Mark Van Meel Email & Phone Number

Operational Supervisor/Team Manager of a team who provides services to various departments and sections of the Ministry of Justice and Security.

Amersfoort

Recruiting and mentoring of students at CITA (or also known as IT Cloud Academy).For more information on IT Cloud Academy: https://www.CloudITacademy.nl

Amersfoort, Utrecht, Netherlands

Team Manager of a team who managed and maintained M365/Azure-based workplaces for external customers and internal use.

Amersfoort

As a member of a pool of PM’s I guide and support customer-teams in executing their customer-projects. Most projects consist of hosting and infrastructure implementation, and also contain migrations and upgrades for all types and sizes of organisations.The majority of the projects I manage are for Solvinity's largest customer, the Ministry of Justice and Security.

Utrecht

As the Service Desk Team Lead I was part of a team with several engineers. Our main responsibility was the support of local VIP's and regular users at the SHV Holdings Head Office in Utrecht.The Service Desk was also responsible for the assessment and forwarding or processing of incoming requests and tickets from Business Units (daughter companies) with approx. 60.000 employees worldwide.The focus for the SD-team was on Windows workstations, but also tasks on Windows Servers were executed.My responsibilities included a.o. weekly reporting, HW ordering and "buffering" between (SHV) management and the Servicedesk.As on-site Servicedesk is not Solvinity's core business, both companies agreed, after proper consultation, to separate. The Servicedesk was handed over to another company.

Schiphol-Rijk

As the Service Desk Manager I was responsible for, and part of, a team with four other technicians. The Service Desk was responsible for assisting local support at the European offices, and the assessment of incoming alerts and tickets. Second level tickets were resolved by the SD, third level tickets were handed over to various specialists in the back office. Focus for the SD-team was on Windows servers and systems; although the Intrum Justitia Data Centre (IJDC) also maintained a fair share of Linux-servers (like the Windows servers alos in a VMware environment).My responsibilities included monthly SLA reporting, license management and vendor management.My goals within the SD and the entire IJDC included the improvement of ticket processing; especially priority assessment and ticket administration.Unfortunately a restructuring of the company, after the merger of Intrum Justitia and Lindorff to the new company called Intrum, resulted in the closure of the IJDC.

Amsterdam

As a member of one of the CE-teams I delivered through a DevOps/Kanban way of working solutions with a mixture of (virtual) components in a VMware environment. Each CE-team was responsible for designing, building and maintaining the solutions, often consisting of a mixture of different Operating Systems (Linux/Windows) and various components ((Application) Firewalls, Domain Controllers, Database Servers, Webhosts, etc.)My work consisted of supporting multiple customers with multiple existing and new solutions, using ITIL and abiding to the departments SOC2 certification. I also played a big role in supporting internal processes related to security and compliancy.

Amsterdam Area, Netherlands

As one of the Trading Application Engineers (TAE) I managed the numerous trading systems spread over different data centres. The TAE-team ensures a continuous availability of the Linux systems used for High Frequency Trading. The reliability of the processes is of paramount importance for the business. Data generated by the applications is stored in various SQL-databases.The majority of my work consisted of installing, maintaining and configuring processes on Linux systems (Red Hat & CentOS), although the interfaces for the traders are Windows based. Maintenance and configuration of those applications was also part of my responsibilities.

Nieuwegein (Nl)

I managed and promoted (within the company) the projects that integrate and automatically install Acision software on Linux systems. I was the first point of contact, both technical as organizational.I was responsible for the quality and maintenance of the installation procedures, -tooling and -documentation, although I was also an active participant in delivering those products.Maintenance/development of the software is done according the ITIL standards.

Nieuwegein, Nl

Responsibilities: defining the product roadmap, the timelines and the detailed contents of the products which contain the installation procedures, -tooling and -documentation for the Operating System (Linux).I performed this role concurrent to the role of Application Manager (see above).

Nieuwegein (Nl)

Direct and assist team members (concerning the technical issues) to get Acision software automatically installed and integrated on Linux systems.Additionally: responsible for the quality and maintenance of the installation procedures, -tooling and -documentation.

Nieuwegein (Nl)

Responsibilities: Installation, maintenance, customer support and -training of complex UNIX (Solaris)/Linux (RHEL) and OpenVMS solutions for the Hutchison group (with locations worldwide).

Dallas, Tx (Usa)

Responsibilities: (initially) setup of the technical infrastructure (LAN/WAN, Phone, etc.) of the newly opened Texan office. I was also responsible for the setup of a test lab for customers. Because of 9/11 the plans for the lab were never finished.(also, as a (remote) member of the New Hampshire based team) Installation, maintenance, customersupport and -training of UNIX (Tru64, Solaris) and OpenVMS systems and their CMG-applications, for customers; mainly on-site.

Sao Paulo (Br)

Responsibilities: (initially) setup of the technical infrastructure (LAN/WAN, Phone, etc.) of the first South American office, plus the formation of a Brasilian supportteam (including recruitment and training).(later also) Installation, maintenance, customersupport and -training of UNIX (Tru64, Solaris) and OpenVMS systems and their CMG-applications, for customers in Brasil & Latin-America, as lead engineer.I travelled a lot (mainly) within Brasil to provide on site technical and sales support.

Nashua, Nh (Usa)

Responsibilities: Installation, maintenance, customer support and -training of (Tru64) UNIX and OpenVMS systems and their CMG applications, for customers in North-, Central- and South-America.I travelled extensively across the Americas to provide on site services.

Utrecht (Nl)

Function: Consultant and Programmer (C) at the supportdesk for Interactive Voice Response(IVR)-applications.Responsibilities: Creation, installation,and maintainance of IVR-applications, international customersupport and (on-site) -training.

Delft Later Amsterdam (Nl)

I participated in the development of carwash tunnel software. I created a Customer Identification System based on registration plate recognition with a customer database.Other activities included customer support, supplies control sales support and man management. During my employment the company grew from 2 till 10 people.

Den Helder (Nl)

Military Service: Instructor Control Engineering & Physics at the Royal Naval Institute (Koninklijk Instituut voor de Marine - KIM).

Masters, Electrical Engineering, Avionics

Activities and Societies: Proteus-Eretes, Avionica Dispuut

Vwo, Dutch, English, Math I, Math Ii, Physics, Chemistry, Biology