Mark Van Gerwen Email & Phone Number

Breda, Noord-Brabant, Nederland

Eindhoven, North Brabant, Netherlands

• Technical coordination, system designing & system programming of (lighting) projects. • System knowledge: Color Kinetics Lighting systems, Pharos controls (ArtNet/KiNet, DMX, Dali), Dynalite (RS485, DALI etc.), InterAct Wired (IT network-based lighting system), InterAct Wireless (Zigbee/ IT Network based), Dynalite (RS485, DALI etc.), TunnelLogic / BaseLogic tunnel lighting systems• Developing detailed technical (Lighting/IT) system design API (People Count, Temperature, Humidity, Control API, Data API)• Technical support project manager in (Lighting/IT) projects.• Being customer facing and first point of contact for technical coordination• Coordinate and team up with contractors, installers & 3rd party subcontractors to deliver (lighting) systems.• Prepare and accompany customer trainings.• Provide input to R&D for system improvement in pilot projects. Some examples of my recent Lighting Projects are:• Bycycle Bridge “Tegenbosch” (160m) – Eindhoven (ColorKinetics with Pharos and external inputs)• Tunnel “De Zwerm” – Eindhoven (Color Kinetics, with Pharos by 3rd party subcontractor)• ASML Buildings (56000m²) – Veldhoven (InterAct Wired system)• TU/e Atlas Building (41500m²) – Eindhoven (InterAct Wired / Dynalite system)• Princess Maxima Center for pediatric oncology(45000m²) – Utrecht (Dynalite system)

Eindhoven, North Brabant, Netherlands

Translation of customer needs into tailor made control system solutions in order to realize maximum energy savings and validation of these savings. These solutions use both Philips and 3rd party products and consist of control systems, lighting fixtures and monitoring systems. Next to these tailor made solutions I’m also involved in creation of propositions that allow the country organizations to market lighting systems using a standardized approach.

Philips Lighting

Responsible for aftersales Led Display activities (sole owner)• Manages service contracts with clients and TPN, customer database, technical TPN training, on-site technical support, helpdesk support, service supply chain, RMA parts repair cycle, service warehouse, project manager support, on-site commisioning• Supporting international after sales field support, solving problems locally in complex cases that cannot be solved by the local after sales team.• Solving problems as part of ‘global complaint handling’ process. • Organising and arranging that complaint handling process can make use of reliable information in order to be able to help the end user fast and in a correct way.• Making decisions on financial settlement of issues.• Identifying training requirements, organising trainings for local Customer Care and presenting these trainings oneself.• Communicating quality issues with suppliers and factories and coordinating corrective actions necessary with customer care organisations concerned. (Inspections, repair activities, recall actions.)• Defining spare parts and calculating stock during service period.• Supporting Business Units and factories in case of safety problems. (Risk Analysis)• Supporting the product creation process with regard to service and user-friendliness (FMEA)

Philips Lighting

Responsible for aftersales Led Display activitiesManages: technical TPN training, on-site technical support, helpdesk support, service supply chain, RMA parts repair cycle, service warehouse, project manager support, on-site commisioning

Philips Etg

Responsible for final test of PAS5500 WHS systems in cleanroomManages: testing / adjusting according specifications and certifying of PAS5500 WHS systems, Repair of components and system, Customer support (on-site), transfer of test facility to Singapore including training and support (on-site)

Philips Etg

Responsible for final test of PAS5500 WHS sub modules in cleanroomManages: testing / adjusting according specifications and certifying of PAS5500 WHS sub modules, repair of components and sub modules, customer support (on-site)

Philips Etg

Responsible for assembling PAS5500 WHS modules in cleanroomManages: assembling / testing / adjusting according specifications and certifying of PAS5500 WHS sub modules, repair of components and sub modules

Philips Machinefabrieken

Responsible for production of high tech mechanical partsManages: production of high tech mechanical parts (small batches / proto) according to specifications

Philips Machinefabrieken

Responsible for production of mechanical partsManages: production of mechanical parts according to specifications