• Respond to customer inquiries via email, live chat, social media, and review platforms, ensuring high levels of customer satisfaction.• Assist customers with downloading software and pairing our products to their mobile devices.• Guide customers in setting up and installing our products, walking them through the process and troubleshooting any issues.• Document all customer interactions in our Customer Relationship Management (CRM) system for tracking and future… Show more • Respond to customer inquiries via email, live chat, social media, and review platforms, ensuring high levels of customer satisfaction.• Assist customers with downloading software and pairing our products to their mobile devices.• Guide customers in setting up and installing our products, walking them through the process and troubleshooting any issues.• Document all customer interactions in our Customer Relationship Management (CRM) system for tracking and future reference.• Identify, document, and report customer feedback and technical issues to the Customer Support Manager and cross-functional teams.• Collaborate closely with Engineering and User Experience teams to fully understand the process and to communicate any issues customers may encounter when setting up and running their devices.• Maintain up-to-date knowledge of product updates and features to provide accurate customer support.• Collaborate with the team to improve customer service strategies and build customer relationships. Show less

• Prepare and implement quality assurance policies and procedures• Perform routine inspections and quality tests• Identify and resolve workflow and production issues• Generate reports to show changes to the quality of performance• Address and discuss issues and proposed solutions with superiors• Document quality assurance activities and create audit reports• Makes recommendations for improvement • Create training materials and operating manuals

• Trained more than 150 new employees in customer service, conflict resolution, and data entry practices• Forecast staffing needs, taking into account incident volume and headcount requirements• Assist with scheduling and process time-off requests• Generate reports to show changes to productivity or performance• Provide updates on efficiency to company leaders• Uphold a high standard of customer service through real-time monitoring and other methods

• Handle 100+ customer interactions per day, giving detailed, personalized, friendly & polite service to ensure customer retention• Memorized all company products and services to be able to answer all customer questions quickly and efficiently, and make relevant upsells• Receive source data such as customer names, addresses, phone numbers, and credit card information, and enter data into various customer service software• Handles customer concerns on different social media… Show more • Handle 100+ customer interactions per day, giving detailed, personalized, friendly & polite service to ensure customer retention• Memorized all company products and services to be able to answer all customer questions quickly and efficiently, and make relevant upsells• Receive source data such as customer names, addresses, phone numbers, and credit card information, and enter data into various customer service software• Handles customer concerns on different social media platforms• Able to set up laptops, headphones, microphones, MS Teams, or any other chat client service to converse with customers Show less

• Installation and troubleshooting of operating systems, computer-based training programs, anti-virus, and other training-related software.• Ensure that simulators are properly functioning on a daily basis• Monitor backup jobs and ensure a high level of completion success rate

• Maintain system configuration back-up, program scripts, and technical procedures of the Hospital Information Management System• Maintain hardware and software maintenance agreements to ensure the integrity of operations processes• Monitor and maintain the availability of all hardware and software needed for daily operation

• Generates and analyzes daily/ weekly/ monthly/ quarterly performance summary reports and provides data and recommendation to management• Updates daily/ weekly/ monthly attendance and reliability via online and/or offline tools• Monitor call volume, employee status, and coaching/ meeting sessions to ensure call center operations are able to maintain agreed-upon service levels and take action with a corresponding notification to the management• Collaborate with Operations and other… Show more • Generates and analyzes daily/ weekly/ monthly/ quarterly performance summary reports and provides data and recommendation to management• Updates daily/ weekly/ monthly attendance and reliability via online and/or offline tools• Monitor call volume, employee status, and coaching/ meeting sessions to ensure call center operations are able to maintain agreed-upon service levels and take action with a corresponding notification to the management• Collaborate with Operations and other support groups for queue management as determined by call arrival patterns • Support Call Center Agents with I.T. related problems in a responsive and service-oriented manner• Tracks daily time records for workforce management database Show less