I am a Strategic Project and Program Management Leader who deploys an Innovative, Value-added Approach to managing short and long-term projects with expertise in all levels of lifecycle activity in fast-paced, deadline-driven, customer-focused environments.I have 10+ years driving dramatic improvements in key operations. I am particularly strong in collaborating with stakeholders globally to analyze system and business workflows and identify areas to increase performance, eliminate inefficiencies and reduce costs.My career includes high-profile positions at AIG, Chubb, Ingenix, The CIT Group, Merck, and US Trust where I led numerous performance improvement initiatives. Serving as an Internal Consultant, I regularly leverage my expertise in strategic planning, end-to-end project management, process reengineering, risk assessment, financial analysis, ROI, and technology utilization. Practiced in conducting operational diagnostics, identifying root causes, making sense out of complex environments, and utilizing information systems to measure, analyze, and recommend solutions. I have extensive experience multitasking in fast-paced, deadline-driven, customer-focused environments, including foreign and domestic sites for technology/operational reviews.PROJECT MANAGEMENT Navigate changing project management processes, creatively adapting to minimize impact to project execution. Lead teams in production support as well as oversight of underwriting application enhancements. RELATIONSHIP BUILDING Partner with business units to deeply understand the problems to resolve across the business, ensuring that the voice of the end-user is understood and factored into the project development process.AUTOMATION EXAMPLES: NETWORK PARTNER INVOICE GENERATION – Currently lead project for AIG’s Multinational Xchange application providing individual Network Partners the capability of generating their own invoices as opposed to waiting for manual invoices.REMITTANCE BULK UPLOAD – Manage project for AIG’s Multinational Xchange permitting the 80+ Network Partners to bulk upload payment information (dates, amounts, currencies, documents) instead of manually keying in the payment details.ACCOUNT RECONCILIATION – Eliminated manual process for account reconciliation by automating and decreasing turnaround time from 3 weeks to ½ day.