA, England, Belgium and China
  • Tieto Leadership index rating strong
  • Customer Satisfaction: Excellent
  • Leading and tutoring project managers, service managers and specialistsManagement area: Unit Management, Business Management, LeadershipBusiness area: Forest, Energy, Manufacturing, Retail and LogisticsTech area.
Jan 2010 - Feb 2014

Project Manager

Tieto

Finland

  • Tasks for two leading Finnish forest companies
  • Multiple integration projects with deep business knowledge needed
  • Messaging solutions like Message Warehouse and message converters
  • Printing services and projects (StreamServe & BI Publisher tools)
  • Service management for services accomplished in above projects
  • Managing services via tools like Peregrine and Service Now
Jan 2002 - Dec 2009

System Analyst

Tietoenator
  • Tasks for two leading Finnish forest companies
  • Converting solutions for converting plants
  • User interface managerial and implementation tasks
  • Messaging solutions
  • Global printing solutionsBusiness area: Logistics, Supply Chain, Forest IndustryTech area: Integration, Web development
Nov 2000 - Dec 2001

Research Assistant

Helsinki University Of Technology
  • Research tasks for Telecommunications Software and Multimedia Laboratory.
  • Developing software for SCOMS (Software Configurable Multidiscipline Switch)
  • Programming with C++ and OVOPS++
  • Using TTCN (Tree and Tabular Combined Notation)http://www.tml.tkk.fi/Tutkimus/G4/scoms_pub.html
Aug 1999 - Oct 2000
Team & coworkers

Colleagues at CGI

Other employees you can reach at cgi.com. View company contacts for 53419 employees →

MN Martin Nordh Martin Nordh Colleague at Cgi Metro Manila, National Capital Region, Philippines, Philippines View → SM Saurabha Majumdar Saurabha Majumdar Colleague at Cgi Bengaluru, Karnataka, India, India View → CG Caldeira Gisela Caldeira Gisela Colleague at Cgi Portugal, Portugal View → BF Béatrice Fau Béatrice Fau Colleague at Cgi Pechbonnieu, Occitanie, France, France View → MG Michele G. Michele G. Colleague at Cgi Greater Montreal Metropolitan Area, Canada View → MH Mohamed Haddadi Mohamed Haddadi Colleague at Cgi Casablanca, Casablanca-Settat, Morocco, Morocco View → KL Kyri Louca Kyri Louca Colleague at Cgi London, England, United Kingdom, United Kingdom View → TW Thomas Wäsch Thomas Wäsch Colleague at Cgi Greater Bremen Area, Germany View → EN Emma Noble Emma Noble Colleague at Cgi Guelph, Ontario, Canada, Canada View → KP Karthik Pakanati Karthik Pakanati Colleague at Cgi Hyderabad, Telangana, India, India View →
1 education record

Markus Mäkelä education

FAQ

Frequently asked questions about Markus Mäkelä

Quick answers generated from the profile data available on this page.

What company does Markus Mäkelä work for?

Markus Mäkelä works for CGI.

What is Markus Mäkelä's role at CGI?

Markus Mäkelä is listed as IT Service Management at CGI.

What is Markus Mäkelä's email address?

AeroLeads has found 1 work email signal at @cgi.com for Markus Mäkelä at CGI.

Where is Markus Mäkelä based?

Markus Mäkelä is based in Espoo, Uusimaa, Finland while working with CGI.

What companies has Markus Mäkelä worked for?

Markus Mäkelä has worked for Cgi, Tieto, Tietoenator, and Helsinki University Of Technology.

Who are Markus Mäkelä's colleagues at CGI?

Markus Mäkelä's colleagues at CGI include Martin Nordh, Saurabha Majumdar, Caldeira Gisela, Béatrice Fau, and Michele G..

How can I contact Markus Mäkelä?

You can use AeroLeads to view verified contact signals for Markus Mäkelä at CGI, including work email, phone, and LinkedIn data when available.

What schools did Markus Mäkelä attend?

Markus Mäkelä holds Master Of Science, Information Technology / Telecommunications from Lut University.

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