Markus Töykkälä Email & Phone Number

• Responsible for developing and implement various business processes and operative models according to strategy, upcoming new ERP, and business objectives• Driving operational change at both the management and employee level• Project manager for creating business unit -level unified sales processes from prospecting to customers relationship management. Producing the substance competence learning material and training for sales managers

Turku, Southwest Finland, Finland

• End-to-end account responsibility: Annually 1,4-2,0M€ sales with 22-26% gross profit and 8-11% EBITDA• Account management, new sales, pricing, negotiation, hiring, employee risk management (profit), leading account team • +800k€ new sales for transportation industry by managing employee educational programs with several stakeholders, strong project management skills

Helsinki Area, Finland

Helsinki Area, Finland

Turku Area, Finland

Western Finland Area

As an Account Manager I was responsible for over 30 independent external resellers / business partners overall B2C & B2B service and Sonera wholesale device sales revenue in Western Finland area. * Developing resellers overall sales quality and growth; leading resellers towards Company’s “omnichannel way of selling” by adapting and deploying new sales and CRM software systems while conducting continuous sales trainings in the field* Implementing new B2C & B2B offering changes and monthly campaigns; Setting quarterly sales targets and created sales follow–up / earning templates to enhance the systematic sales run rate communication. Coordinating in–store Sonera brand & marketing campaign visibility* Planning, budgeting and executing sales competitions and marketing actions according to Company’s quarterly and personal sales targets. Planning and quantifying store and sales agent level compensation programs* Ensuring partnership continuum with strategically important resellers and acquiring new business partners to prevent customer churn and to secure core services (offering) penetration* Daily operational support for resellers including end customers reclaims, rebates, wholesale deliveries and sales & CRM system guidance

Espoo

* Leading, training and sales coaching of Customer´s “Lumia Sales Specialists group” (50+ sales experts) to increase overall knowledge and sales of WP8 & MS B2C/B2B cloud based services* Sell–through support operations for enterprises in cooperation with Customer´s B2B sales managers* Planning, implementing and developing integrated sales process in cooperation with customer´s sales channels managers and training team, end–customer approach

Finland

In addition to Sales Representative responsibilities;* Taking part of sell in & sell out processes and operations, channel management* Planning and implementing marketing campaigns and actions in the field together with Account Team* Planning and driving device & gear sales competitions in the field* Overall responsibility for planning and executing large–scale product portfolio and sales trainings, device, gear & new OS launchesKey achievements:* Sales representatives recommendation trend by brand continued to develop positively; in the "value-for-money" smartphone segment from 42% 11/11 up to 50% 12/12 and in the "best of breed" smartphone segment from 37% 11/11 up to 46% 12/12* Successfully launched and commercially implemented two new device operating systems (Meego & WP7.5) during Q4/11-Q1/12 while maximizing Symbian´3 device sales

Gorm Larsen Nordic Oy provided field sales and training services for Nokia.* Responsible for one major telecom operator field sales and training operations* Gathering, filtering and reporting market intelligence* Ensuring that agreed POS marketing materials & demo devices were properly visible in stores* A single point of contact for customer´s sales representatives, post-sales support to improve customer satisfactionKey achievements:* Nokia "value-for-money" smartphone segment recommendation trend by brand among retail sales representatives in Finnish markets raised from 21% 05/11 up to 42% 11/11 and in the "best of breed" smartphone segment recommendation raised from 18% 05/11 up to 37% 11/11.

Finland

Working actively as a salesman during University studies in all Viking Line ships except M/S Cinderella.

Finland

Acting as a trainee member in international account team & Master Thesis Project;- Assisting project managers, producers and planners in different marketing and communications projects at strategic and operational level- Campaign planning, competitor analysis, direct mail and supporting strategy team by finding specific background information - Master thesis study for TBWA/PHS

M.Sc., Industrial Marketing, Communications

Key Account Manager Training Program, Business / Sales

Lean Six Sigma Green Belt

Marketing/Marketing Management, General

Got acquainted to Southeast Asia markets, culture and business environment