Mark Villalobos Email & Phone Number

Oakland, Ca, Us

San Leandro, California, United States

Hayward, California, United States

Pleasanton, California, United States

Hayward, California, United States

• Oversee general bar/draft systems maintenance and cleanliness, ensuring high-quality daily outcomes. • Lead a front of house team of 6+ employees to deliver an unforgettable customer experience. • Recruit, hire, train, schedule, and oversee employees who can create satisfied customers every time. • Inspire and recognize passionate employee performance that drives the ultimate customer outcomes.• Order taproom supplies and maintain inventories to ensure appropriate levels of food and drink on hand. • Establish and maintain quality vendor relations to ensure ongoing delivery of goods and services. • Analyze and report on profits, losses, revenues, and other financial and operational statements.• Serve as the on-site point of contact for guest food trucks, vendors, and customer complaint resolution.• Plan special events and taproom promotions in conjunction with the leadership team to promote the business.• Ensure ongoing compliance with health department regulations for food safety and alcohol handling.

Pleasanton, California, United States

• Manage front-end operations within a restaurant/bar environment, focusing on delivering top customer service.• Hire, train, schedule, and work with key talent to maintain a high-paced setting to achieve performance goals. • Coordinate opening and closing procedures to ensure security, cleanliness, and consistent outcomes.

Fremont, California, United States

• Oversaw purchase of beers for use with customers, events, and other related functions. • Built rapport with crew, sales representatives, and guests to ensure quality products and services. • Managed, designed, and planned events, beer education seminars, etc. for employees and guests.

California, United States

• Served as bartender during regular operations with emphasis in sharing history of craft beers with clients. • Initiated the location’s first tour guide program and designed training packets to accompany the tour. • Directed a bi-weekly home brewing class for employees and customers to promote beer knowledge.

Master Of Social Work - Msw

Bachelor Of Arts - Ba, American/United States Studies/Civilization