Markus Mäkelä Email & Phone Number

LTC-Otso Integration Competence Center

• Customer Satisfaction excellent• Services: - Large retail customer’s all Integrations (B2B, EasyEDI, EAI, Store Connections) - Large retail customer’s data management (Archiving, Mailing, Printing, elnvoicing) - Large forest & manufacturing customer’s Infra services - Multi sector customer’s SAP Hosting (Infra)• Teams in Finland, Czech and India• Tasks and responsibilities - Control over incident, change and risk management - Definition and follow-up KPIs and SLAs - Creating and updating Service descriptions and Handbooks - Responsibility for customer satisfaction - Customer service contracts and service prices negotiations - Contract fulfilment - Tactical level management including Service Level Management - Continual Service Improvement processes - Forecasting and profitabilityBusiness areas Retail, Forest, Manufacturing and LogisticsTech area: Integrations, E-Trade, SAP hosting, Infra services

Finland

• Customer Satisfaction excellent• Control over three tailored integration applications and one product• Transition projects• Tasks and responsibilities - Contract and SLA fulfilment, profitability and quality of continuous services - Customer satisfaction - Change, risk and incident management execution - Time & Material and Volume based Invoicing execution - Mobilizing the needed resources across Tieto for customer deliveries - Managing the service teams allocated from various Service Practices - Employee performance managementBusiness area: Forest, Logistics and RetailTech area: Electronic Invoicing, Data Management, Archiving and Integrations

Finland

• Unit size up to 50 people• Business size growing in large steps• Personnel in Finland, USA, England, Belgium and China• Tieto Leadership index rating strong• Customer Satisfaction: Excellent• Leading and tutoring project managers, service managers and specialistsManagement area: Unit Management, Business Management, LeadershipBusiness area: Forest, Energy, Manufacturing, Retail and LogisticsTech area: Integrations

Finland

Tasks for two leading Finnish forest companies• Multiple integration projects with deep business knowledge needed• Messaging solutions like Message Warehouse and message converters• Printing services and projects (StreamServe & BI Publisher tools)• Service management for services accomplished in above projects• Managing services via tools like Peregrine and Service Now• Tasks - Managing projects from beginning to end with Tieto standard tools and processes - Transferring projects to continuous services and managing the transferred servicesBusiness area: Logistics, Supply Chain, Forest IndustryTech area: Integrations, Printing, Web Solutions

Tasks for two leading Finnish forest companies• Converting solutions for converting plants• User interface managerial and implementation tasks• Messaging solutions• Global printing solutionsBusiness area: Logistics, Supply Chain, Forest IndustryTech area: Integration, Web development

Research tasks for Telecommunications Software and Multimedia Laboratory.• Developing software for SCOMS (Software Configurable Multidiscipline Switch)• Programming with C++ and OVOPS++• Using TTCN (Tree and Tabular Combined Notation)http://www.tml.tkk.fi/Tutkimus/G4/scoms_pub.html