Mark Visco Email & Phone Number

New York, Ny, Us

Brought on to serve as project manager and chief business analyst for high-priority multinational projects aimed at helping underwriters by producing seamless interface between multinational applications as the principal liaison between projects and associated technical teams. • Lead assigned projects ensuring delivery on time, within scope and budget. Work closely with underwriters and subject matter experts to fully understand their work and make decisions to support them.• Liaise with resource managers to ensure resources are available to support the timelines within the project schedule.• Define and track project milestones while developing, maintaining, and reporting on an overall integrated delivery plan with resource capacity and actuals analysis.• Manage change requests by assessing impact to scope, schedule, and cost. Communicate with key stakeholders. • Transform requirements into user stories, regularly leading the team through grooming and estimation sessions for stories prepared for the next sprint.• Manage all User Acceptance Testing (UAT). Created test scripts and identified/coordinated 80+ individuals to perform testing. Started and completed all testing on time per the newly appointed management start date allowing the project to go live on the due date. Readjusted the entire UAT project plan in just 1.5 business days.

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Led identification and analysis of key performance indicators to drive continuous improvement and operational efficiencies across business units.• Provided proactive direction to support Surety Department's move to a centralized environment. Reviewed and mapped out directives to bring current efforts into a consistent environment and recommended an effective approach for centralizing remaining locations.• Validated successful application of initial project's process improvement initiatives to relocate roles and responsibilities to a centralized processing center. • Assessed operational risk regarding agency acquisition by Chubb and created workflows to validate the agency's current processes would not negatively impact the acquisition.Notable AchievementCreated first-ever end-to-end workflows for the Premium Audit Department and identified 30+ key issues perpetuating backlog problems. Allowed management to accurately assess areas for efficiency improvements.

Ch

Improved business operations for Global Financial Systems and Centralized Accounts Payable departments.• Ensured successful Peoplesoft systems upgrade across the entire United States through intensive training and internal communications, including updating user manuals and orchestrating procedural changes.Notable AchievementAutomated and streamlined invoice processing, eliminating the need to double key in invoices, delivering average annual cost savings of $260K in 5 years.

Us

Oversaw clinical trials, managing financials to ensure clinical trials projects remained on time and on budget.• Improved expense reporting process by identifying root causes of issues, resulting in significant improvement in cycle time and dramatic reduction in customer complaints.

New York, Ny, Us

Initially hired as an auditor in finance and after acquiring a four-member finance team, assumed leadership of projects. • After the acquisition, initiated and managed electronically-captured customer data project, migrating a legacy system to CIT systems using queries to process and disseminate data to appropriate business units.

Master Of Science, Information Systems Management

Bachelor’S Degree, Accounting And Marketing